Bob Lanphere's Beaverton Honda

I bought a vehicle here and within the next day there was a power problem. When I contacted them they said they would pay for it and then they backed out and said they wouldn't. It needed a new cylinder coil a power problem. When I contacted them they said they would pay for it and then they backed out and said they wouldn't. It needed a new cylinder coil. Don't trust them. More

This might be a little long but here’s my honest review of Beaverton Honda. While I would recommend them for the deal I got and no haggling on my trade in expect the normal car dealer tactics. I’ve had my of Beaverton Honda. While I would recommend them for the deal I got and no haggling on my trade in expect the normal car dealer tactics. I’ve had my eye on a new Honda Accord Sport for months and they had the best deal. I appreciate the upfront best pricing! Fast forward after we agree to look at #’s my sales guy brings me a payment break down with over 8k of add on’s. I laughed at that point as he knows I keep cars maybe 2-3 years so many if not all of those warranties I would never use. Also, why are you adding gap insurance when you gave me 18.5k on my paid off trade? This is where I question Beaverton Honda’s claim they don’t use multiple managers or finance managers. My sales guy had to go back and forth to get these things removed with new updated payments. WHY? Per your advertisements you have empowered your sales consultants to do everything! Finally everything is removed and the 2 options I want are on there and we agree on payments. Now we wait forever to sign paperwork and we are told there is only 1 finance person and there are 5 deals ahead of mine. WHY? Per your advertisements you have empowered your sales consultants to do everything! Do to my positive credit I also wanted a lower rate which my consultant had to go to finance to get taken care of. Since you clearly use finance people behind the scenes why only have 1 on a Sunday? The website also states buying a car shouldn’t take all day but I was there for over 3 & 1/2 hours and have had much faster experiences at other dealers. I traded in a Hyundai and there was a $750 conquest cash offer for trade ins of certain manufactures. Of course my sales guy didn’t know about it and finance didn’t add it till I mentioned it. I purchased and xpel protective film and added window tinting. The dealer didn’t reach out to get that scheduled I had to reach out to them. While I would recommend Beaverton Honda for the deal I got expect all the normal slimy and sleazy car sales tactics. I also don’t buy into the one consultant from start to finish who are empowered to do everything as mine had to run back and forth to finance multiple times which they claim they don’t use. More

I have never experienced such poor communication, having my car serviced, as I did with this dealership. I brought my Accord in (day 1) with two issues, both covered by a warranty. One was difficult to diag my car serviced, as I did with this dealership. I brought my Accord in (day 1) with two issues, both covered by a warranty. One was difficult to diagnose (bluetooth issue), the other very obvious (window regulator issue). I explained in detail, the bluetooth issue, to Alex their service associate. I demonstrated the window issue to him. Alex assured me he'd look into and fix the window issue and would have his "expert" look in to the other issue. I got a rental from them. I heard nothing from them until the following afternoon. Day 2. Their "expert" had been given none of the detail I'd provided and was going in a totally wrong direction (of diagnosing) as result. He was grateful to get my details. At that time I asked about the window. He knew nothing about it and saw nothing on the work order about the window. He said he'd look in to it. I heard from them again the next day. Day 3. They couldn't find the issue with the bluetooth but told me my car was ready to be picked up. I again asked about the window. I was told my car was done but they could find none of the paperwork on what had actually been done! Alex was not working that day, but they'd "figure it out". I got a call the next day (day 4) from the service manager. They had just then diagnosed the window issue and wanted my approval to fix it. They'd have to order a part but would get it the next day. I was also told that they'd comp me one of the rental days, and the warranty would cover another. I agreed. The next day, (day 5) mid afternoon, I called to inquire about my car. I was told they'd been waiting for me to come get it, as it was done. I'd received no call letting me know it was done. I went to pick it up. Alex had returned to work, and was charging me for all five days of rental. I explained what the manager had said about comping me a day. He told me he had no power to do so. I reminded him of his assurance to have the window fixed but written nothing down, resulting in at least two extra rental days. He had the nerve to blame me, as I'd brought it in with two issues rather than one! I asked him if he'd ever had a vehicle with more than one issue brought in. He did get the rental day comped. I paid and went to my car. The bluetooth "specialist" was with me. He explained what he'd done, but couldn't duplicate the issue. I was immediately able to demonstrate it for him. All he could say was to try to take a picture of the screen when it malfunctions again, and to bring it in again. I reminded him that he'd just witnessed the issue, part of which was the screen "freezing". What good would getting a picture of a frozen screen do, especially since he'd observed the issue? I left, totally disgusted. What good is buying a "wrap around" warranty from them, if this is the service (or lack of) they provide? I have never encountered such incompetence, and lack of both organization and communication, as I did with this dealership! I do not recommend buying any type of warranty from them, or taking your car to them for service. More

Dave is the perfect person to work with...he is patient and knowledgeable and understanding of your situation and he will never force you into a corner and make you feel like you have to buy a car. always and knowledgeable and understanding of your situation and he will never force you into a corner and make you feel like you have to buy a car. always go with Dave Kroll!! More

Had a great experience here, bought two new Honda’s, a passport elite and ridge line black edition. Got good trade in values for our cars. Would definitely go back to this dealership passport elite and ridge line black edition. Got good trade in values for our cars. Would definitely go back to this dealership More

I had a terrible experience during my last visit. I had completed some major services in this dealer before in Jan, 2020 ($1000 major service I had received before). However this time, they suggested repla completed some major services in this dealer before in Jan, 2020 ($1000 major service I had received before). However this time, they suggested replacing fluid rear differential (needs to be replaced every 3 years) after 9 months of last the replacement of this fluid. They suggested 450 CCA battery which they rated 410 CCA battery as good in the previous service. Car was not washed though included. They even charged tax to me in Oregon. Weird. More

Dave made my car buying process stress free and comfortable. He was kind, patient and very knowledgeable. I would highly recommend him to anyone and would prefer to only work with him in the future comfortable. He was kind, patient and very knowledgeable. I would highly recommend him to anyone and would prefer to only work with him in the future. He was professional and a non-pushy salesman. Customer service from beginning to end was highly exceptional. Thank you for making this process so easy for me! More

From the moment I found my car online I was hooked. However, I was even moreso when I met David. He took the best care of me and explained everything I needed to know. I felt confident and relaxed the However, I was even moreso when I met David. He took the best care of me and explained everything I needed to know. I felt confident and relaxed the whole time. Thank you! More

Couldn’t have asked for someone better than Manuel to help with my new car! Awesome service. I highly recommend! Thank you much! made it so easy and painless! help with my new car! Awesome service. I highly recommend! Thank you much! made it so easy and painless! More

Great people to work with got the car I wanted no up selling. Financing was easy and clean. Great car. Great service department the best selling. Financing was easy and clean. Great car. Great service department the best More