Bob King Hyundai

My partner Michael Wirth is having a terrible time once again with your service department. Our new Hyundai Palisade developed a crack on the passenger side rear plastic inside trim that we showed to the again with your service department. Our new Hyundai Palisade developed a crack on the passenger side rear plastic inside trim that we showed to the service department when we brought it in for one of our first few oil changes. They took pictures, documented and said that they would need to order the part under warranty and would let us know when they were available to install it. Later we arranged for installation after the part arrived. My partner brought the car up for this replacement part along with an oil change. He was kept waiting for about 3-4 hours and then told that the part would take too long to replace while there and was sent home with simply an oil change after wasting several hours. Then he came back last week to drop the car, having my daughter follow him all the way to your dealership which is more than an hour's drive from our home. Then, later that evening once again they said it was ready, we came back to pick it up only to find that they replaced the wrong plastic trim inside and the piece that was cracked remains. At this point we are simply asking that if we have to bring our vehicle in yet again for this same repair, that we be provided with an equivalent loaner vehicle as we have wasted considerable time and gas on transporting the car to your dealership not once but three times in total now for this issue and they ended up replacing a part that wasn't broken which may cause issues with that trim in the future that wasn't even there to begin with. Can you please escalate and have someone provide us with when they will have the correct part and time to replace so that we can drop the car. We expect a loaner vehicle as we do not trust in having someone drive our vehicle that distance after all of the other issues we have encountered throughout our experiences owning a 2020 and now 2023 Hyundai Palisade from your dealership. If service is going to be this bad, we will be purchasing another Lexus in our future through another dealership. More

I enjoyed my buy experience of my 2023 Genesis GV70 and and absolutely love my car. BUT the service for the Genesis side of Bob King has the worst customer service I haver experienced in my over 40 years and absolutely love my car. BUT the service for the Genesis side of Bob King has the worst customer service I haver experienced in my over 40 years of owning a car. There absolutely is no serviced as Genesis says they offer. I have call there department over 15 times for whatever reason due to owning a 2019 G80 prior to. NO ONE EVER answers the phone. leaving a messaage is even worse. They go unnoticed or answered. I have never been one to complain or spread negative comments, but this service is horrible. I love my car but wish I could get Genesis service from elsewhere. Totally disgusted with this ownership. I support buying a Genesis, but do your homework on the service they offer prior to selecting the dealership. More

Totally disrespected by management and everyone on the sales floor. There is one kind lady receptionist and that’s it. They’ve robbed me of $13,000 they’ve made mistakes on paperwork that’s costed me valu sales floor. There is one kind lady receptionist and that’s it. They’ve robbed me of $13,000 they’ve made mistakes on paperwork that’s costed me valuable days without my work vehicle without any compensation and refuse to pay for any repair costs even though we’ve got three lights on the dashboard and have brought it somewhere to be serviced 3 times now since we got it A MONTH AGO. Everytime I mention a new dangerous aspect of my vehicle I get a new automated response, the word “sure” over and over again, or just blatant disrespect. I had left a glowing review previously before the damage was noticed and never again will I be so naive and trusting of another company especially not this one. This has ruined my outlook on dealerships intensely. More

Eric was very helpful and friendly, catering to our needs quickly and efficiently. Car was ready for a test drive when we arrived. Car was cleaned and filled up during the buying process to save us time. quickly and efficiently. Car was ready for a test drive when we arrived. Car was cleaned and filled up during the buying process to save us time. More

I cannot imagine any worse service! Genesis GV80, took it in for service, 3 weeks later, I picked it up, only to have the exact same problem, that I took in in for. Please avoid Bob K Genesis GV80, took it in for service, 3 weeks later, I picked it up, only to have the exact same problem, that I took in in for. Please avoid Bob King at all costs!! More

Horrible service department. I brought my car there twice for recall repairs and both times I have received my vehicle with parts missing. The skid plate on the underside DRAGGED I brought my car there twice for recall repairs and both times I have received my vehicle with parts missing. The skid plate on the underside DRAGGED when I drove home. The service takes twice as long as the estimate and the communication is awful. STAY AWAY More

I had one of the best car buying experiences I've ever had at Bob King Hyundai. The salesperson; Sammy Rodriguez Celedon, was very professional, hospitable, and also very knowledgeable of the Hyundai p had at Bob King Hyundai. The salesperson; Sammy Rodriguez Celedon, was very professional, hospitable, and also very knowledgeable of the Hyundai product line. I would highly recommend that you ask for Sammy when considering your next vehicle purchase. More

This place is HORRIBLE and their communication in the service department is poor. My car has been there since 6/14/23 and is awaiting an engine diagnostic test. I called to verify my car was there and no service department is poor. My car has been there since 6/14/23 and is awaiting an engine diagnostic test. I called to verify my car was there and no one called me back for two days. I ended up calling them again that Friday and they couldn’t locate my car!!!!! Finally, Marissa called me back and verified my car was there and assured me that it was going to be checked in that day and that i would receive frequent updates. Monday came, Tuesday came and I called to get an update on my car and they could not locate my car!!!! They stated I would receive a phone call. No one called me. Wednesday I asked someone to take me by there. I spoke with a service representative and they could not locate my car either and stated they didn’t want me waiting around and would contact me before the end of day. I never received a call. Thursday I called the service department and the customer service representative tried to transfer me but I demanded answers. He then sent and asked a service associate for an update. He returned back to the phone and stated that my car was running funny. My car will not crank because the engine died. I asked if her verified it was my car and he replied that’s what they told me. I replied it’s okay ill be right up there. I asked someone to bring me up there. I arrived and spoke with Dom and she couldn’t locate my car either. She went to get the supervisor and he came to me with a sticky note and my key in his hand. He stated he called me and I replied no you did not, no one has called me. He replied he spoke with my husband, I don’t have a husband i told him. Then he proceeds to tell me that my key was in the desk of someone who previously quit and that is why they couldn’t locate my car all this time. Dom informed me that she herself would check my car in the next morning before noon. I was satisfied with the response so I went and made sure my car was there and I left. I never received a message that my car was checked in until that following Monday. I have been without a car for more than 2 weeks and when I called on 6/28/23 I was informed it will be TWO MORE WEEKS before my car would even be looked at. This is unacceptable. I now have to spend money for a rental to get to work. I’m still having to make car payments on my car so that it’s not repossessed. Engine diagnostic tests don’t take this long!!!!!!! More

HAD IONIC TOWED 5/13/22 WITH PERMISSION TO BOB KING HYUNDAI, TODAY IS 6/7/23, THEY HAVE NEVER DIAGNOSED THE VEHICLE AND WILL NOT RESPOND TO MANY ATTEMPTS BY OUR BUSINESS AND THE US GOVERMENT WHO OWNS T HYUNDAI, TODAY IS 6/7/23, THEY HAVE NEVER DIAGNOSED THE VEHICLE AND WILL NOT RESPOND TO MANY ATTEMPTS BY OUR BUSINESS AND THE US GOVERMENT WHO OWNS THE CAR TO SPEAK TO SOMEONE TO ESTABLISH HOW TO GET THE CAR REPAIRED. More

Been there my last time. My buying experience was the worst I have ever had thanks to the pressure sales for a warranty. Was lied to, questioned about where I got my money My buying experience was the worst I have ever had thanks to the pressure sales for a warranty. Was lied to, questioned about where I got my money and tries to charge me 4K at first and ended up at 2K and would not provide any paperwork on what was being covered. Said I would get the paperwork after I pay for it. Stupid. As I was walking out they finally dediced to procede to get paperwork for the vehicle sale ready. They schedule you for your first oil change but I needed to have mine done 2 months prior to the original time. Took the car in and it took about 5 hours. Service rep had no idea of anything dealing with the car. Didn't even know the green valve steems on the tire indicated nitrogen filled. Now I get emails saying I missed my appointment and they just keep coming. I have a recall to replace a wiper arm. Hyundai says it takes about 30 minutes. Show up at the scheduled time and was told I should leave the car because it will take them about 4 to 5 hours. Only have one tech working and they said that was normal. Talked to service mgr. and he could care less. Why take appointment and ask if you want to wait and not tell you about the expected wail. Service adviser said it was normal for 4 techs to call in everyday. Maybe I don't need that kind of person working on my vehicle, They have promised to do several free things too but when you go back to pick up the car nothing has been done. This is by far the worst dealership I have ever had dealings with. More