Bob Johnson Toyota - Service Center

I had followup service today and I am happy to report that the service and promp attention I received was top notch. Thank you all! I am also exceptionally pleased with my 2024 Toyota Crown Platinum.... that the service and promp attention I received was top notch. Thank you all! I am also exceptionally pleased with my 2024 Toyota Crown Platinum....unique and exceptional! More

Decided to rent a vehicle here while I was having my truck serviced. Unfortunately the check in procedure took longer than anticipated and I was running late for work but the rental car was brought arou truck serviced. Unfortunately the check in procedure took longer than anticipated and I was running late for work but the rental car was brought around and I left. This car was clean on the inside but smelt absolutely awful so bad that I showed back up to the dealership and was met with “sorry I’ll go move the car”. Not how can we get you home , I had to call my wife for that. Honestly paying to rent a car from a dealership your paying to service your vehicle was already slightly frustrating as most dealers have loaner cars for these situations to pay and get met with a bad experience is worse. The sales manager needs to be retrained because he obviously has no customer service ability. In addition to all this I recieved a text message with things found during the service . I found over 6 errors in the quote I was asked to e sign after no one answered the phone twice . It took 3-4 attempts for them to correct their agreed upon errors. I wouldn’t trust this place to change your windshield washer fluid at this point. More

Bought our last two vehicles there. Won’t go back. Waited three hours for an inspection. They came out with all these little things that had to be fixed or cleaned. $195 in labor. And I Won’t go back. Waited three hours for an inspection. They came out with all these little things that had to be fixed or cleaned. $195 in labor. And I only waited one hour after I approve the work. $75 in parts. They said they were doing a car wash but didn’t I went back and asked them to do it. When I got home I found out a cracked piece from my wheel well missing probably from the car wash. Called there twice asking for them to get back to me and maybe look for the part. No one has called . More

Service Advisor Mike T and tech Mike I were incredibly knowledgeable, honest, and helpful in regards to my 2014 Toyota Camry service yesterday. I will trust them with all my future Toyota service needs. T knowledgeable, honest, and helpful in regards to my 2014 Toyota Camry service yesterday. I will trust them with all my future Toyota service needs. Thank you so much for your time and hard work! More

Took my 2021 4Runner (19800 miles)in for the final “Toyota Care” service and oil change. Service advisor suggested I get it inspected and I said okay, bad choice. A different advisor came to discuss w “Toyota Care” service and oil change. Service advisor suggested I get it inspected and I said okay, bad choice. A different advisor came to discuss what they said needed to be done to pass inspection. He said the rear brakes were corroded (due to Rochester environment) and needed to be disassembled, cleaned and reassembled ~$165, wiper refills @$36 (which were torn) needed cabin air filter @ $78, engine air filter @~$46, I declined all service paid the $21 inspection. If I had trusted them my bill would have been $416 included plugging on tire but not fixing a rim leak on another tire. Took my vehicle to my mechanic who inspected the brakes and found them to be in like new condition and it passed inspection (I replaced wiper inserts). They were astonished that a Toyota dealer service center would not pass the brake system. It’s sad that a Toyota certified service center would fabricate a lie to make few bucks. I will not use Bob Johnson or recommend them for any service work on any vehicle. Avoid this service center. More

My vehicle was in yesterday for annual inspection which was accomplished quickly and professionally. When I got home, I noticed on the paper work, was mentioned a courtesy top off of fluids, air pressur was accomplished quickly and professionally. When I got home, I noticed on the paper work, was mentioned a courtesy top off of fluids, air pressure, and wash. The vehicle was certainly not washed, and since that was not accomplished, I have doubts the other items were completed as well. I understand it would have been complimentary, however, if the service is not done, it really should not be stated as so. More

I was happy to find a Rav4 that fit my needs. Not happy that I had to spend nearly 3 hours at the service department yesterday for a brake job that I can't believe ever passed a ny state inspecti Not happy that I had to spend nearly 3 hours at the service department yesterday for a brake job that I can't believe ever passed a ny state inspection. More

Todd Thomas has been our longstanding service advisor for two vehicles. He is always very friendly, honest and goes above and beyond! A++ two vehicles. He is always very friendly, honest and goes above and beyond! A++ More

In the past when this dealership was Dorschel Toyota I definitely would have recommended them and did many times. Since purchased by Bob Johnson I don't believe I will be able to honestly recommend them. definitely would have recommended them and did many times. Since purchased by Bob Johnson I don't believe I will be able to honestly recommend them. I purchased 4 Toyota's from Dorschel Toyota over the past 20 years and was extremely happy with the sales and most importantly the service. Yesterday I made 4 phone calls to get someone to price snow tires and schedule an appointment for me and each time I was told "someone" would call me back and there was no one that could help me. I never received a call back and it has been 48 hours. I purchased the tires elsewhere. The greatest sales team in the world won't keep customers if the service isn't the same. Extremely disappointed. More

Got an oil change for 185$, mecanic decided to change cabin and engine filter( that I just replaced a week ago) without asking me, ignoring the front end noise I mentioned( clearly a loud bearing ), took cabin and engine filter( that I just replaced a week ago) without asking me, ignoring the front end noise I mentioned( clearly a loud bearing ), took the entire day for nothing. They use to communicate better about the work done, under the new name now they are just draining your pockets . More