Bob Johnson Lexus

Impressive Experience I started out at another luxury dealer and was convinced I was going to buy that car. I was actually looking for 2 cars: one for me and one for my da I started out at another luxury dealer and was convinced I was going to buy that car. I was actually looking for 2 cars: one for me and one for my daughter. Combined, we had 4 visits to that dealer and every interaction got worse and worse. Which is what landed me at Dorschel. The experience was not only the complete opposite of the bad dealer, but it continues to get better and better with each interaction. I purchased a Lexus and have never looked back at the first car. I went into service to get something added to my car and I was beyond amazed at the service - how they dressed to how they interact with customers. This is a dealer that not only cares about you when purchasing a car, but even after when it needs to be serviced. To me, the experience is the most important thing when making any purchase. And I am super impressed with the whole Dorschel experience. More

Purchase of a new vhicle. My sales person was Natalya Depasse. She worked with me while I was uncertain about what make and model vehicle was right for me. We looked at several My sales person was Natalya Depasse. She worked with me while I was uncertain about what make and model vehicle was right for me. We looked at several makes and model until I was completely satisfied that I had chosen the right one. I offer my highest recommendation to Dorschel on her dedication and friendliness in getting me into the right vehicle. More

Outstanding Professionalism We acquired our second Lexus through Bill Barish. He has always been the consummate sales professional - attentive to his customer's requirements and We acquired our second Lexus through Bill Barish. He has always been the consummate sales professional - attentive to his customer's requirements and circumstances, possessing thorough knowledge of his products, and communicating in a complete and timely manner. His personal follow-up during and after the sales process (along with Jim Mistrella in Service) over the years has been exceptional. Even though we were leaning toward a competitive product, much of the reason why we opted to again acquire a Lexus was because of the quality of the product and the customer service provided by individuals at Dorschel's, such as Mr. Barish. More

Excellent We haves worked with this lady in the past and found her knowledgeable, reliable and gracious. This is our 6th Lexus. That says it all. We haves worked with this lady in the past and found her knowledgeable, reliable and gracious. This is our 6th Lexus. That says it all. More

above and beyond Had some medical issues and couldn't pick car up so they delivered my new lexus. John did this on his day off!! Very happy and will buy again Had some medical issues and couldn't pick car up so they delivered my new lexus. John did this on his day off!! Very happy and will buy again More

Salesman and staff Ryan Chacinski was our sales person. Both my husband and I agree he was excellent. He was friendly, courteous and very helpful. Even though he is not Ryan Chacinski was our sales person. Both my husband and I agree he was excellent. He was friendly, courteous and very helpful. Even though he is not a certified Lexis rep he certainly was knowledgeable about the car and what he didn't know he would ask the sales manager Ron. Both gentleman were very helpful and pleasant to work with. I was satisfied with my trade in value, although like every car owner I would have loved a little more for my 2003 SLK 320. The Lexus extra $1000 gift certificate certainly played into the decision along with the other incentives. John your tec guy was great. When I came back to test drive the cars Ryan was busy with another client so a sales lady named Jill took me for the test rides again. Again another pleasant, knowledgeable salesperson. All in all it was a very pleasant car buying experience. Thank you for that. Margaret Cicero More

Great Car Buying Experience My wife and I look much younger than we are and are frequently treated as children, especially when making large purchases such as a luxury car or tru My wife and I look much younger than we are and are frequently treated as children, especially when making large purchases such as a luxury car or truck. The experience we had with Matt Reeves at Dorschel Lexus could not have been better. He treated us with respect, was friendly and accommodating throughout the whole car buying process. From the time we entered the dealership to the time we drove away in our new Lexus everyone at Dorschel Lexus treated us like family. They even put one of the big bows you see in the commercial on our new IS250 FSport as a surprise for my wife when we picked up the car. I would recommend Dorschel Lexus to anyone looking for a new car and a fresh car buying experience. More

Great experience! I went to Dorschel after lousy experience at nothtown lexus in Buffalo,our sales consultant Matt Reeves made buying a new lexus a pleasure and not a I went to Dorschel after lousy experience at nothtown lexus in Buffalo,our sales consultant Matt Reeves made buying a new lexus a pleasure and not a headache. Try it ask for Matt you wont be disappointed! More

A Pleasant Experience Historically, the car buying experience was always a stressful one. Happily, Dorschel has made it straightforward and eliminated the "games" that used Historically, the car buying experience was always a stressful one. Happily, Dorschel has made it straightforward and eliminated the "games" that used to characterize the negotiations to lease or buy a car at most dealerships. Matt Reeves, my salesman, provided a low key no stress experience that was just what I was looking for. He worked hard to provide all the information that I needed to make a decision on a new lease vehicle. He was friendly and knowledgeable in our interactions at the dealership, and was prompt and helpful in his email communications. As a result, my new Lexus ES350 is meeting all of my best expectations. Overall a first rate experience. More

Difference is refreshing Compare Dorschel to other Lexus dealers in the western NY area and the difference between dealerships is astounding. There is no comparison. Dorschel Compare Dorschel to other Lexus dealers in the western NY area and the difference between dealerships is astounding. There is no comparison. Dorschel is Friendly,fair,no nonsense,sincere in wanting your business and above all else----- HONEST--- that says it all. Thank you Dorschel for a experience that blows the competition away. Mark Neupert More