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Bob Johnson Lexus

Rochester, NY

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rated
51 Reviews

3817 W Henrietta Rd

Rochester, NY

14623

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51 Reviews of Bob Johnson Lexus

June 19, 2024

Darrel and the service team at Bob Johnson Lexus were excellent and were very accommodating. They provided a service loaner and when I picked up My Lexus SC430 it was freshly washed. Highly recommend Da More

by btauto069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell
January 28, 2023

We tried two different times to test drive a certified RX suv and both times we called to make an appointment within the hour, and they confirmed the vehicle was there. After making the appointment they send More

by globule_lipid06
Purchase Time
Recommend Dealer
No
Employees Worked With
John was the sales manager
July 20, 2021

My recent online purchase of my new 2021 Lexus RX350 went smoothly with no problems. The interaction with Bob Johnson’s Lexus dealership was positive and productive. We quickly arrived at an agreeable purcha More

by Chucknh99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rocco
March 30, 2021

We recently purchased a Lexus SUV from Dorschel and are very pleased with the vehicle and the service. The purchase was seamless and accomplished very quickly, The service department went out of their way More

by kfowler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Palmer, Noah Follette
February 06, 2021

Bought a lease return NX200t. Carfax had regular scheduled oil changes etc all service was done at Dorschel. Brought vehicle to my mechanic (for 30 years) for oil change and found oil was probably n More

by makarov.rod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
none
October 05, 2020

You should shop in Buffalo. Last year I almost bought a Lexus from Dorschel. I was a little worried about my phone's ability to talk to the sound system, and wanted to try it out with several different se More

by ww
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
John Chapin, Mark Freitas, Tom Ernisse, Cheryl Carney
November 30, 2019

I was there and the guy who said he is the General manger John had zero customer service i will not recommend them at all More

by afshina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joh
June 27, 2019

Outstanding customer service I am well pleased with the service I received from Ron and David at Dorschel. You went above and beyond. Thank you so much!!! Sharon More

by The Rose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron and David
June 18, 2019

Best car buying experience ever!! We cannot say enough praise regarding our sales experience at Dorschel Lexus. Ron Waters was an incredibly knowledgeable sales person. There was never More

by Briofamily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Waters, Joseph in car delivery
November 03, 2018

Consistently excellent. Worked with Chris Rocco on replacing my 2013 RX450h. Chris could not have been more accommodating. She knew my wants and the features I especially lik More

by Richard6952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Rocco
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