Bob Johnson Chevrolet - Service Center

Replaced starter The starter was making noise. Bob Johnson replaced it under warranty and gave me a rental car while my car was in the shop. Everything was covered. The starter was making noise. Bob Johnson replaced it under warranty and gave me a rental car while my car was in the shop. Everything was covered. More

Worst experience of my life I have reached out to the dealer and to GM about my concerns with Bob Johnson. Know one real seems to care. At this point I would never purchase a GM I have reached out to the dealer and to GM about my concerns with Bob Johnson. Know one real seems to care. At this point I would never purchase a GM vehicle again. Also the people at Bob Johnson service need to really learn some customer service skills. Ignoring customers while they wait at the counter is a joke. More

Awesome! I was in a bind and needed some car maintenance at the last minute and this dealership took me as a walk in and my car was done in two hours. I was al I was in a bind and needed some car maintenance at the last minute and this dealership took me as a walk in and my car was done in two hours. I was also able to utilize the shuttle service to get back to work for an urgent issue while the maintenance was completed, great job. Thank you! More

Timing Good service but could be more upfront about timeframe to complete. Dropped off at 7:30, asked if it could be done by 3:30-4:00. “Yes, not a problem Good service but could be more upfront about timeframe to complete. Dropped off at 7:30, asked if it could be done by 3:30-4:00. “Yes, not a problem” turned into a call at 3:15 that the work had not been started yet! End up not being done until after 5:00. More

replace passenger air bag Left car at dealership and car was done in alotted time with shuttle service both ways pickup and drop off. Very satisfied with service and customer s Left car at dealership and car was done in alotted time with shuttle service both ways pickup and drop off. Very satisfied with service and customer satisfaction. More

Great service center Anytime I need something done I am in and out with a quickness especially if I'm dealing with Andrew Bisig. He always makes sure everything is done ri Anytime I need something done I am in and out with a quickness especially if I'm dealing with Andrew Bisig. He always makes sure everything is done right the first time. More

Oil change tires rotation great job Overall service was excellent done in timely manner for not having appointment friendly service have never had bad service and working with Andy in se Overall service was excellent done in timely manner for not having appointment friendly service have never had bad service and working with Andy in service and Ann as my salesman has been great More

Chevy Traverse (AC Service) On 04/30/2019 I brought my Chevy Traverse in for an 8:30am appointment. It was suppose to be checked for an AC problem and I was informed it would tak On 04/30/2019 I brought my Chevy Traverse in for an 8:30am appointment. It was suppose to be checked for an AC problem and I was informed it would take about 1.5 to 2 hours. I left and around 12:30pm I still didn’t hear back. I called and was told my service person (Shawn)was on lunch and they would give him the message to call me back. He never called back. I called again and and asked to speak to Shawn. I was informed he was still at lunch and would give him the message. I explained everything again. Shawn never called me back so I called again and spoke to Kristin. I asked to speak to a manager. She asked me what for and I told her I’ve already explained this several times and I wasn’t going to explain it again. Kristin then hung up on me While I was talking to her. I called back again and spoke to Cathy. She was able to track down Shawn-and he eventually called me back. I was informed they were very busy and had not had a chance to get my car in yet. I went back to the service station and asked to speak to a manager and was told there wasn’t one to speak to. It wasn’t until my wife flagged down somebody she knew and he was able to get a manager for me. While we were waiting the girls who answer the phones kept coming out to the service area to stare at my wife and I. Chris cod eventually came out and spoke to us and defended his employees actions of how we were treated. He did waive the diagnostic charge of the service, but I will never go back again. I will never buy another vehicle from you. And I have never been treated so disrespectful. I am a loyal GM buyer and my Dad and Brother both worked for GM. I grew up with GM . I did say something to Kristin and she denied hanging up on me. I told her I didn’t appreciate being treated like that. It was very disrespectful. Chris Codd apologized and said he would look into it. He called me back and said he reviewed the call and it sounded like a dropped call. None of my other calls were dropped. I feel as though Kristin hung up on me. The whole experience was horrible and to avoid any future conflict I won’t be coming back. Please feel free to call me if you need anymore information. More

Great service When I arrived before my scheduled appointment time, there was a line at the desk and I heard a two hour wait. Come to find out, I was the only one wi When I arrived before my scheduled appointment time, there was a line at the desk and I heard a two hour wait. Come to find out, I was the only one with an appointment, so I was out within an hour. Service completed with no surprises at the price I was quoted. More

Great job . Thanks. Bob Johnson is making Car Buying in America Great Again. It makes me figure that you guys are getting the job done to Make America Great Aga . Thanks. Bob Johnson is making Car Buying in America Great Again. It makes me figure that you guys are getting the job done to Make America Great Again More