Bob Johnson Chevrolet - Service Center

Service Had a appointment for oil change and inspection and took over 2 hours can’t wait for the new oil change building to open! They keep saying it will be Had a appointment for oil change and inspection and took over 2 hours can’t wait for the new oil change building to open! They keep saying it will be open soon. More

Aggravated with wait time I had an appointment for an oil change. I arrived on time. I was promised that the service would be complete in one hour. I waited 3 hours!! My time i I had an appointment for an oil change. I arrived on time. I was promised that the service would be complete in one hour. I waited 3 hours!! My time is valuable and I am disappointed in the service that I have received here. No one updated me as to why I was waiting so long and nothing was done when I voiced my frustration. I usually receive good service here. More

Maintenance Every time I come here for service everyone is so friendly and efficient. They are always busy but always get me in and out in no time, they run like Every time I come here for service everyone is so friendly and efficient. They are always busy but always get me in and out in no time, they run like clockwork. More

Timely oil change. Service was great from the moment I pulled up to the moment I pulled out. Very reasonable wait time for an oil change and tire rotation. Service was great from the moment I pulled up to the moment I pulled out. Very reasonable wait time for an oil change and tire rotation. More

Too busy There was no directions on where to park or how this works. I have never been to the service center. I didn’t know I was supposed to pull up to the do There was no directions on where to park or how this works. I have never been to the service center. I didn’t know I was supposed to pull up to the door. Then when I got there I had an appointment and they made me get out of my car and go talk to someone and explain what was going on. So what was the point of me making an appointment? It was super busy and there was no directions. I was flustered and wanted to leave. Then the mechanic came out and had to ask me what was going on with my car. Not sure I’m getting a Chevy again. This service appointment left a bad taste in my mouth. I think I’ll just use Cavallaro Neubauer in Williamson. More

Good service on car, BUT I brought my car in for a tire patch job and to get new wipers, they got me right in and into the shop. Got a call back a few hours later saying my ca I brought my car in for a tire patch job and to get new wipers, they got me right in and into the shop. Got a call back a few hours later saying my car was ready, but I knew the shop would be closing soon. I called ahead and told them to leave my keys in my car, so I could come get it even though they would be going home for the day. I ended up getting there before they closed, but they had locked my keys in my car. I went inside and asked how they could help me and why they locked the car, and they sent me to the IT desk to contact OnStar. OnStar would not help me, because I cancelled the $35/month car unlock subscription. By this point, everyone from the dealer had gone home and left me in the parking lot trying to figure out how to get into my car. I had to call AAA to break into my brand new car, which was not ideal. Overall, a very bad experience, but I will give two stars because the car service itself was done well. More

Recall & inspection. From the time that I pulled into the garage until the time that I exited the building, I felt like a valued customer. Everyone is genuinely friendly & From the time that I pulled into the garage until the time that I exited the building, I felt like a valued customer. Everyone is genuinely friendly & respectful. I was given a time frame for the service and it actually was quicker than that. It was a pleasant experience. Thank you. More

Wonderful I had to take my vehicle in for a sound it was making and crack in windshield. While it was there I had them do oil change as well. I dealt with Danny I had to take my vehicle in for a sound it was making and crack in windshield. While it was there I had them do oil change as well. I dealt with Danny in service. He was very professional and went out of his way to be sure to keep me posted on part arrivals and when my vehicle would be ready. Great experience. More

Lube oil filter tire rotation Stop by with no appointment. Fit me in. Sat in the waiting room. Completed an hour and a half of busy work before the service rep came in told me I wa Stop by with no appointment. Fit me in. Sat in the waiting room. Completed an hour and a half of busy work before the service rep came in told me I was all set. Two birds one stone. More

Total Experience Was Horrible! Initial diagnosis was under warranty, contacted and told it was incorrect and I would owe $400 for breaks/rotors. Appearance/attitude of an amateur sh Initial diagnosis was under warranty, contacted and told it was incorrect and I would owe $400 for breaks/rotors. Appearance/attitude of an amateur shop! More