Bob Johnson Chevrolet - Service Center

Compliant on my 2013 Cruze LTZ I have been a customer at Bob Johnson Chevrolet since 2002 and have enjoyed my service there up until last month. I always schedule my appointments wi I have been a customer at Bob Johnson Chevrolet since 2002 and have enjoyed my service there up until last month. I always schedule my appointments with Andrew Bisig and he has done an excellent job in making sure the service was to my satisfaction. Last month, I had over $1000 of service done on my vehicle. On December 21st, I picked up my car after service was done, only to find out that the lower ground effects were damaged when the car was improperly lifted by the mechanics. I mentioned this issue to your service manager Christopher Codd who could not fix this issue that evening. The following week we schedule an appointment for January 16th. This past Wednesday, I bring my car to have it fixed by your mechanics, only to find out that they couldn't fix the damage and it is even worse now. This is after waiting for about 4 hours at your dealership, which is frustrating after all and a day wasted. I did mention to have a rental if the wait was going to be longer than an hour or so, but nothing was done. My vehicle has to have these lower ground effects replaced and then painted again sometime next week. I have been given a rental, which I appreciate, but nothing has been done to compensate all my troubles, which your dealership is responsible for. I am very disappointed and frustrated with the service I was given. I will also share my experience with friends, family etc. about my issues at your dealership and will no longer purchase a vehicle at your dealership. I am possibly going to make a complaint to the Better Business Bureau. Thanks for your time. Giuseppe Russo More

inspection,oil change,tire rotation the service is top notch,their pricing is fair,and the shuttle is on time,every time.if you have to wait they make it very comfortable the service is top notch,their pricing is fair,and the shuttle is on time,every time.if you have to wait they make it very comfortable More

NYS Inspection I was treated as a 5 star customer as always especially with having my 1 year old with me. They had me in and out. I was treated as a 5 star customer as always especially with having my 1 year old with me. They had me in and out. More

Good work. Good price. Good service. Overall good service experience.Will recommend to others. Price was fair. People were very knowledgeable. Very clean and modern service area. Will buy Overall good service experience.Will recommend to others. Price was fair. People were very knowledgeable. Very clean and modern service area. Will buy my next truck here. More

Great service Took car in for oil change/tire rotation and seat height adjustment that I thought was broke, installation of car starter. Dan took time to show me ho Took car in for oil change/tire rotation and seat height adjustment that I thought was broke, installation of car starter. Dan took time to show me how the the seat adjustment came get stuck and how to get it unstuck. Decided to have car starter installed, I wasn’t scheduled for this but they had the part and got it done that day. Also they provided a ride to and from work which makes it so much easier to schedule work not having to worry about this. Thanks Dan!! More

A+ SERVICE Always wonderful service and cuteous staff!! I have been more than pleased with Bob Johnson’s staff. I will continue to return for my service needs. Always wonderful service and cuteous staff!! I have been more than pleased with Bob Johnson’s staff. I will continue to return for my service needs. More

Accommodating and repairs completed efficiently I find this service center reliable and reasonably priced for both routine and other more invivlved repairs . The service managers are helpful and rem I find this service center reliable and reasonably priced for both routine and other more invivlved repairs . The service managers are helpful and remember me when I come in for service. No complaints with this department, More

A great place to get car service I find BJC service very efficient. The waiting area is comfortable. It has computers, TV, free coffee, water, and snack (cookies and sometimes banan I find BJC service very efficient. The waiting area is comfortable. It has computers, TV, free coffee, water, and snack (cookies and sometimes bananas). Personal are courteous. More

Pontiac g6 state inspection Service was great & friendly. Car needed state inspection done 2 tires were bad. They recommended 4 new tires. The mechanic also replaced the front ax Service was great & friendly. Car needed state inspection done 2 tires were bad. They recommended 4 new tires. The mechanic also replaced the front axle seal. More