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Bob Johnson Chevrolet - Service Center
Rochester, NY
1,050 Reviews
1,050 Reviews of Bob Johnson Chevrolet - Service Center
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February 10, 2019
Service was quick and easy I went in for an oil change and tire rotation. I also had an open recall fixed. Everything was done for me in a couple of hours. I went in for an oil change and tire rotation. I also had an open recall fixed. Everything was done for me in a couple of hours. More
by MikeM
Verified CustomerEmployees Worked With
Lenny Zaccaglino
February 10, 2019
Service Dropped the car off Friday night using the drop box which is super convenient after hours. Service was completed the following morning so virtually no Dropped the car off Friday night using the drop box which is super convenient after hours. Service was completed the following morning so virtually no disruption to my weekend routine. More
by KMENGES
Employees Worked With
Christopher Sherlock
February 10, 2019
Excellent Danny was professional, responsive, and a helpful conduit and communicator with mechanics. Answered all questions and concerns over multiple phone cal Danny was professional, responsive, and a helpful conduit and communicator with mechanics. Answered all questions and concerns over multiple phone calls. It's been one in a series of good experiences. More
by Portev
Employees Worked With
Dan Helmbold, Bill Kinney
February 10, 2019
Excellent Service Phenomenal customer service. I had taken my truck which I lease from Barnard Chevy back for service several times. I have had numerous electrical pr Phenomenal customer service. I had taken my truck which I lease from Barnard Chevy back for service several times. I have had numerous electrical problems and they would turn me away after keeping my truck for weeks at a time and tell me there is nothing wrong with it. I had a loaner vehicle for at least 40 days while they “looked” at mine. They just said there was absolutely nothing wrong with my truck. I took it to Bob Johnson as a last resort and they found the problem with in hours. They found a major problem when other dealers said there was nothing wrong with it. They are great and I will definitely go back for any future service and sale needs. More
by COURTNEY.FLAGLER
Employees Worked With
Christopher Codd, Dan Helmbold
February 08, 2019
I was ripped off. $3000 worth. I paid $3000 for service, passed inspection. I come back 6wks later for Blake fluid problem. Service says junk the car it's no good.. I paid $3000 for service, passed inspection. I come back 6wks later for Blake fluid problem. Service says junk the car it's no good.. More
by Filipe3020
Employees Worked With
Andrew Bisig, Christopher Codd, Steve Kerr, Paul Palmgreen, Christopher Sherlock
February 07, 2019
Made appointment for leased vehicle to be fixed (again) The service writer Sean laughed at me when I had to call later in the afternoon for status of car being ready and said not even looked at because ther The service writer Sean laughed at me when I had to call later in the afternoon for status of car being ready and said not even looked at because there was snow. I made it to work and was able to do my job due to snow, plus I left the car on Friday night for a Monday appointment and last time I checked - mechanics work inside a garage not outside. My leased car needed to be left for another day to be fixed and no consideration of transportation then I called again the next afternoon and spoke to same service writer who gave incorrect information and I specifically asked him if he would be there when I pick up and he said he would but of course he wasnt and had to talk to Steve the mechanic who was helpful More
by SEBBY118
Employees Worked With
Sean Carter, Steve Kerr
February 06, 2019
Not really individualized service My husband and I are on our 3rd lease and convinced my parents to also lease. All of us have purchased the extended warranty. Three days after renewin My husband and I are on our 3rd lease and convinced my parents to also lease. All of us have purchased the extended warranty. Three days after renewing my lease I came out of work to find my mirror damaged. I had just surrendered a vehicle that I paid almost $900 for the extended warranty that did not need to be used. I called explained what happened and schedule an appointment. The woman I spoke to conveyed a message that the vechile is still under warranty and with the extended coverage it should be covered. I brought it and the service manager informed me that was not correct and quoted me a price of $450. I was very frustrated with that and when the service tech then went to the sales manager to see if they could help they refused as well. My family does a lot o business here, I just paid for additional coverage that I didn’t use and I was given false information. Overall not very impressed with this experience at all, encouraging my parents not to renew in a few months and my husband and will probably not return once these lease contracts end. We have family that has had better service and customer care with other companies. More
by Amanda79
Employees Worked With
I wish I knew the names of the people I spoke with, I was not told which sales manager was involved. If I saw them I would absolutely remember.
February 06, 2019
Great service I was treated like family! Fair pricing and timely service I don’t have a chevy But they did the research ahead of time so they Would be ready for I was treated like family! Fair pricing and timely service I don’t have a chevy But they did the research ahead of time so they Would be ready for me. Perfect service! More
by Jeffald
Employees Worked With
Christopher Codd
February 06, 2019
Inspection and Serpentine Belt repair Jamalle was friendly, courteous and explained clearly what needed to be done. I was also informed about what needed to be done within the next 3,00 Jamalle was friendly, courteous and explained clearly what needed to be done. I was also informed about what needed to be done within the next 3,000 miles. Thanks! More
by LYRICAMARILYN
Employees Worked With
Jamalle Cade
February 06, 2019
Great 1st of all re has been very considerate kind very understanding informative and very polite if I call with any needs concerning my car he always answe 1st of all re has been very considerate kind very understanding informative and very polite if I call with any needs concerning my car he always answers and is very considerate to my needs I don't know the young man's last name but Andy also was very informative in the service department as well as to keep on top of exactly what was going on with my car even going as far to leave me email considering all that was going on updating me More
by BARBARAY98@gmail
Employees Worked With
Andy, Chris Callari, Ray Mitchell
