Bob Johnson Chevrolet - Service Center
Rochester, NY

1,050 Reviews of Bob Johnson Chevrolet - Service Center
strange I was waiting for an oil change and tire rotation . they said they would come and get me . This was at 1pm. Finally at 3 or after someone who reco I was waiting for an oil change and tire rotation . they said they would come and get me . This was at 1pm. Finally at 3 or after someone who recognized me got my car keys and bill for me . When I got home there was a message for me saying the dealership would be open until 5 and I could pick up my car anytime before then . That message was left at 1:50pm. My second adventure is that my speedometer digital was changed to tire pressure . I can not get it back to where I need it and I have no time to bring it back right now . My manual is of no help . It shows me buttons that are not on my model . Called the service desk , they could not help either . More
Service Great service and friendly staff. Very helpful and knowledgeable. Would Defrecimmebd and send everyone I know there. Andy is top notch. Clean faci Great service and friendly staff. Very helpful and knowledgeable. Would Defrecimmebd and send everyone I know there. Andy is top notch. Clean facity. Polite, friendly nice ki x More
Quick oil change. Went to Bob Johnson’s for their quick oil change service. There was a backlog. Estimated time, 2 hours. I was told upfront. Actual time. About 4 Went to Bob Johnson’s for their quick oil change service. There was a backlog. Estimated time, 2 hours. I was told upfront. Actual time. About 4 hours. Good news. They accepted a coupon, so there was a discount in price. Bad news: they recommended $665.00 in additional work. Waiting room is comfortable. Bring a book. More
Oil change and rotate tires 1 of 2 offered on leasing plan. Like that I can sign up on line. Service was within a few days. Got right in. Service completed within an hour. Happy with service. The only thing I c Like that I can sign up on line. Service was within a few days. Got right in. Service completed within an hour. Happy with service. The only thing I could say is that there is grease on some of the hub caps from the rotation. It would have been nice if they cleaned that up. More
Would not recommend Takes too long- never call when ready, last time I received a text to text with any questions, I texted to see if far was ready and no response! Also Takes too long- never call when ready, last time I received a text to text with any questions, I texted to see if far was ready and no response! Also horrible exp when buying car- broken promises , wrong prices, was asked to not return when we complained- tried to work it out, but they refused, asked to meet with Mr. Love and he refused, no loyalty to customers, have leased 4 cars- these leases will be up next yr More
Service for oil change Could not get an explanation why according to receipt wrong oil weight was used on oil on my 2018 equinox bought from Bob Johnson Chevy Could not get an explanation why according to receipt wrong oil weight was used on oil on my 2018 equinox bought from Bob Johnson Chevy More
Great as always Always a pleasure to deal with. Great place to buy a car and the service is always top notch! Would recommend Bob Johnson highly to anyone ! Always a pleasure to deal with. Great place to buy a car and the service is always top notch! Would recommend Bob Johnson highly to anyone ! More
excellent service We worked with service employee Dan Helmbold. He was excellent to work with Took care of our issue in the time he had told us. Extremely knowledgea We worked with service employee Dan Helmbold. He was excellent to work with Took care of our issue in the time he had told us. Extremely knowledgeable and caring about our needs. We were extremely pleased More
Service I waited 2 weeks for an appointment just to be told there were no courtesy vehicles. I realize that the vehicles are on a first come first serve basis I waited 2 weeks for an appointment just to be told there were no courtesy vehicles. I realize that the vehicles are on a first come first serve basis. My appointment was scheduled so late in the day, and I felt like I should've been informed that the vehicles may not be available. I most likely would have gone somewhere else. My time was completely wasted. More
Fast and professional service Chris took good care of me and my vehicle. Maintenance was completed on time and in a timely fashion. They brought several things to my attention, to Chris took good care of me and my vehicle. Maintenance was completed on time and in a timely fashion. They brought several things to my attention, to help with the long-term care of my vehicle. I will continue to have my car serviced here. More