
Bob Johnson Chevrolet
Rochester, NY
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2,880 Reviews of Bob Johnson Chevrolet
I went in for an oil change & it took 3 hrs. I have provided one star rating because the oil change took 3 hours. Most oil changes, at least in my experiences, have taken 15-30 minutes. Service w I have provided one star rating because the oil change took 3 hours. Most oil changes, at least in my experiences, have taken 15-30 minutes. Service writers are too busy with other customers to such a degree that I stood longer than expected to be seen. Customer wait areas provided comfort enough to endure the long wait. More
The Best Dealership around The Dealerships Sales team worked with me from beginning to end and made my first leasing experience a great one. I will continue doing business here. The Dealerships Sales team worked with me from beginning to end and made my first leasing experience a great one. I will continue doing business here. They go out of there way to make sure you get in the vehicle you want to be in and they were not pushy at all like other dealerships have been with me in the past. More
First 5000 mile check up Oil changed, tire rotation, fluids checked and filled where necessary and yearly inspection. Great customer service, friendly, knowledgeable and quic Oil changed, tire rotation, fluids checked and filled where necessary and yearly inspection. Great customer service, friendly, knowledgeable and quick. Been a customer for at least and will continue. More
Good service I was taken care right away and my vehicle was ready quickly. Mr service writer was extremely and understood my questions and took care of everything I was taken care right away and my vehicle was ready quickly. Mr service writer was extremely and understood my questions and took care of everything More
Excellent service The wait wasnt long at all. The technician was honest and up front about everything. I appreciated the honesty. He also made an opening for me. The wait wasnt long at all. The technician was honest and up front about everything. I appreciated the honesty. He also made an opening for me. More
Leased a new vehicle We moved here from Arizona 4 months ago and this has been the best experience ever! I was able to get the lease I wanted in the vehicle I wanted. I wa We moved here from Arizona 4 months ago and this has been the best experience ever! I was able to get the lease I wanted in the vehicle I wanted. I was disappointed with the amount for you trade though. It was WAY below the lowest Kelley blue book! More
Great customer experience Ben was my sales guy and he was great. I told him what I wanted in terms of a car and he showed me what I was looking for. Didn’t try to upsell me or Ben was my sales guy and he was great. I told him what I wanted in terms of a car and he showed me what I was looking for. Didn’t try to upsell me or waste my time. George from financing was amazing and worked with me to find the best option with no pressure selling. I spent so little time there it was amazing in and out! More
New customer, stress free experience This past summer I needed a new truck and it seemed everyone I knew was pointing me to the same place, Bob Johnson Chevrolet. I was under a time crunc This past summer I needed a new truck and it seemed everyone I knew was pointing me to the same place, Bob Johnson Chevrolet. I was under a time crunch and had a somewhat specific Silverado in mind, so I was both surprised and relieved with my entire experience. Anthony treated me like a person, not just a customer which helped create a calm atmosphere, and also provided a lot of helpful information. Ben Collichio listened and took a genuine interest in finding me the exact truck I wanted and helped me close the deal in a timely and simple manner. I plan on becoming a lifetime customer, and highly recommended this establishment! More
My new 2019 Malibu Steve made sure I got the vehicle I wanted ( with many options); George expedited my financing with ease and Tim taught me ( very patiently) all about Steve made sure I got the vehicle I wanted ( with many options); George expedited my financing with ease and Tim taught me ( very patiently) all about the technology aspects. More
Service Very helpful working with my insurance agent for a current insurance card so that I could use one of your loaner vehicles. Thank you, Chris. Very helpful working with my insurance agent for a current insurance card so that I could use one of your loaner vehicles. Thank you, Chris. More