
Bob Johnson Chevrolet
Rochester, NY
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2,880 Reviews of Bob Johnson Chevrolet
I felt rushed When I picked up the car I felt rushed. My salesman was dealing with another customer as well as with me. He handed me off to someone else to sign the When I picked up the car I felt rushed. My salesman was dealing with another customer as well as with me. He handed me off to someone else to sign the papers and that individual did not have all the answers. I thought that I had a 36 month lease but it turned out to be a 39 month lease. Sam said to not worry because they would take it back 3 months early. More
Would not recommend Takes too long- never call when ready, last time I received a text to text with any questions, I texted to see if far was ready and no response! Also Takes too long- never call when ready, last time I received a text to text with any questions, I texted to see if far was ready and no response! Also horrible exp when buying car- broken promises , wrong prices, was asked to not return when we complained- tried to work it out, but they refused, asked to meet with Mr. Love and he refused, no loyalty to customers, have leased 4 cars- these leases will be up next yr More
Oil change and rotate tires 1 of 2 offered on leasing plan. Like that I can sign up on line. Service was within a few days. Got right in. Service completed within an hour. Happy with service. The only thing I c Like that I can sign up on line. Service was within a few days. Got right in. Service completed within an hour. Happy with service. The only thing I could say is that there is grease on some of the hub caps from the rotation. It would have been nice if they cleaned that up. More
Great people Ann and Tim were great to work with. Tim spent an hour and a half with me to go over all the features in my Trax. He was very patient. Ann and Tim were great to work with. Tim spent an hour and a half with me to go over all the features in my Trax. He was very patient. More
Service for oil change Could not get an explanation why according to receipt wrong oil weight was used on oil on my 2018 equinox bought from Bob Johnson Chevy Could not get an explanation why according to receipt wrong oil weight was used on oil on my 2018 equinox bought from Bob Johnson Chevy More
Another great experience Once again Peter, Bill and Joey proved why i come back time and time again. This is my third vehicle from the dealership and i am always treated like Once again Peter, Bill and Joey proved why i come back time and time again. This is my third vehicle from the dealership and i am always treated like family and let me tell you you wont find a better deal out there! See you guys in June for the next one!! More
Great as always Always a pleasure to deal with. Great place to buy a car and the service is always top notch! Would recommend Bob Johnson highly to anyone ! Always a pleasure to deal with. Great place to buy a car and the service is always top notch! Would recommend Bob Johnson highly to anyone ! More
New truck purchase Joey grimshaw was great. The reason I bought a new truck was because my truck I purchased from you guys 3 years ago was rusting and had problems. I a Joey grimshaw was great. The reason I bought a new truck was because my truck I purchased from you guys 3 years ago was rusting and had problems. I almost did not use bob johnson again. I was not thrilled with my trade in amount, especially since the truck I bought from you 3 years ago starting rusting 9 months after my purchase and there was nothing I could do. I feel my trade in amount for that truck was horrible, but I still purchased a new truck. Joey was great and that was the only reason I purchased it. We shall see based on this new one whether I will return, especially since in 3 months my wife will also be purchasing a vehicle from somewhere. More
No pressure My salesperson Brian was a professional from the first phone call through when I drove my new car away. He was very upfront with the fees and the pri My salesperson Brian was a professional from the first phone call through when I drove my new car away. He was very upfront with the fees and the price of the car.. When I expressed concern about the interior of the car we had picked out he took the time to listen what I was looking for. It was quite a lot more work for Brian but he never wavered from making it right for me. Highly recommend this dealership and ask for Brian Antinore More
excellent service We worked with service employee Dan Helmbold. He was excellent to work with Took care of our issue in the time he had told us. Extremely knowledgea We worked with service employee Dan Helmbold. He was excellent to work with Took care of our issue in the time he had told us. Extremely knowledgeable and caring about our needs. We were extremely pleased More