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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,880 Reviews of Bob Johnson Chevrolet
March 14, 2018
Great experience as always I took my '11 Equinox in for a checkup on the oil consumption checklist that I started with Dan when I bought the vehicle in the summer of 2017. Dan h I took my '11 Equinox in for a checkup on the oil consumption checklist that I started with Dan when I bought the vehicle in the summer of 2017. Dan had previously educated me on what exactly to look for and what to do in regards to this recall. He gave me a check sheet and his business card, in case I needed anything. He looked at the notes that I had filled out monthly/every oil change and determined that the vehicle did fall under the coverage for the recall. I didn't have to do anything else from there on. He asked me what kind of rental I wanted, since the dealer was covering it, and I got into a nice Silverado for a few days while they handled it. He kept me informed of who was working on it and how much longer it would be, and then called when it was ready. I had also asked them to check to see if there were any software updates or recalls for the transmission, since it was shifting horribly, and he said they'd check. When I picked it up, he let me know that they had indeed performed a programming update for the transmission, and the difference in how it shifts is like night and day. I'm glad the repairs were done quickly and competently, it's like having a new vehicle. Dan and the rest of the folks at Bob Johnson always go out of their way to take care of me, and I haven't been disappointed - ever. They alone are probably a huge reason why I will continue buying GM products from this location, and this location only. Jessica is a great asset to the dealership as well. She makes customers feel welcome and that their vehicle is in good hands. More
by Matt Cleckner
Verified CustomerEmployees Worked With
Paul Schoen, Jessica Stahl, Dan Helmbold
March 14, 2018
2018 Chevy Traverse Sam the salesman was very helpful with assisting my needs on my new Traverse. He was always just a text message/call away from any questions I had. Th Sam the salesman was very helpful with assisting my needs on my new Traverse. He was always just a text message/call away from any questions I had. The N.E.R.D. trainer was great in getting me set up with Onstar & showing me all the settings in my new vehicle. I have already recommended 2 family members to Bob Johnson. More
by Kelli family of 5
Employees Worked With
The professional N.E.R.D. who walked me through the Onstar setting was extremely patient & very helpful, Sam Cubiotti
March 14, 2018
both salesmen and finance were great. first time there. very pleased with the staff. i would return next time i`am looking for a new car or truck. everyone was very helpful. first time there. very pleased with the staff. i would return next time i`am looking for a new car or truck. everyone was very helpful. More
by reedjlr340
Employees Worked With
John Brest, Willie Williams
March 14, 2018
Fe brought Nissan S for servic I am Fe not Larry . I brought my Nissan Sentra for service there cuz I don’t like your Nissan dealer by Ridge have a very bad experience there with sa I am Fe not Larry . I brought my Nissan Sentra for service there cuz I don’t like your Nissan dealer by Ridge have a very bad experience there with sales dept More
by FLATVAL💕💕
Employees Worked With
Forgot his name but he was gantastic. Your paper shld show his name.
March 14, 2018
My salesperson Bert was excellent Bert went above and beyond to help me get into a new car. He is very informative and very nice. He made sure I was completely satisfied with my new Bert went above and beyond to help me get into a new car. He is very informative and very nice. He made sure I was completely satisfied with my new vehicle More
by TAYLOR_JADEE
Employees Worked With
Bert Marlatt, George Sarkis
March 14, 2018
Great people My experience with Bob Johnson was wonderful. Very pleasant to work with and great people to work with. Most of negotiation done via emails which wa My experience with Bob Johnson was wonderful. Very pleasant to work with and great people to work with. Most of negotiation done via emails which was great because I live more than an hour away. Always had prompt response and knew would get car almost before I got there because of this. Very good experience. More
by jvfrench
Employees Worked With
Joeseph Grimshaw, Peter Montante, George Sarkis
March 14, 2018
Worst experience ever! Worst experience I have ever had with any dealership. I had an appointment to bring my car in for service as it sounded like a bucket of bolts. I al Worst experience I have ever had with any dealership. I had an appointment to bring my car in for service as it sounded like a bucket of bolts. I also requested a rental as I needed to leave the car. I was told it wouldn't be a problem and they'd take care of it when I got there. As soon as I pulled the car in they had me turn it off as it sounded bad. The guy even said it sounded like lifters. The service rep that handled my order was pleasant enough. After setting up the car for service we moved on to the rental. I was under the impression Enterprise would provide that. I was informed I needed a major charge car for the transaction. Problem is I don't have a major charge card. I've been a loyal customer of Bob Johnson Chevy for at least the last 10 years. This is our 3rd vehicle purchased. My wife and I are familiar faces up there. I was told repeatedly without a major card we were out of luck renting a vehicle. I was then offered a shuttle home. That wasn't going to work as my wife had to work the next day. I told him I wasn't leaving without a vehicle. At that Point Chris Codd got involved. He asked me to wait in the waiting room and he would attempt to come up with a solution. After waiting another10 minutes he then came out and sat down to talk. He told me the only thing they would do is hold the whole deductible and that it was 1000.00 dollars. I was absolutely floored but had to say ok. He then told me he would send my service rep back with the paperwork to the cashier. The kid asked for my card and ran the transaction. While doing so my service rep read him off the number. Then the rep said " no, no stop " as he read off the wrong number. They told me it wasn't a problem and they would do a return. He did. I then told the kid you do know that money won't go directly back to my account instantly and might take 3 or 4 days. He said yes, but to get a (LOANER) he'd have to run it again after he did the return the 2nd time the service rep read him the right number and another 1000.00 was withdrawn for my checking account. At that time my account was down 2000.00 dollars. It took 3 days for the first 1000.00 (from the first return) to go back into my checking. I only needed the car overnight. I received a call the next day and was asked how much oil I added to the car. It barely touched the dip stick. I put in one quart. That's it! We just had the car in for an oil change in January so the whole thing seemed odd. The lifters made so much noise I thought the engine was going to blow. I then received a call later telling me the car had 4 extra quarts of oil in it. Whoever did that oil change must have screwed up BIG TIME. Later I got a call saying the car was ready to be picked up and they replaced the alternator. They usually don't go at 38000 miles so that sounded odd. The problem did not sound like a typical alternator problem. I asked about the oil and was told they drained it all out and refilled it and the car was good. I did come back up to get the car but at this point didn't feel good about it! I told them how I felt and that I would NEVER come back to Bob Johnson Chevy again!!! I then went to the cashier to pay my 108.00 deductible and left. This was Friday night 2-23-18 around 6:00 - 6:30. I turned left out of the parking lot straight to another dealer and traded the car in! I still have not gotten my other 1000.00 back and called Chris Codd on it yesterday. He told me he didn't know what happened and that he was going to have the transactions looked at for the day. I'M SUPER PISSED OFF AT YOU PEOPLE! I have been through the run around but this time I put a stop to it. I also found out the real story why Enterprise doesn't do business with Bob Johnson. Basically, you tapped me for 2000.00 on a dealer loaner over night! Still looking for my money before I go to my bank to file a complaint! Remember... It's MY MONEY! Done.... UPDATE: After another 3-4 days they told me they had to look into the matter of the second 1000.00 with the accounting department. The next day I was told to come back in and they would issue me a return. 2 days after that my money was back in my account. This is totally not the way to please a 10 years customer! Cars gone and so am I. More
by RGP5853
Employees Worked With
Christopher Codd
March 14, 2018
Vehicle buying made very easy. I’m in customer service and one thing I do not like is when things are difficult. I prefer to deal with people that make things easy. That was how it I’m in customer service and one thing I do not like is when things are difficult. I prefer to deal with people that make things easy. That was how it is dealing with Bob Johnson’s. I will definitely recommend. More
by TGARTZII
Employees Worked With
Sean Bittner, Stephen Johnson, Eric Pappert
March 14, 2018
Amazing experience and great staff!! From my initial visit all the way through the delivery of my new car Dave and the staff were phenomenal. This is our 3rd and 4th leases with Bob John From my initial visit all the way through the delivery of my new car Dave and the staff were phenomenal. This is our 3rd and 4th leases with Bob Johnson and I expect many more. Thank you for a job well done!!! More
by adesbr3
Employees Worked With
Joe, Eric Pappert, David Towle
March 14, 2018
Service My experience at Bob Johnson Service was professional and courteous. Nice experience in enjoyable setting. I will return each time I need to have ca My experience at Bob Johnson Service was professional and courteous. Nice experience in enjoyable setting. I will return each time I need to have car inspected and oil chance, hopefully not critical repairs! More
by VIVINETTO1
Employees Worked With
Steve Kerr
