
Bob Johnson Chevrolet
Rochester, NY
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2,880 Reviews of Bob Johnson Chevrolet
Poor experience I was there at 8:00 Wednesday morning for my scheduled appointment. Began work I didn't authorize. Didn't do work I paid for! Was told my glove box wa I was there at 8:00 Wednesday morning for my scheduled appointment. Began work I didn't authorize. Didn't do work I paid for! Was told my glove box was held on with just 2 screws. But, I knew there were 4. Which suddenly they found the missing 2. I called the service consultant right after I got home that morning And left a voicemail. But, two days later I am still waiting for a response. Also, I have already done the survey online, which has more detail. More
Excellent in every way My sales person, Omar Gonzalez, was great to work with and made the deal happen. He treated me with respect and made the experience, which I usually d My sales person, Omar Gonzalez, was great to work with and made the deal happen. He treated me with respect and made the experience, which I usually dread, fun and pleasant. Beautiful showroom -they definitely cater to the customer. The Geek squad also set everything up for me on delivery day so the Bluetooth, Wi-Fi and other options are fully functioning when you drive out. Fantastic! More
Easy car purchase Car buying made easy. Great deal on trade in. Great leasing deals. Big selection to choose from. Easy to work with. Simple process. Try it. Car buying made easy. Great deal on trade in. Great leasing deals. Big selection to choose from. Easy to work with. Simple process. Try it. More
Great service could not be better. Been buying vehicles from Lenny Zacolino for years. He has always been great to deal with. The whole experience at Bob Johnson has always been great. Been buying vehicles from Lenny Zacolino for years. He has always been great to deal with. The whole experience at Bob Johnson has always been great. More
Excellent personal service The team was able to accomodate our needs, at the price we could afford and was able to work a deal , with my prefered financial institution, for easy The team was able to accomodate our needs, at the price we could afford and was able to work a deal , with my prefered financial institution, for easy payments. TY Bob Johnson Team!! More
Poor customer service New truck with 3 problems (all same) within 8 months and customer service around fixing problem or satisfying customer is poor. Would have expected be New truck with 3 problems (all same) within 8 months and customer service around fixing problem or satisfying customer is poor. Would have expected better dealer reaction since i am a new chevy owner. More
Very professional !! Awesome service provided during my shopping and buying process!! Would go back and also recommend to friends and family!! Great product and very advan Awesome service provided during my shopping and buying process!! Would go back and also recommend to friends and family!! Great product and very advanced technology!! I'm sure that the maintenance service will be the same!!! Thanks!! More
Car recalled for emissions problem. I will take my car there as long as it is under warranty. After that, I would probably take it to some place closer to where I live. The replaceme I will take my car there as long as it is under warranty. After that, I would probably take it to some place closer to where I live. The replacement part had to be ordered. When cars are recalled, why doesn't the dealer automatically order the parts ahead of time so customer doesn't have to make a second trip. Steve York and Dan Helmbold were wonderful to work with and are dedicated to making sure the customer's needs are met. More
Great to deal with!!! Fast and responsive to all questions!! Joey made it easy to get the truck I wanted!!!i would definitely refer Joey and Bobjohnsons to all my friends a Fast and responsive to all questions!! Joey made it easy to get the truck I wanted!!!i would definitely refer Joey and Bobjohnsons to all my friends and family!!! ThankYOU More
Infuriating I had a loaner while my car was being worked on I did not damage the loaner I was told the loaner was inspected before I took it in my possession I had a loaner while my car was being worked on I did not damage the loaner I was told the loaner was inspected before I took it in my possession but - this was NOT DONE IN MY PRESENCE so how can I know that it was done fairly or at all!? I turned it in and was told there is $2700 worth o damage to the vehicle UM - I didn’t damage the truck, I can’t SEE any damage. But alarently the tailgate squeaks when opened and now I’m expecte to lay almost three grand to fix it !!! Yeah - won’t be recommending this service center to anyone I know. Quite the opposite. I’ll share this experience with my friends and family and acquaintances to spare them from the ridiculousness I’m going through !!! More