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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,880 Reviews of Bob Johnson Chevrolet
June 19, 2018
Not happy with your business any longer My last experience was better than the many times prior. An oil change and tire rotation used to take less than 30 minutes at bob Johnson. Then Bob J My last experience was better than the many times prior. An oil change and tire rotation used to take less than 30 minutes at bob Johnson. Then Bob Johnson Chevrolet decided to hire a ton of sales reps that are located all over the floor without privacy for the customers and the service team became bombarded with an influx of autos needing service, and unable to handle the volume efficiently. I’ve waited over 3 hours for a basic oil change and tire rotation mutiple times. Your workers are getting the brunt of this as customers are fed up with the wait. When are you going to expand your service department to match your sales force? You can’t possibly remain the top dealer status with upset customers. I’ve been a customer for over 20 years and am on my way out. The old bob Johnson was much nicer ...Something to be said for a smaller business that adds a personal touch versus what’s happening the last several years. So my review is directed at management, not the staff who can only work with what’s there as best they can. More
by Dfiorito
Verified CustomerEmployees Worked With
Dustin was fantastic doing his onstar job. 5 stars for Dustin
June 19, 2018
Great experience I heard a lot of good things about this dealership. Decided to go there to see what they could do for me, and the next day I was driving away in a new I heard a lot of good things about this dealership. Decided to go there to see what they could do for me, and the next day I was driving away in a new lease. Great dealership to work with. More
by jbombard55
Employees Worked With
Anthony Suttera
June 19, 2018
Amazing service Dan was great with the service he provided. He made my first time purchasing a vehicle very smooth, simple and up front. He went above and beyond when Dan was great with the service he provided. He made my first time purchasing a vehicle very smooth, simple and up front. He went above and beyond when it came to communication and making sure I understood everything thoroughly. More
by NONE3
Employees Worked With
John Brest, Dan Hovsepian
June 19, 2018
Great service I got to the service station and thought there would be a very long wait. They got me out faster than anticipated and were very thorough in explainin I got to the service station and thought there would be a very long wait. They got me out faster than anticipated and were very thorough in explaining the work needing to be done. More
by KMESS266
Employees Worked With
Jamalle Cade
June 19, 2018
Was worth the wait Jake helped me out tremendously. He was patient and never rushed me into buying something. He explained everything that was needed. He was a bit side Jake helped me out tremendously. He was patient and never rushed me into buying something. He explained everything that was needed. He was a bit side tracked with other things but I didnt mind. I planned on taking some time there. Although the price wasn't where I wanted it to be totally, it was fair enough. I'll be back! More
by maynardwill
Employees Worked With
Jake Magin
June 19, 2018
Awesome staff! Quick process! I just moved back from Florida and really needed to get into a bigger vehicle and out of my current lease. From the moment I walked in the door until I just moved back from Florida and really needed to get into a bigger vehicle and out of my current lease. From the moment I walked in the door until the moment I left the staff was so helpful. They worked tirelessly to make sure I had the right vehicle, my lease was taken care of and all of my questions were answered. Highly recommend this place. Go see Nick and Brady ! Thanks guys!!!! More
by BriZ22
Employees Worked With
Nick , Brady Schultz, Jeff Hay
June 19, 2018
My first car buying (leasing) experience was a great one! I just got my first car through Bob Johnson a little over a week ago, I leased a new Chevy Cruze Hatchback and absolutely love it, it is the perfect s I just got my first car through Bob Johnson a little over a week ago, I leased a new Chevy Cruze Hatchback and absolutely love it, it is the perfect size and car for me! A huge thank you to Jonathan Hillengas who helped me through the whole process from helping me find the right car and helping me decide how many miles to get, etc. The whole process was super smooth and much less stressful than I thought it would be, thanks to Johnathan and all the help he gave me! Will definetly continue to purchase from Bob Johnson after my lease is up! More
by addiegricius
Employees Worked With
Jonathan Hillengas, George Sarkis
June 19, 2018
Great Mark was very professional and helpful. Randy performed the services on my Corvette. It was returned to me as clean as it was when I dropped her off. Mark was very professional and helpful. Randy performed the services on my Corvette. It was returned to me as clean as it was when I dropped her off. Unlike the last dealer I took her to. Well done guys! More
by C7R004
Employees Worked With
Mark Jenkins
June 19, 2018
Oil change, tire rotation and multi point Although the amount of time waiting for an oil change, tire rotation and multi Point inspection seems a bit excessive, I feel the overall quality of Although the amount of time waiting for an oil change, tire rotation and multi Point inspection seems a bit excessive, I feel the overall quality of the work and explanation of what was done, gives me peace of mind More
by TGARNOLD
Employees Worked With
Dan Helmbold
June 19, 2018
Always a great experience at Bob Johnson We love working with John Lanzatella - amazing service and everything he promises is delivered. I feel we always get the best price and service behind We love working with John Lanzatella - amazing service and everything he promises is delivered. I feel we always get the best price and service behind the sale. More
by chargarther16
Employees Worked With
John Lanzatella, George Sarkis, Jake Casartelli
