
Bob Johnson Chevrolet
Rochester, NY
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2,880 Reviews of Bob Johnson Chevrolet
Pleasant experience Willing to work with you to find the best deal. Very knowledgeable of the workings of the truck explained all the features. Was a pleasure to work wi Willing to work with you to find the best deal. Very knowledgeable of the workings of the truck explained all the features. Was a pleasure to work with. More
Overpaid batterys I paid 205 dollars for new battery because I'm a gm customer and the GM symbol on battery. Had 2 options of batteries but for some reason the only bat I paid 205 dollars for new battery because I'm a gm customer and the GM symbol on battery. Had 2 options of batteries but for some reason the only battery in stock was the most expensive one. Wow what a surprise for a gm long time customer. I have been around batteries for my boat which is Chevy engine 350 v8 and o Lyft owned gm cars. Should have been under warranty but no bad cell which happen in less than 3 year old battery another GM product. 60 dollars and ahold day with techs this is what they found which I told them at 9am. Picked truck up at 5pm 305 dollars later. For a100 -150 dollar battery. And I have extended warranty. Lol thanks More
Satisfied customer Bob Johnson Chevrolet treat customers with respect. I have had major and minor work done on my car and I have always been a satisfied customer. Bob Johnson Chevrolet treat customers with respect. I have had major and minor work done on my car and I have always been a satisfied customer. More
New car service Took the car in for service for a minor issue. I was quickly given a loaner car. They fixed the problem in a day . They were extremely friendly and a Took the car in for service for a minor issue. I was quickly given a loaner car. They fixed the problem in a day . They were extremely friendly and a pleasure to deal with . More
Not satisfied My vehicle was not waxed and shined at time of delivery we waited a very long time to pick our truck up We were told that the under carriage was sp My vehicle was not waxed and shined at time of delivery we waited a very long time to pick our truck up We were told that the under carriage was sprayed Amd it was not Thank you More
Great Service Prompted service. Classic Corvette & found and ordered parts needed. Parts had to be shipped from out of state. Randy did great job with repairs. Got Prompted service. Classic Corvette & found and ordered parts needed. Parts had to be shipped from out of state. Randy did great job with repairs. Got me in for repairs, no appointment. More
Inspection one week prior to coming to get my inspection done I had my oil changed at Bob Johnsons service. They never told me my inspection was 6 months overdu one week prior to coming to get my inspection done I had my oil changed at Bob Johnsons service. They never told me my inspection was 6 months overdue. I was pulled over by the sheriff's department and they advised me. I know it's my responsibility to take care of that but I would have thought that someone in the service department would have caught it. I then brought my vehicle in for the inspection and they said it would take an hour. 2 hours past and no one came to tell me what was going on. I went to the service counter to see what was taking so long and my paperwork was sitting there on the desk waiting to tell me I needed wiper blades to complete my inspection. It was well over two and a half hours I waited. communication is key in customer service. More
Very friendly Staff. Very helpful and knowledgeable. I was in the market for a very short time. Bob Johnson's chevorolet made my experience an enjoyable one. I recommend everyone buy their vehicle there! I was in the market for a very short time. Bob Johnson's chevorolet made my experience an enjoyable one. I recommend everyone buy their vehicle there! More
Everything was fine They have a finance manager that was rude and condescending, however Brian was professional and helpful and I appreciated his help. Rich was rude and They have a finance manager that was rude and condescending, however Brian was professional and helpful and I appreciated his help. Rich was rude and condescending, and if I were dependent on his help, I would have taken my business elsewhere. More
Always above and beyond expectations I have purchased many cars from bob johnsons and it seems every time my expectations are exceeded. Any issues that arise are taken care of right away I have purchased many cars from bob johnsons and it seems every time my expectations are exceeded. Any issues that arise are taken care of right away without and hesitation. I am a loyal customer and will stay that way with one of the biggest reasons being my salesman Len Zaccaglino Who always makes it happen not only for me but my family and friends .... Bill Kinney in managment is the best and always goes that extra step to make it happen and it is very much appreciated... More