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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,880 Reviews of Bob Johnson Chevrolet
August 10, 2018
Good job great contact with us and give the information to explain what to do. We always like go there and do great job. Thanks, John Mac /aulay great contact with us and give the information to explain what to do. We always like go there and do great job. Thanks, John Mac /aulay More
by JJMAC45
Verified CustomerEmployees Worked With
Nicholas Delettera, Dan Helmbold
August 10, 2018
Repair of 2012 Equinox Excessive Oil Consumption Issue I want to thank the Bob Johnson team for the excellent service I received on my 2012 Equinox. In particular what stuck out was the fact that your dea I want to thank the Bob Johnson team for the excellent service I received on my 2012 Equinox. In particular what stuck out was the fact that your dealership and specifically Andy Bisig genuinely wanted to tackle the ongoing oil consumption issue head on and end what has been a very troubling situation with this vehicle. I wanted to let you know that your efforts are really appreciated and that is does make a difference. I can buy a new car of many brands from any dealer but it is the service after the sale that creates loyalty to a brand and dealership. I currently own four GM products, two Impalas, a GrandAm, and the Equinox and between GM recently extending the warrantee for this oil consumption issue and your helping to make it right goes a long way to restore my faith in the brand. I traded in a 2010 Equinox due to the same oil burning issue and was extremely disappointed that a model 2 years newer had the exact same problem. I swore never to buy a GM vehicle again, ever, but as I said you have helped to restore my opinion of Chevrolet. Thank you! More
by T FITZMORRIS
Employees Worked With
Andrew Bisig
August 09, 2018
Very unprofessional. I’ve never had a car buying experience where so many balls were dropped and promises went unmet. I bought a used truck and the dealership wouldn’t eve I’ve never had a car buying experience where so many balls were dropped and promises went unmet. I bought a used truck and the dealership wouldn’t even front $30 to supply an owners manual. The truck is great, but I will never be returning to the dealership again. More
by jvmorreale226
Employees Worked With
John Brest, Tyler Kole
August 09, 2018
Experience was good Anthony is a great salesman, very personable but closing a deal is ridiculously too long. 2 hours?? It's bad when you hear the customers next to you c Anthony is a great salesman, very personable but closing a deal is ridiculously too long. 2 hours?? It's bad when you hear the customers next to you complain on how long it takes & walks out. More
by moot2me
Employees Worked With
Rich Held, George Sarkis, Anthony Suttera
August 09, 2018
Service sucked on so many levels Was told by Anthony that because I was buying my lease, Bob Johnson would do a complete cleaning/detailing. Make it look as if it just came off the lo Was told by Anthony that because I was buying my lease, Bob Johnson would do a complete cleaning/detailing. Make it look as if it just came off the lot. It would take a couple of hours, Anthony said. Scheduled to drop off my car Tuesday (July 24th) morning. Dropped off my car around 10:30am on the 24th. No calls during the day, so I head to the dealership after work, 6pm, to pick up car. Find out car had not been touched. Left the car over night & was it would be done first thing on the 25th. I call around noon on the 25th, to see if my car was ready. Was told over the phone that it was ready & to pick it up anytime after 3:30. Head up to dealer at 4pm. Was told to sit in the waiting room. One hour passes by. Finally see Anthony to have him check on my car. Service manager finally come out, apologies. Go to the car, quickly look around. Had not been washed. I shrug it off. Looks "clean". Smells clean. Leave & go home. Get home, & notice a half assed vacuuming had been done. Back seat seat & floor & trunk area barely touched. Dusting/wiping down was done only on the dashboard & front seat area. Immediately send Anthony pics. I was duped. 2 days & service didn't, for some reason, think my car was worth doing what had been promised. Will never do service there, outside warranty stuff. Will absolutely never refer anyone. Can't remember who my original customer service guy was. 3 guys in from the end More
by moot2me
Employees Worked With
Christopher Codd, Anthony Suttera
August 09, 2018
amaxing love bob Johnson's!!! amazing eveytime and really work hard to give the. best experience possible. I would recommend bob Johnson's to everyone yeah!!! love bob Johnson's!!! amazing eveytime and really work hard to give the. best experience possible. I would recommend bob Johnson's to everyone yeah!!!!!! More
by momkiki0304
Employees Worked With
Andrew Bisig
August 08, 2018
Salesperson great but not sure I received the best deal. Everybody I dealt with was great but not sure I received the best deal. The longest part was waiting for the NERDS which was not their fault. Everybody I dealt with was great but not sure I received the best deal. The longest part was waiting for the NERDS which was not their fault. More
by sleh
Employees Worked With
Andrew Bisig, Benny Cannavino, George Sarkis
August 08, 2018
Air conditioning service My air wasn’t working and they found the problem and it didn’t even cost anything additional to the diagnostic fee. Most deal re would have inflated t My air wasn’t working and they found the problem and it didn’t even cost anything additional to the diagnostic fee. Most deal re would have inflated the service visit. Not Chris Codd’s team. Second to none More
by JSALONE0
Employees Worked With
Christopher Codd
August 08, 2018
Good choice for purchase I went to Bob Johnson on a recommendation. I was a bit hesitant but my sales person was great. No pressure, answered questions, helped in every way I I went to Bob Johnson on a recommendation. I was a bit hesitant but my sales person was great. No pressure, answered questions, helped in every way I asked. I would not hesitate to go back and use Bob Johnson again. More
by JCELVIS1
Employees Worked With
John Brest, Bert Marlatt
August 08, 2018
Best car sales experience Sam Cubbioti made it so simple no haggling best price up front.They did all the work I signed and drove away. NERDs showed me how to use all the elect Sam Cubbioti made it so simple no haggling best price up front.They did all the work I signed and drove away. NERDs showed me how to use all the electronics made it simple More
by Tammy z
Employees Worked With
Sam Cubiotti, George Sarkis
