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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,880 Reviews of Bob Johnson Chevrolet
September 27, 2018
I have never had such a terrible experience here till now! They were supposed to do my routine maintenance and oil change on my car. I scheduled an appt. That still took an hour and 20 min which is ridiculous! They were supposed to do my routine maintenance and oil change on my car. I scheduled an appt. That still took an hour and 20 min which is ridiculous! While sitting in the waiting room it smelled so moldy and there was a constant mold smell blowing at me. When they were done with my car they left it on the side of the building where the rest of the cars that are getting maintenance are parked. I had to set the alarm off to find it. My seat had blue plastic left on it and a tag left hanging from the mirror. They didnt change out my oil change sticker. They didn't switch the tire pressure sensors that they had incorrect from the last visit that I told them to fix. They gave me a paper to sign with what they did at the end. They say they topped off all fluids which included windshield wiper fluid but they didn't. My wind shield wiper fluid was still completely empty so who knows what other fluids they didn't bother to check. Absolutely terrible service! Not related to this I worked with Darwin to get this car. He is also terrible and after selling me the car he never returned my calls or texts regarding it.. like he made the sale and then didn't care. More
by MDERLETH009
Verified CustomerEmployees Worked With
Darwin Morillo
September 27, 2018
Exceeds expectations My husband and I have now leased three vehicles from Bob Johnson's since 2015. We plan to continue leasing from Bob Johnson's in the future. My husband and I have now leased three vehicles from Bob Johnson's since 2015. We plan to continue leasing from Bob Johnson's in the future. More
by MINDYJM39
Employees Worked With
Benny Cannavino, George Sarkis
September 27, 2018
Nice Experience Over all a good buying experience.... very pleased. Nate did a great job and I’m satisfied with all aspects of my purchase from Bob Johnson Over all a good buying experience.... very pleased. Nate did a great job and I’m satisfied with all aspects of my purchase from Bob Johnson More
by maprevite
Employees Worked With
Nate Bosek-Sills
September 27, 2018
ratings of service center The service center is friendly, helpful, and I have always been very satisfied with any service that has had to been done on previous cars. This is o The service center is friendly, helpful, and I have always been very satisfied with any service that has had to been done on previous cars. This is our second lease car from Bob Johnson's but years ago did buy a car and the service all around has and is excellent. I'm so sorry that I do not remember any of the people in service that has taken care of us and we have not had our present car in for service yet. More
by AKOSEL
Employees Worked With
Sean Bittner
September 27, 2018
VERY disappointed poor customer service Service department hung up on me while making an appointment. Put damaged part on new car, had to service again. Service manager doesn't return my ca Service department hung up on me while making an appointment. Put damaged part on new car, had to service again. Service manager doesn't return my calls. More
by theresah.shi
Employees Worked With
George Sarkis, Damon Brown
September 26, 2018
New truck lease My salesman along with new car manager did there very best to get me in the truck I wanted and at the price I wanted. My salesman along with new car manager did there very best to get me in the truck I wanted and at the price I wanted. More
by Simba123
Employees Worked With
George Sarkis, Dylan Love, Hector Padgham
September 26, 2018
Darwin was super Darwin was very good knowledgeable and made us feel comfortable. Your sales professionals are all very friendly Even laughed at my corny jokes Darwin was very good knowledgeable and made us feel comfortable. Your sales professionals are all very friendly Even laughed at my corny jokes Thank You More
by pzimmerm
Employees Worked With
Darwin Morillo
September 26, 2018
Great Experience I had been to other dealers looking for vehicles so I had recent experiences with others to compare. Dan not only was friendly and welcoming, but sha I had been to other dealers looking for vehicles so I had recent experiences with others to compare. Dan not only was friendly and welcoming, but shared information on the dealership as well as expertise on the vehicle itself. He was patient in teaching me how to learn the features I’ve never used. I appreciated his professionalism and support a great deal. More
by jalexander3372
Employees Worked With
Hannah was very nice and helpful!, Dan Hovsepian
September 26, 2018
Unbearable My clutch pedal was not rebounding after being depressed. I purchased an extentended warranty and a claim was filed by Dan for the work. The claim w My clutch pedal was not rebounding after being depressed. I purchased an extentended warranty and a claim was filed by Dan for the work. The claim was originally denied because the company was told that I needed a new clutch. The breakdown reveal that throw out bearing was cause of failure, and should be covered by warranty. Dan persisted along with me to try to get work covered and warranty company paid a partial payment. Dan helped as much as he could, and it took over 3 weeks to try to get the repairs covered. It still cost me approximately $1800 after discounts and warranty payment. More
by pimaercj
Employees Worked With
Dan Helmbold
September 26, 2018
double dip i had work done about two wks ago.i was told that i needed 2 different repairs done. i had 1 done because i didn't have enough money to pay for both.t i had work done about two wks ago.i was told that i needed 2 different repairs done. i had 1 done because i didn't have enough money to pay for both.the problem is i just got a e-mail from the service dept.and on this estimate is a charge for diagnostics $135.00 how can they charge me twice when they all ready did the diagnostic's??????this called a double dip charging twice for the same work More
by SARGE14615
Employees Worked With
Christopher Codd
