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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,880 Reviews of Bob Johnson Chevrolet
December 02, 2018
Awesome! Tony and Dean were such a great salesmen. No hassle or pressure to buy and easy to deal with. We will definitely send our friends their way. Tony and Dean were such a great salesmen. No hassle or pressure to buy and easy to deal with. We will definitely send our friends their way. More
by SWaldo123
Verified CustomerEmployees Worked With
Anthony Suttera
December 02, 2018
Excellent! Staff is fantastic. Quickly answered all my questions and prepped my car for service. Service completed in under an hour. Completely satisfied custome Staff is fantastic. Quickly answered all my questions and prepped my car for service. Service completed in under an hour. Completely satisfied customer here who will definitely be back. More
by jeff.welch
Employees Worked With
Jamalle Cade, Paul Palmgreen
December 02, 2018
Chris was a great help. Very pleased with the service and that Bob Johnson had a rental available while my car was being serviced. Chris made it all possible in a very effice Very pleased with the service and that Bob Johnson had a rental available while my car was being serviced. Chris made it all possible in a very efficent and timely matter. I will definitely return as a customer. Thank you Chris! More
by none3
Employees Worked With
Christopher Codd, Christopher Sherlock
December 02, 2018
Quick and helpful Had a problem with another person accidentally being sold my car. Issue was fixed and the car was delivered to me personally. All in all a good expe Had a problem with another person accidentally being sold my car. Issue was fixed and the car was delivered to me personally. All in all a good experience More
by daniel.islam01
Employees Worked With
John Brest, Nate Bosek-Sills
December 02, 2018
Poor customer service I had called on a Monday to schedule an appointment to get the sensor for my ABS checked and the woman I spoke to said that if I dropped my car off We I had called on a Monday to schedule an appointment to get the sensor for my ABS checked and the woman I spoke to said that if I dropped my car off Wednesday night that I would have an 8:15am appointment on Thursday. When I dropped my car off Wednesday night, it took at least 20 minutes for someone to even see me to take my keys and sign the paperwork. Then on Thursday, I waited for a call to hear what was wrong with the car and what service needed to be done but did not hear anything all day. I called the service agent Dan Helmbold at 4:15 and didn't hear back from him for another two hours. When he called me, he said the car still hadn't even been looked at but that it would be first thing the next day. On Friday, Dan contacted my father as I wasn't available at work to answer his call right away, and explained that the sensor needed to be replaced which was expected. When I went to go and pick up the car around four, it still wasn't even ready. Also when I asked about why this had happened since my car only has 30,000 miles on it and that I was concerned it was a manufacturer defect, he couldn't give me a straight answer as to why it happened. I also explained my frustration with having to have work done on the breaks every 6 months and that it doesn't seem right and he couldn't explain why either. He said he would take care of me because i'll f the inconvenience and ended up giving me $40 off, essentially the cost of the tax. I felt very disrespected and not valued as a customer. I have always brought my car to Bob Johnson for service as many members of my family have and I no longer feel that I should do so as I feel taken advantage of. More
by Taylor Netchke
Employees Worked With
Dan Helmbold
December 02, 2018
Needed to replace 2 tires. I needed to replace two rear tires on my 2017 Trax. The quote BJ gave me was $270, I went down the street and got the same tires for $100 less and th I needed to replace two rear tires on my 2017 Trax. The quote BJ gave me was $270, I went down the street and got the same tires for $100 less and that was before the $20 coupon and I didn't have to wait 1 1/2 hours in your waiting room. More
by Harry
Employees Worked With
Christopher Codd
December 02, 2018
Great Service Lenny and Bill were so helpful and considerate when I came in to look for a new lease. They were honest and made the process enjoyable and easy. Lovin Lenny and Bill were so helpful and considerate when I came in to look for a new lease. They were honest and made the process enjoyable and easy. Loving my new car! More
by Tmr03311
Employees Worked With
Bill Kinney, Lenny Zaccaglino
December 01, 2018
Excellent customer service in the service dept They were very helpful and explained everything needed. In addition, they made sure all warranty and recall work was completed and up to date. Safety They were very helpful and explained everything needed. In addition, they made sure all warranty and recall work was completed and up to date. Safety was a priority. More
by KAREN.EARLEY
Employees Worked With
Andrew Bisig, Dan Helmbold
November 30, 2018
Great Nice knowable people who know the product well. Takes the time to go through the product features and help me how to set it up... Nice knowable people who know the product well. Takes the time to go through the product features and help me how to set it up... More
by Me
Employees Worked With
Nate Bosek-Sills, Gary Bains
November 30, 2018
Pleasant experience with buying a new car There was several colors available to choose from. They also had different packages. Was able to pick up new car in a short time frame. There was several colors available to choose from. They also had different packages. Was able to pick up new car in a short time frame. More
by lauragiovino28
Employees Worked With
John Brest, Dan Hovsepian
