Bob Johnson Chevrolet West - Service Center

Family friendly service I came in for an inspection appointment with my 3 year old son. Cindy the Service Manager was amazing! She quickly took care of our intake so that we I came in for an inspection appointment with my 3 year old son. Cindy the Service Manager was amazing! She quickly took care of our intake so that we we're not waiting inside the garage. The waiting room is clean, with plenty of tables and chairs and a small play room. We we're in and out quickly! Cindy is always amazing but this time was even better. She really made sure that I was in and out quickly since I was waiting this time with my son. More

Repair Work Always a pleasure working with Cindy Ladd. Her customer service and personality are outstanding...main reason why I schedule my repairs there...she i Always a pleasure working with Cindy Ladd. Her customer service and personality are outstanding...main reason why I schedule my repairs there...she is always friendly and honest with what needs to get repaired. More

I had questions. The dealer had answers. I had questions about why my replacement tires were so expensive and the service and parts departments worked together to get me product information s I had questions about why my replacement tires were so expensive and the service and parts departments worked together to get me product information sheets detailing the specifications of the performance tire we installed versus the bargain tire available in the same size to help me understand the price difference. I felt I needed this detail to be an informed consumer and understand why the expensive tires were worth the extra price. More

oil change did not have to wait long for the service to be done in and out in less than 1 hour and the coffee was allways hot did not have to wait long for the service to be done in and out in less than 1 hour and the coffee was allways hot More

NYS Inspection The service staff are very courteous, and friendly. Willing to assist you with all of your needs and also able to recommend other items that you may n The service staff are very courteous, and friendly. Willing to assist you with all of your needs and also able to recommend other items that you may need at you time of inspection. More

Great service I always deal with Larry when I go in for service. He is always nice and helpful. Nice people. Prices are fair and they always get me done in a timel I always deal with Larry when I go in for service. He is always nice and helpful. Nice people. Prices are fair and they always get me done in a timely manner More

This is how you earn brand loyality! From sales to service, this is a first class operation. Everything they do is customer oriented, with the goal to leave you satisfied with your choice From sales to service, this is a first class operation. Everything they do is customer oriented, with the goal to leave you satisfied with your choice of vehicle, sales rep, and service writers. The girls you deal with in the office are the best, setting up appointments are easy, you get text or e-mail reminders. All this lets you end up knowing you picked the right dealership. More

Satellite Radio Issue I called to schedule an appointment to have my satellite radio looked at at 4pm. They said bring it in at 6:15pm. I was out at 7pm. Just awesome... I called to schedule an appointment to have my satellite radio looked at at 4pm. They said bring it in at 6:15pm. I was out at 7pm. Just awesome... More

Somewhat disappointed I didn't like that I may be losing my complementary oil changes because the dealership has changed name. I still have two more complimentary rotation I didn't like that I may be losing my complementary oil changes because the dealership has changed name. I still have two more complimentary rotation and oil changes but was told that they may not honor them. More