Bob Johnson Buick GMC South - Service Center

Great service department I visited twice for this problem. They verified the problem during the first visit and had to order the part and as soon as the part came in I was giv I visited twice for this problem. They verified the problem during the first visit and had to order the part and as soon as the part came in I was given an appointment. I was only there for about an hour. Great job. Thanks to Jeff and the entire staff in the service center. More

service department Made appointment for oil change (First on New/Used car) I purchased from another Dealership.Iwas greeted promptly and Steve Gordan my Service advisor Made appointment for oil change (First on New/Used car) I purchased from another Dealership.Iwas greeted promptly and Steve Gordan my Service advisor got all the info promptly. I waited for the vehicle and said to Steve that my drivers outside mirror didnt seem to defrost very good. (2012 Buick Lacrosse AWD. He had it checked and found it was inopp. Ordered a new glass and had it installed the next day. I'm Impressed with the Service and prrofessionalism. I'm sure to tell my friends about the fine service. More

Very Efficient service department My most recent visit was to get a NYS inspection. I was immediately checked in, offered coffee & donuts and assured that I would be out shortly. I was My most recent visit was to get a NYS inspection. I was immediately checked in, offered coffee & donuts and assured that I would be out shortly. I was out within 30 minutes. More

Awesome! Brought in my 2008 Yukon XL Denali for routine service. As usual, Jeff Dahlin in service was exceptional - friendly, courteous, and professional. He Brought in my 2008 Yukon XL Denali for routine service. As usual, Jeff Dahlin in service was exceptional - friendly, courteous, and professional. He and your mechanics have helped keep my "baby" in excellent condition over the years. I highly recommend your service department to everyone I know! More

Great experience!! Everything from the time I walked in until I picked my vehicle up was very smooth. I would like a big thank you to Mario(Service Desk), the early mor Everything from the time I walked in until I picked my vehicle up was very smooth. I would like a big thank you to Mario(Service Desk), the early morning driver (can't recall his name) and Sam, the afternoon driver for giving me such a wonderful experience. I don't plan on going anywhere else with any car problems or if I am lucky to purchase another car, but Patrick. Thanks for the wash also, I really appreciate that too. And I can only say great things about Crissy and Gerry. Once again, THANK YOU! More

Routine Service After scheduling an appointment for service it was quickly determined during my appointmenti had a oil leak. Jeff promptly alerted me . Scheduled a f After scheduling an appointment for service it was quickly determined during my appointmenti had a oil leak. Jeff promptly alerted me . Scheduled a follow up warranty repair appointment with a free rental car. I had a schedule change and needed to alter my drop off time. They had noissue with accommodating my schedule. Kept me posted on the progress of the repair. More

Great service department My visit was for a PM ( oil change etc.). I was met immediately by Jeff and he asked if I had any other concerns and I told him that the left rear ai My visit was for a PM ( oil change etc.). I was met immediately by Jeff and he asked if I had any other concerns and I told him that the left rear air indicator was showing low pressure but was not low. He said that he would have it checked out. I was in and out little over an hour. Great service department. More

Patrick Pontiac GMC ! Mario is my go-to service guy when I come to Patrick! He remembered my name, came right out to greet me and then completed the initial paper work wh Mario is my go-to service guy when I come to Patrick! He remembered my name, came right out to greet me and then completed the initial paper work which only needed my signature and the "Buick Experience" began! I did some work and read the comics in the newspaper and in less than an hour I was out and on my way. All was well with my car and I can be on my way to Maine! More

Surprise! (The good kind!) I had AAA tow my non-starting 2000 GMC after-hours and chose Patrick for the convenient location and past positive experience. The after-hours key dro I had AAA tow my non-starting 2000 GMC after-hours and chose Patrick for the convenient location and past positive experience. The after-hours key drop box made the process very easy; when I stopped in the next morning to make sure there were no questions, Jeff already had things under control. The excellent courtesy shuttle drivers Wade and Sam took me to and from work while I awaited news from Jeff: the fuel pump was bad, and then when installing the replacement they found that it couldn't properly seal to the rusted fitting on the fuel tank so the tank would need to be replaced too, but it would take 4 days for the part to arrive. I rode the shuttle back to the dealer after work, expecting to just have my ride home pick me up there, but as we pulled in I saw my vehicle out front! I walked in to check on the status with Jeff, who surprised me with the news that it was all set and didn't need a new fuel tank because they were able to use an after-market replacement fitting to get a good seal. This led to some other subsequent problems but fixing them was still cheaper than a new tank. Thanks to Jeff and his team going the "extra mile" to find a better solution, I got to drive away in my vehicle 4 days sooner and at a lower cost than I expected! More

Exceeding Expectations All we can say is WOW!!! These guys told us that they were known for their service when we purchased our new suv from them, but we had no idea how tr All we can say is WOW!!! These guys told us that they were known for their service when we purchased our new suv from them, but we had no idea how true it was until we went in for service. Jeff and Mario went out of their way to make sure our experience was outstanding. Other dealers could learn a lot about service from this team. Keep up the good work, we will be loyal customers with treatment like this. Thanks. AG & Amy More