Back

Bob Johnson Buick GMC South

Henrietta, NY

not yet
rated
405 Reviews
It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.
Contact Dealership

4700 W Henrietta Rd

Henrietta, NY

14467

Directions

Filter Reviews by Keyword

By Type

Showing 405 reviews

December 06, 2010

Having bought several new Jeeps from Patrick, their service staff has done excellent repairs and service on all of them. I started doing business with them about ten years ago because of their excellen More

by Overland1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Dahlin
Dec 07, 2010 -

Bob Johnson Buick GMC South responded

Thank you for the great testimonial! It's inspiring that you drive 180 miles to use us as your Dealer of choice!!!!! And it's really nice that you took the time to write a very thoughtful review. The 4 employess you mention have been with us for a total of about 85 years! I know that they will feel great when I share this with them. You're correct about what Chrysler did to us and other Dealers across the country. I belive they made a big mistake and are paying back every single day. If we can get you to look at the Buick or GMC SUV's, I think you would be pleasantly surprised, there quality and warranties are just incredible. Thanks again for all of your business! Mark Pennella VP

December 02, 2010

I was recently in the market for a new Buick, and had co-worker recommend I go to Patrick. I was really impressed with how great the facility was. The showroom was huge, and they had many models to ch More

by rwnighti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Coleman
Dec 02, 2010 -

Bob Johnson Buick GMC South responded

Thank you for choosing us after shopping our competition. This is exactly what we are training on a daily basis. Better prices, a spectacular buying experience, an 'easy to do business with' atmosphere, and most importantly, a five star service environment 'after the sale'! Buick is on a major growth pattern with all the new products that are being announced. This franchise within just a couple of years from now will be one of the most sought after car lines. The fun has just begun! Thanks again for your business! Mark Pennella VP

December 02, 2010

I have been to the Patrick dealership for Service on all three of my vehicles, and I have found them to be knowledgeable and able to handle any job on either of my domestic vehicles (Jeep & GMC) as well as More

by swann88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jerry (Service) / Tony (Sales)
Dec 02, 2010 -

Bob Johnson Buick GMC South responded

I must say that I'm very grateful for the time you spent on this review! It appears that everyone has done a great job and that's exactly what we train everyday here at the Dealership. Both Jerry and Tony have been with us for several years and are heads of their department and their commitment to excellence is shown everyday to our clients. Thanks again for your words of encouragement! Mark Pennella VP

December 01, 2010

I had a very very good experience with purchasing my new buick lacerne. I believe that I got a great deal and was treated with great care and respect. Matt was the salesman and Dave was the sales manager. T More

by rohalia5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Garlock (manager) and Matt Moreno(salesman)
Dec 02, 2010 -

Bob Johnson Buick GMC South responded

Thank you so much for the review! Dave Garlock is our Buick Salesmanager and is very focused on having each and every customer extremely happy with their buying experience. He has over 20 years in this business and has a true desire to be the best not only in customer satisfaction, but in being the #1 Buick Dealer in NYS. He and his team are well on their way! Thanks again for the business! Mark Pennella VP

December 01, 2010

Patrick has been extremely responsive and helpful in both sales and service. The purchasing process was painless and fair. I continued the relationship with Patrick's service department for regularly schedu More

by kbh59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Larry Altobelli
Dec 01, 2010 -

Bob Johnson Buick GMC South responded

Thank you for the tremendous review! Larry has been with us for over 25 years and is a major asset to our company. He is what we are all about.....caring, smart at their craft, well trained, putting people first, and always willing to 'do the right thing'. We teach this to all employees thruout the entire year, and it looks like it's really paying off with fantastic service! Thanks again!! Mark Pennella VP

November 30, 2010

Dealing with Patrick was a great expriance. I bought a new Acadia in May 2010 and really enjoy the car. I needed some minor service on the car and they were great with that too.Even got me a loner car! I More

by John Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Palm Tony Coleman Al Mottshaw, Jeff Palm
Dec 01, 2010 -

Bob Johnson Buick GMC South responded

Thanks so much for your remarks! It's great to keep hearing that our Sales and Service Centers are doing a fine job. Our attention to the 'little things' really make a difference. Thanks again and please spread the good word. Mark Pennella VP

November 26, 2010

Everyone I have been associated with @ the dealership have been extremely friendly, polite, helpful,& courteous. The prices on everything have been fair & service has been great.The professionalism has More

by Davidj Kurtzsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gary Johnson,Dave Sanza, Rick& Walt in parts, Rick Triest
Nov 26, 2010 -

Bob Johnson Buick GMC South responded

Thank you very much for the review! All the employees you mentioned have several years of experience and it's great to see that all of our training and hard work has paid off. Your comments are inspiring, and I will make sure all of them along with others are commended of their fine actions! Thanks again. Mark Pennella

November 25, 2010

I have to honestly say that I was extremely impressed with Patrick's and their staff. I was looking at having to put more money into my 2003 Mercury Sable and decided to look for something else. I arri More

by mreber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Garlock
Nov 26, 2010 -

Bob Johnson Buick GMC South responded

Thank you very much for the awesome review! Your kind comments about the facility is great to hear, although I'm always more interested in how our employees treat our clients. I'm glad to hear that Dave and his staff impressed you, this is exactly what we train on an ongoing basis. I truly hope you enjoy your new Regal and hopefully you will be able to experience our Service Center for all your maintenance needs. Thanks again! Mark Pennella VP

November 24, 2010

Bottom line we keep coming to Patrick because of Mario! He has always been friendly and takes time to make sure he understands completely what our concerns are with any vehicle. He makes sure things are d More

by lsmith618
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mario Maimone
Nov 24, 2010 -

Bob Johnson Buick GMC South responded

Thank you for the support! Mario has been with us for several years and has a vast knowledge of not only vehicles, but how to treat our clients. He consistently receives letters and testimonials about the awesome experience that he creates. I'm very proud and lucky to have him working for us! His passion to be the best is simply incredible. This has also encouraged other employess to be the best also. Our goal is to stand out above our competition and offer a true 5 star experience. Thanks again for your business! Mark Pennella VP

November 22, 2010

I needed service on my vehicle - which I did not purchase from Patrick - and they quoted me a fair price. They did a great job and the car was ready the same day. I was impressed with their friendliness an More

by rudyjeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mario
Nov 23, 2010 -

Bob Johnson Buick GMC South responded

Thank you for the kind words! I'm glad you thought our pricing was fair and the quality of work was to your satisfaction. This is what we are all about! A high quality service at a very fair price. Although, our employees are the ones that make it happen, without the training and committment, we would be just your average Dealership. When we built this facility 4 years ago, we thought very hard about keeping it spotless, and it's great to hear that you noticed our efforts. I do believe that a well cared for atmosphere results in consumers wanting to do business with us. Thanks again for your review! Mark Pennella VP