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Bob Johnson Buick GMC South

Henrietta, NY

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405 Reviews
It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.
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4700 W Henrietta Rd

Henrietta, NY

14467

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Showing 405 reviews

June 14, 2011

The Sale person , Gary Johnson new his product and the others brands. Went out of his way to be personal and helpfull. When I returned to get keys made, He saw me pull in and escorted me to the parts depa More

by fdfxdl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gary Johnson (Sales) Greg Crawford (Parts)
Jun 15, 2011 -

Bob Johnson Buick GMC South responded

This is exactly what we train our employees to do from sales to service. Greg and Gary have been with us a combined 27 years! It's great to hear from clients like you knowing that our staff is being helpful and knowledgeable! Thanks for the great review! Mark Pennella VP

June 09, 2011

I have gone out of my way for the suburb service I receive from Patrick's , Sales team and service is great. It's a one stop shop, and the quality of the work is 100 percent, I have never had to repea More

by dickmastro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mario, Steve, Jim, Todd, Shannon, Steve Gordon
Jun 09, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the great review! It's very inspiring to hear that our ongoing training efforts are paying off. Also, thanks for coming to our Care Care Seminar last night and hopefully you picked up some ideas that will help during your ownership of the vehicle. I'll pass this review to the employees you mentioned. Thanks again! Mark Pennella VP

June 08, 2011

I was impressed with the after sales service presentation. The dealership is clean and managed by people who genuinely seem to want to make the visit a pleasant experience. Even though I know l More

by Selma1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jerry Johnson
Jun 09, 2011 -

Bob Johnson Buick GMC South responded

Thank you very much for coming to our Car Care Seminar last night. Hopefully you picked up some good ideas that we shared with everyone. Also, I want to thank you for your business! Mark Pennella VP

June 01, 2011

I have never been a "Dealership" customer. My used purchases in the past were from small retail establishments. As far as service is concerned, I've always preferred to either do it myself or de More

by Roberthoffarth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mario Maimone
Jun 01, 2011 -

Bob Johnson Buick GMC South responded

Thank you so much for your kind and very thoughtful words! I will also ensure Mario receives a copy. Mario has been with us for several years and has a tremendous following. Based on your comments, it's easy to understand why. His dedication along with his true and honest desire for happy clients is what sets him apart. We consistantly use him to encourage and train other employess in the Service Center and have received similar comments about them!. Thanks again! Mark Pennella VP

April 28, 2011

I've always had great service in a timely fashion from the service people at Patrick. The guys are all very respectful and courteous. We have purchased all of our cars there. I wouldn't think of going any More

by dlstornelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff, Mario, Steve, Steve Gordon
Apr 28, 2011 -

Bob Johnson Buick GMC South responded

Thanks for the great words of encouragement! We strive for comments like these and are grateful for your continued business. You and your family have been fantastic to work with! Thanks again!!! Mark Pennella VP

April 17, 2011

Hector and Dave were fantastic to work with from start to finish. The sales process was much easier to initiate because of e-mail correspondence. Car care seminar was very helpful too. I would (and have) rec More

by Ray Schey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : 5, Hector Vega
Apr 18, 2011 -

Bob Johnson Buick GMC South responded

Thanks so much for coming to our Car Care Seminar! I'm happy to hear that both Hector, Dave and the group took very good care of you. This is exactly what we are training daily to ALL of our employees. Thanks again for your time and business and enjoy your new car! Mark Pennella VP

April 16, 2011

It was a great seminar At the end of viewing your vehicle to ask questions did not go as well for me. Had to get find someone to answer my questions and was put on hold once I started my question so I walke More

by ptriciaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Apr 18, 2011 -

Bob Johnson Buick GMC South responded

Thanks for the candid review! We had several guests that showed up without reservations that night that originally stated they couldn't make it. With that said, I want to apoligize to you and have spoken with my team about adding 1-2 extra people so we will have the extra staff to handle this in the future. Thanks for your purchase and I'm glad to hear that you eventually got your answers to your questions. If you have any future questions, feel free to call John Tarplee our Service Manager directly. I will be forwarding this on to him. Mark Pennella VP

April 16, 2011

My experience with Patrick has been for over 30 years, when I shop for a car they are the only place I go to because of how well I am treated and not preasured. I take all my service to be done because t More

by levy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mario in service
Apr 18, 2011 -

Bob Johnson Buick GMC South responded

Thank you very much for 30 years of business! I'm so proud of our staff and intend on forwarding this to all of them!! And of course, I want to thank you and your family for your loyal business over the years. Thanks again!!! Mark Pennella VP

April 16, 2011

Your dealership so impressed us that we have bought 2 vehicles in 16 mos. and another two in the 1990's. We have tried to go elsewhere but have been treated badly by pushy salesmen and they lie to youand More

by Lisa317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Gordon, Rick in Parts, Jeff Palm,Shannon Fisch Sales , Steve Gordon, Jeff Palm, Rick Triest
Apr 18, 2011 -

Bob Johnson Buick GMC South responded

Wow....what a great review! All the items you stated in your review are what we train on an ongoing basis. I especially love the fact that you brought your 'Teens' to our seminar. Thanks again Lisa for your business and hopefully to a long relationship with our Dealership. Mark Pennella VP

April 15, 2011

This dealership is exceptionally professional and thorough. The counseling at the time of purchase regarding service, paperwork, warranties, available service contracts, etc. are unique in my experi More

by jdfmail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Marino, J. Wallace
Apr 18, 2011 -

Bob Johnson Buick GMC South responded

Thank you very much for your review. It's always great to hear from our clients and how happy they are. Your attention to detail is at the core of what we train. Thank you for your purchase and hopefully you will be a long time Patrick customer! Mark Pennella VP

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