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Bob Johnson Buick GMC South

Henrietta, NY

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405 Reviews
It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.
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4700 W Henrietta Rd

Henrietta, NY

14467

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Showing 405 reviews

February 10, 2017

Excellent service at Patrick! Came in for an oil change and problem with seat controls. Found I also needed new tires and rear brakes. Jeff Palm was very helpful with lining up all More

by Paula Rowlinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Palm
Feb 10, 2017 -

Bob Johnson Buick GMC South responded

Thank you for your business and kind comments about Jeff. I'll pass this on to him and the team. They love reading these along with the 5 star recognition. He'll truly appreciate it as well. Mark Pennella VP Patrick Buick GMC

February 06, 2017

Fast, easy experience - Love my 2017 Buick Encore I am so happy I gave Patrick Buick GMC a chance. I had to turn in a Nissan lease and was trying to stay within a particular budget. After no luck from More

by Marisa Zeppieri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Brick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Collister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrance Butler
Feb 06, 2017 -

Bob Johnson Buick GMC South responded

Thank you so much for your business and kind comments about Jonathan and our staff. You described exactly what we train so it's great to know that you noticed. I'll forward this on to all of them....they'll truly appreciate & love the 5 star recognition as well. Enjoy the new Encore! Mark Pennella VP Patrick Buick GMC

February 05, 2017

Who is the animal that likes to drag bird, grass, mice. My 2014 Terrain for no reason decided to have a problem starting. Met Jeff Dahlin at the service area and described the problem, just thinking it cou More

by robert-1936
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Dahlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Maimone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Palm, Rick Triest
Feb 06, 2017 -

Bob Johnson Buick GMC South responded

Wow! I'm very pleased to know that you're happy with Jeff and everyone you mentioned. I'll forward this on to all of them. They'll truly appreciate the 5 star recognition as well. Enjoy the rodent free Terrain :) Mark Pennella VP Patrick Buick GMC

Feb 06, 2017 -

robert-1936 responded

Thanks, Good

January 31, 2017

Christopher Crough was great to work with, very courteous. I would highly recommend Chris Crough to anyone who was interested in purchasing a car. He was great to work with & he made the buying experience ver More

by janice
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Brick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Crough
Jan 31, 2017 -

Bob Johnson Buick GMC South responded

Thank you for your business and recognizing Chris with your kind comments. I'll pass this on to him, Dave and the entire team. They'll appreciate it as well. Enjoy the new car and thank you for the 5 star review. Mark Pennella VP Patrick Buick GMC

January 30, 2017

Pressure free salesperson!! So I went into look around at a new GMC terrian. When I walked in I felt like I was in a very upper class Environment. The facility was clean and look More

by Nluciano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Crough
Jan 30, 2017 -

Bob Johnson Buick GMC South responded

Thank you so much for taking the time to describe your experience at our Dealership & with Chris. I'll forward this on to him and management. They'll truly appreciate it. Hopefully we'll earn your business in the near future too. Thank you. Mark Pennella VP Patrick Buick GMC

January 20, 2017

Sold Me! I want to give a big shout out to Patrick & their sales representative Christopher Crough. I recently had to help my 82 year old mother transition in More

by suzanne7757
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Crough
Jan 20, 2017 -

Bob Johnson Buick GMC South responded

Wow! Thank you so much for your wonderful & kind comments about our Dealership and Chris. I'm very pleased to know that your Mom is happy and that we can potentially conduct business with you as well. I'll forward this on to Chris and the entire team. They'll love it as well along with the 5 star recognition. Mark Pennella VP Patrick Buick GMC

January 15, 2017

wonderful Great experience here Chris Crough was wonderful at helping me find the right car for me at a great price too love this place and all involved in my More

by karen123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Crough
Jan 16, 2017 -

Bob Johnson Buick GMC South responded

Thank you so much for your business and kind comments about Chris. It's much appreciated. I'll pass this on to him and the team. Everyone will love the 5 star recognition as well. Thanks again and enjoy the car! . Mark Pennella VP Patrick Buick GMC

January 15, 2017

Completely Satisfied I was treated very professionally and efficiently. Chris paid very good attention to what I needed throughout the process. Everything came together qu More

by CarShopper123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrance Butler, Christopher Crough
Jan 16, 2017 -

Bob Johnson Buick GMC South responded

Thank you for your business and wonderful comments about Chris & our Dealership. I'll forward this on to him and the team. They love reading these along with the 5 star recognition. It's truly appreciated. Enjoy the new car! Mark Pennella VP Patrick Buick GMC

December 25, 2016

GREAT BUYING EXPERINCE I was very impressed with the facility and the employees. Christopher Crough made my buying experience fast & painless. I got the car I wanted and a g More

by ASWEET10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Brick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris McGrath, Terrance Butler, Christopher Crough
Dec 26, 2016 -

Bob Johnson Buick GMC South responded

Thank you so much for your business and kind comments about Chris & our business office. It's truly appreciated. Enjoy the new vehicle and I'll forward this on to the entire team. They love reading these along with the 5 star recognition. Thanks again. Mark Pennella VP Patrick Buick GMC

December 17, 2016

Friendly sales staff!! Chris was very professional and patient with me. I was in looking at multiple vehicles and was asking him a lot of questions on pricing and about diff More

by Buickenvision
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Crough
Dec 19, 2016 -

Bob Johnson Buick GMC South responded

Thank you so much for recognizing Chris on his efforts and performance. I'll pass this on to him and the entire team. Hopefully you'll purchase the vehicle from him as I know you'll love the experience. Thank you. Mark Pennella VP Patrick Buick GMC

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