Bob Jeannotte Buick GMC

This Review needs to be on lineso other can read what can happen buying a used VELICLE from Jeannotte Buick in Plymouth,Mi.After working out the price with the sales person.Plus being told over and over that happen buying a used VELICLE from Jeannotte Buick in Plymouth,Mi.After working out the price with the sales person.Plus being told over and over that this velicle has past General Mortors 1oo point inspection.I wsa feeling very good about buying from a dealer.Before picking up the velicle I called the sales person about the INTAKE GASKET,I had heard that they ten to LEAK on this SUV.He told me it's ben check once,but he would have it looked at again by there best Teck.Fore days after picking it up a friend was looking it over,and thought it looked good.Then he had me lift the hood,took one look and said your INTAKE GASKETS ARE leaking.I called an talk with the owners son,bring it back in an we'll check in to it,sound great.So here we stand Bob Jr,Service manage Dan and there best Teck(no name)plus me.Under the Hood we all go and we all see a wet INTAKE GASKET.At this point I'm told that isn't a LEAK.(But it is WET)Yes.Thats what( GET THIS)GENERL MOTORS CALLS SCEEPING NOT A LEAK.GENERAL MORTORS NEVER REPAIRS SCEEPING.ONLY WHAN YOU SEE WATER THE VELICLE IS IT LEAKING.Now I have spend about 1000.00 to have the SCEEPING fixed.Remenber per GM an Jeanotte it's not LEAKING>>> RUN RUN RUN an get your velicle from a dealer you can trust. P.S.Got a call from General Mortors in Detroit.Mi,letting me know that Jeannotte is wright.SCEEPING IS NOT A LEAK PER GENERAL MORTORS.WATER MUST BE ON THE GROUND UNDER THE VELICLE TO BE CALLED A LEAK...THANKS JEANNOTTE AN GENERAL MORTORS FOR THE SERVICE...........ROBERT..... More

Similar to what a previous customer reported, I also had a vehicle under warranty where the vehicle engine powered down at highway speeds--twice!!! I took this vehicle to Bob Jeannotte to repair the fi a vehicle under warranty where the vehicle engine powered down at highway speeds--twice!!! I took this vehicle to Bob Jeannotte to repair the first time and the throttle valve was replaced. This did not fix the problem, because a month later the same thing happened. Thus, I returned the vehicle to Bob jeannotte to repair. This time because the dealer could not recreate the problem, the SOLE "repair" offered was that the electrical connectors to the vehicle were cleaned. Given the serious nature of the defect, I requested that the traction module be replaced at a minimum. The service manager, Dan, declined to do so, stating that it was limited to performing the remedy prescribed by GM, which is to clean the connections. There is no evidence to demonstrate that merely cleaning the contacts resolves the problem, and given the serious nature of the problem and the fact that its recurrence cannot be predicted, the more reasonable solution is to replace the traction computer module, at a minimum. Again Dan declined. I asked if I could get an estimate to replace the traction computer and suggested that we split the cost difference or in the alternative I get a good trade in value towards buying a new car. Dan not only declined both options, but responded by threatening to charge me rental fees for the courtesy vehicle loaned to me while my car was being serviced if I did not return the rental car by 6pm. Needless to say, I'm certainly disappointed that my vehicle is not operating properly and that the dealer will not reasonably address the issue. I'm also quite taken aback at Dan's rude manner and the complete unwillingness to attempt to meet the customer half way or even a quarter of the way. The vehicle I purchased 2.5 years ago from Jeannotte was higher end [approx 40K] and I expect better service at this level. I can appreciate that this is a tough situation for the dealer to be in in that on one hand you have a dissatisfied customer, but on the other hand there is a very serious issue with the car that the dealer would have to fight with GM to be reimbursed for "unapproved" warranty work. Either GM would be upset or the customer, and in this case, it was easiest and most cost effective for Bob Jeannotte to have an upset customer. More

Ordered new truck. Explained that I will be driving it till the wheels fell off. Had the truck serviced only at dealership. Some thing even anal. Well when the truck finally came out of warrenty. I had to till the wheels fell off. Had the truck serviced only at dealership. Some thing even anal. Well when the truck finally came out of warrenty. I had to replace the window motor/regulator myself. Upon opening up the door panel I noticed that they had broken the door switch unit (this because they had been inside this door under warrenty 4 times). Being mechanically inclined, I replaced the window motor/regulator myself. I then took the door panel to them and asked if they thought that I would never find this. They said they would make it right. The first time they said that they tried to glue my part in but it would not take. So they drilled a hole into my speaker grill metal and attached it with a zip tie. Well that did not work. I then contacted GM customer service. I also found that I could by the part on the internet for $12.00. They informed me that they cannot get the part unless they order a whole new door panel and that they would not do that. After weeks of the delays in getting it fixed they called and asked me to look at a used truck on the lot. The plan was to remove that good part from the used truck and swap the damaged part in my truck. On the day of the swap I placed a quarter into the front right tire tread of the used truck to se if it would be moved. They said they would have the door parts swapped in an hour. At the end of the day ~7 hours after being dropped off I called them. They said that the other part was damaged too. So they glued my part into my door panel of which it can never be removed again. Upset? Sure, but what are you going to do when somebody does their best. Well I went over to the used truck and the quarter was still there in the place where I stuck it. The used truck was parked in the front row next to their sign which would not allow the drivers door to open far enough to even get to the part. They lied through this process till the end. FYI Gm has to keep manufacturing parts for all vehicles they make for 10 years. My rear tail gate was damaged and needed to be replaced so I took the truck into them to have it repaired/replaced. When I got the truck back the tailgate was a different color then the rest of the truck. I asked if they could paint it again. They did but now they painted the area around the tail gate to blend the color. I asked why they could not match the color when the truck was infront of them. They informed me that this is the best anyone can do. I asked why then is my cap on my truck a perfect match in color. My cap was painted 3 states away and they never even seen the truck. Because they give you a satifaction warrenty on insurance repairs, I took the tail gate in again when it stopped working correctly. They did repair it but now the handle trim is sticking out from the tail gate. They left it this way. More

Great dealership, I have bought several cars over the past 10 years and would rate them exceptional. Both in sales and service. past 10 years and would rate them exceptional. Both in sales and service. More

I was sold a brand new car (2007) that became disabled within a matter of 4 days. After sitting in the closest dealership lot, via tow over the weekend, I contacted my sales person to inform her of the p within a matter of 4 days. After sitting in the closest dealership lot, via tow over the weekend, I contacted my sales person to inform her of the problem that I didn't feel safe in the vehicle since the engine continued to shut off in the middle of traffic. I was told the car could not be swapped due to "red tape" issues with GM and the Michigan Secretary of State. Even though I told them time after time that I seriously felt unsafe, they refuse to accept my pleas and told me that there would be title issues with the car even though I am leasing the vehicle. Initially the sales person told me that it was a battery issue and that she has seen it before but that did make sense since I could re start the car, only to shut off again once I make it up the road about a mile. When I arrived at the dealership to discuss this further, they sent out what appeared to be the sales manager, oh at least he tried to act like one. He told me "I'm sorry if Linda said there was a battery issue, if she even said that". So apparently at this point I am a consider a liar or at the very least trying to "spin" something to my benefit. Then, the assumed sales manager said this "Well Mr, we didn't have to pay for your rental car today, you have wheels don't you?" I was shocked to hear this language coming from not only a new car salesman, but the representative of a dealership that I purchased 3 new vehicles from. (did I mention the first vehicle went up in flames?) I feel very disrespected as if I am a "charity case" when I've given that dealership a lot of my money over the years. At the very least I would recommend my worst enemy to by a car from Bob Jeannotte Pontiac. Plymouth, MI More