Bob Jeannotte Buick GMC

Ordered new truck. Explained that I will be driving it till the wheels fell off. Had the truck serviced only at dealership. Some thing even anal. Well when the truck finally came out of warrenty. I had to till the wheels fell off. Had the truck serviced only at dealership. Some thing even anal. Well when the truck finally came out of warrenty. I had to replace the window motor/regulator myself. Upon opening up the door panel I noticed that they had broken the door switch unit (this because they had been inside this door under warrenty 4 times). Being mechanically inclined, I replaced the window motor/regulator myself. I then took the door panel to them and asked if they thought that I would never find this. They said they would make it right. The first time they said that they tried to glue my part in but it would not take. So they drilled a hole into my speaker grill metal and attached it with a zip tie. Well that did not work. I then contacted GM customer service. I also found that I could by the part on the internet for $12.00. They informed me that they cannot get the part unless they order a whole new door panel and that they would not do that. After weeks of the delays in getting it fixed they called and asked me to look at a used truck on the lot. The plan was to remove that good part from the used truck and swap the damaged part in my truck. On the day of the swap I placed a quarter into the front right tire tread of the used truck to se if it would be moved. They said they would have the door parts swapped in an hour. At the end of the day ~7 hours after being dropped off I called them. They said that the other part was damaged too. So they glued my part into my door panel of which it can never be removed again. Upset? Sure, but what are you going to do when somebody does their best. Well I went over to the used truck and the quarter was still there in the place where I stuck it. The used truck was parked in the front row next to their sign which would not allow the drivers door to open far enough to even get to the part. They lied through this process till the end. FYI Gm has to keep manufacturing parts for all vehicles they make for 10 years. My rear tail gate was damaged and needed to be replaced so I took the truck into them to have it repaired/replaced. When I got the truck back the tailgate was a different color then the rest of the truck. I asked if they could paint it again. They did but now they painted the area around the tail gate to blend the color. I asked why they could not match the color when the truck was infront of them. They informed me that this is the best anyone can do. I asked why then is my cap on my truck a perfect match in color. My cap was painted 3 states away and they never even seen the truck. Because they give you a satifaction warrenty on insurance repairs, I took the tail gate in again when it stopped working correctly. They did repair it but now the handle trim is sticking out from the tail gate. They left it this way. More

Great dealership, I have bought several cars over the past 10 years and would rate them exceptional. Both in sales and service. past 10 years and would rate them exceptional. Both in sales and service. More

I was sold a brand new car (2007) that became disabled within a matter of 4 days. After sitting in the closest dealership lot, via tow over the weekend, I contacted my sales person to inform her of the p within a matter of 4 days. After sitting in the closest dealership lot, via tow over the weekend, I contacted my sales person to inform her of the problem that I didn't feel safe in the vehicle since the engine continued to shut off in the middle of traffic. I was told the car could not be swapped due to "red tape" issues with GM and the Michigan Secretary of State. Even though I told them time after time that I seriously felt unsafe, they refuse to accept my pleas and told me that there would be title issues with the car even though I am leasing the vehicle. Initially the sales person told me that it was a battery issue and that she has seen it before but that did make sense since I could re start the car, only to shut off again once I make it up the road about a mile. When I arrived at the dealership to discuss this further, they sent out what appeared to be the sales manager, oh at least he tried to act like one. He told me "I'm sorry if Linda said there was a battery issue, if she even said that". So apparently at this point I am a consider a liar or at the very least trying to "spin" something to my benefit. Then, the assumed sales manager said this "Well Mr, we didn't have to pay for your rental car today, you have wheels don't you?" I was shocked to hear this language coming from not only a new car salesman, but the representative of a dealership that I purchased 3 new vehicles from. (did I mention the first vehicle went up in flames?) I feel very disrespected as if I am a "charity case" when I've given that dealership a lot of my money over the years. At the very least I would recommend my worst enemy to by a car from Bob Jeannotte Pontiac. Plymouth, MI More