Bob Jeannotte Buick GMC

Great dealership, I have bought several cars over the past 10 years and would rate them exceptional. Both in sales and service. past 10 years and would rate them exceptional. Both in sales and service. More

I was sold a brand new car (2007) that became disabled within a matter of 4 days. After sitting in the closest dealership lot, via tow over the weekend, I contacted my sales person to inform her of the p within a matter of 4 days. After sitting in the closest dealership lot, via tow over the weekend, I contacted my sales person to inform her of the problem that I didn't feel safe in the vehicle since the engine continued to shut off in the middle of traffic. I was told the car could not be swapped due to "red tape" issues with GM and the Michigan Secretary of State. Even though I told them time after time that I seriously felt unsafe, they refuse to accept my pleas and told me that there would be title issues with the car even though I am leasing the vehicle. Initially the sales person told me that it was a battery issue and that she has seen it before but that did make sense since I could re start the car, only to shut off again once I make it up the road about a mile. When I arrived at the dealership to discuss this further, they sent out what appeared to be the sales manager, oh at least he tried to act like one. He told me "I'm sorry if Linda said there was a battery issue, if she even said that". So apparently at this point I am a consider a liar or at the very least trying to "spin" something to my benefit. Then, the assumed sales manager said this "Well Mr, we didn't have to pay for your rental car today, you have wheels don't you?" I was shocked to hear this language coming from not only a new car salesman, but the representative of a dealership that I purchased 3 new vehicles from. (did I mention the first vehicle went up in flames?) I feel very disrespected as if I am a "charity case" when I've given that dealership a lot of my money over the years. At the very least I would recommend my worst enemy to by a car from Bob Jeannotte Pontiac. Plymouth, MI More