Bob Jeannotte Buick GMC

I had an oil change service at this dealership. It was not a pleasant one. The ladies at the service department and the casher just lied over and over again without a blink of an eye. At the very start , not a pleasant one. The ladies at the service department and the casher just lied over and over again without a blink of an eye. At the very start , I asked the price of the service and pointed out that they had a promotion ( oil change and tire rotation for $49.99) at the time, the lady at the service department said " the total will be 60 + , they just changed price and have not update the web page ... but we will honor the price , but it is still going to be 60+, because you need to pay tax and fees ". well, after the service done, the final was 69.56. On the receipt , it says labor 28.95, parts 33.45 ,misc 4.86, and tax 2.3. Clearly , they honored 62.4 instead of $49.99. When I asked the casher, she said, the normal price is 70 + .... At the time, I knew it was better to just pay , an argument would make the experience even worse. So, be prepared if you have to use their service ! More

Justin is the best service coordinator out there. He treats my wife with great respect and honesty. treats my wife with great respect and honesty. More

Jeannotte always makes my wife and I happy!! We recommend them to everyone we know!! them to everyone we know!! More

There staff is friendly and knowledgeable. Always a professional and relaxed atmosphere. Ray is a phenomenal salesman with extensive knowledge of the product. Service department is amazing. professional and relaxed atmosphere. Ray is a phenomenal salesman with extensive knowledge of the product. Service department is amazing. More

I really wish I could just review a Salesman and not the whole dealership but as I'm able to name people in a review, and as I had a really awful experience with a salesman at this establishment here is my whole dealership but as I'm able to name people in a review, and as I had a really awful experience with a salesman at this establishment here is my review of my experience. 1 star. One of my sales persons first comments to me was in regards to my age referencing that I'd probably need a cosigner to purchase the vehicle I was interested in. I didn't. His next comment which he outright admitted to was he knew absolutely nothing about the car I was interested, he knew I was coming to view it, maybe do some research? The next then that really bother me was throughout our email communications I often had to ask my questions twice before a actually got my answer, and throughout the whole process he maintained a very dismissive and arrogant attitude towards me, end the end he did not even thank me for my business. And lastly, only after I got the car home did I realize on of my car fobs was not working as it needed a new battery, it's a simple detail, yes, but when you buy a car you'd hope the dealership would pay attention to those little details that make an experience. In hindsight, I probably should have switched salesmen because it does pain me a bit to have him receive the commission he got off my purchase but it would have put me in an uncomfortable position to do so. Overall, I don't recommend this dealership, and had I not loved the car I very much would have walked. More

My recent service appointment was a pleasure. Although it was a routine oil change, the way service personnel explained the details was really exceptional. The wait time was less than anticipated. was a routine oil change, the way service personnel explained the details was really exceptional. The wait time was less than anticipated. More

I’ve been leasing cars with Linda at Bob Jeannotte Buick GMC for almost 10 years. What keeps me coming back are the great deals, professionalism and lack of red tape you run into at other places. Keep up th GMC for almost 10 years. What keeps me coming back are the great deals, professionalism and lack of red tape you run into at other places. Keep up the excellent work! More

TLDR: they don’t understand the cars they sell. Bob, TLDR: they don’t understand the cars they sell. Bob, the owner, the man with the name on the sign had no idea what my car was. I was locked ou TLDR: they don’t understand the cars they sell. Bob, the owner, the man with the name on the sign had no idea what my car was. I was locked out of my 2015 Buick Regal, and Mark, Bob, the whole bunch told me there was a secret button underneath my door handle that I had to pry open.... after explaining to him that isn’t is nowhere to be found on my car, he profoundly told me it was, and then became frustrated and hung up. I was locked out of my car, with the keys in hand due to a faulty lock system in my drivers side door. They then told me to bring the car in even though I was locked out. Upon me breaking into my own I went to the dealership so they could explain to me what they were talking about. When I showed up, they looked at my car and said, “huh, must’ve been painted over.” They don’t understand the cars they sell. On top of it all, they claimed I stole a key fob, and then made the poor minimum wage mechanic pay for my new key fob which was already purchased. Skummy skummy slime owners and management. Why on earth would a business owner making well over 20,000 a week force his minimum wage mechanic to pay out of pocket for a mistake the owner made. That is absolutely slimy predatory behavior. What kind of human runs a business like this? The guys a bum, and no one in service could recognize my issue without “taking apart my door” Look, the ladies on the phone were a joy to speak to, and really helped me out, however the owner claimed I stole and double charged me and an employee for his own error. Pitiful, I would never give my business to such a company again. More

Nice job. Thank you for locating the right truck, and giving me a good price on my trade in. Thanks for helping me get the right accessories. giving me a good price on my trade in. Thanks for helping me get the right accessories. More

I took my 2017 youkon for AC repair after I talked to Justin From service department on the phone couple days ago and he promised he’ll have a loaner car ready for me cause I live about 30 minutes away f Justin From service department on the phone couple days ago and he promised he’ll have a loaner car ready for me cause I live about 30 minutes away from dealer after I got there and he took my info he asked me if I have anyone to pick me up cause the job needs about seven hours then I asked him about the loaner car we talked about over the phone he said I have zero loaners as of now they all gone so I got really mad cause I had left work that day to get my AC working I put my self in the car and left and on my way out I told him I will call GM and make a complaint he didn’t even care after all now I’m driving my lease vehicle with a monthly note with no AC I wouldn’t recommend anyone to go there for service especially if they need to drop off their car . More