Bob Jeannotte Buick GMC
Plymouth, MI
Filter Reviews by Keyword
By Type
Showing 52 reviews
Went for a oil change and tire rotation. But only got oil change. Indifferent to my concerns. Usually service is very good here. Disappointing outcome. Going to have tires rotated elsewhere. But only got oil change. Indifferent to my concerns. Usually service is very good here. Disappointing outcome. Going to have tires rotated elsewhere. More
My 2007 Yukon Denali was in for routine service and it was completed very timely. The only concern I have is that I did not receive a copy of the check points to indicate what items were checked off and was completed very timely. The only concern I have is that I did not receive a copy of the check points to indicate what items were checked off and condition of those items ie: brakes, wheel alignments or any of the other routine inspections, including the tire air systems that I had requested in my initial appointment document. More
This is one of my go to dealerships, they do exactly what they say they are gonna do. The advisors are always respectful and fully explain what’s going on with your vehicle. I’ve taken my car to many dealers they say they are gonna do. The advisors are always respectful and fully explain what’s going on with your vehicle. I’ve taken my car to many dealerships and this one is by far the best. They don’t seem to take short cuts and they have an appropriate waiting area. Would definitely recommend this dealership. More
Chris was amazing to work with. He was very patient and did not push me to buy, but allowed me space and time to make decisions while answering all my questions via phone and email. I would definitely reco did not push me to buy, but allowed me space and time to make decisions while answering all my questions via phone and email. I would definitely recommend him to my family and friends. More
I had an oil change service at this dealership. It was not a pleasant one. The ladies at the service department and the casher just lied over and over again without a blink of an eye. At the very start , not a pleasant one. The ladies at the service department and the casher just lied over and over again without a blink of an eye. At the very start , I asked the price of the service and pointed out that they had a promotion ( oil change and tire rotation for $49.99) at the time, the lady at the service department said " the total will be 60 + , they just changed price and have not update the web page ... but we will honor the price , but it is still going to be 60+, because you need to pay tax and fees ". well, after the service done, the final was 69.56. On the receipt , it says labor 28.95, parts 33.45 ,misc 4.86, and tax 2.3. Clearly , they honored 62.4 instead of $49.99. When I asked the casher, she said, the normal price is 70 + .... At the time, I knew it was better to just pay , an argument would make the experience even worse. So, be prepared if you have to use their service ! More