Bob Jeannotte Buick GMC

Great service! Ray is always helpful and is timely in new car preparations. This is my 3rd car with Ray. Ray is always helpful and is timely in new car preparations. This is my 3rd car with Ray. More

I am a young woman who has been very happy with my multiple vehicle purchases from Bob Jeannotte. I have purchased new and used vehicles over the years for myself and kids. I am always amazed by the p multiple vehicle purchases from Bob Jeannotte. I have purchased new and used vehicles over the years for myself and kids. I am always amazed by the professional, kind courteous staff in the sales and service departments. I have continued to experienced many years of outstanding service from the service department. I have learned over the years that a Jeannotte family member is on site working daily… they truly make you feel like family. I have continued to receive and use their service department for all my vehicles. In my experiences, the service department always explains and provides information so I understand how to make an informed decision. Several years have passed and I continue to only trust my vehicles in the Bob Jeannotte service department. More

I’ve always had great service with Bob Jeannotte. Met Bob during my wait. Very nice man. Still remembers his roots and treats everyone with respect and kindness. Honesty is a plus with a dealership Met Bob during my wait. Very nice man. Still remembers his roots and treats everyone with respect and kindness. Honesty is a plus with a dealership as with everything in life. It’s nice to recognize to honesty and care at Bob Jeannotte. More

Service is the best around. Margaret Smith is great to deal with! I take all my GM vehicles here for service and will continue to do so. Margaret Smith is great to deal with! I take all my GM vehicles here for service and will continue to do so. More

When first entered the garage, had to wait 5 minutes before I was greeted with a service advisor even though I had a scheduled appointment. I dropped my car off for service and the advisor said it would before I was greeted with a service advisor even though I had a scheduled appointment. I dropped my car off for service and the advisor said it would be complete that evening or the next morning at the latest- when I didn't receive any notification in the afternoon of the next day I had to call to get an update. I would've preferred the advisor to notify me via text or some other method that the service was taking longer than expected. When I went to pick up the car, the advisor just directed me to the cashier without providing any information on the service that was performed (wheel balance and alignment). When I asked about the balance of the wheels the advisor didn't seem to know how out of balance the wheels were or what was done. Also, I was charged for a tire rotation despite not requesting that to be completed. Overall, a pretty mediocre experience at this dealership. More

I almost lost $6,000 to this dealer because they mis-diagnosed my vehicle. In March 2023, I had a regular oil change with this dealer and they reported everything looked good. In May, my vehicle' mis-diagnosed my vehicle. In March 2023, I had a regular oil change with this dealer and they reported everything looked good. In May, my vehicle's engine light was on. Sent it to this dealer and they asked for $100 to check the engine. Two weeks later they called back and said the transmission system failed and it would cost me $6,000 to replace it since it was already out of the warranty. Some of my friends told me that a total transmission failure was extremally unlikely for an vehicle with less than 50K miles (6 years old). With just $100, they probably did not inspect my vehicle thoroughly or identify the real cause. I drove the vehicle to another GM dealer to get a second opinion. 3 days later, the second dealer told me that it was the valve that got stuck and they had fixed it. I only paid a total of $160 for everything. Bob Jeannotte Buick GMC was so irresponsible to their customers. They treated me unfairly in this case and barely did any thorough/effective inspection before asking for a huge amount for a transmission replacement. BTW, I had been using Bob Jeannotte Buick GMC since I bought my GMC from them in 2017. For most of my visits, the waiting time was long. They are inefficient in service too IMO. More