Bob Howard Toyota

We appreciate the attention to details and the continual contact with us as our car was being worked on. Their communication skills are excellent. contact with us as our car was being worked on. Their communication skills are excellent. More

Their services are top notch and communication with the service department was awesome. No issues with the repairs and got a service at a reasonable price. service department was awesome. No issues with the repairs and got a service at a reasonable price. More

Thomas Helped me out on picking my New to me 2019 Toyota Tundra SR5, made it quick and easy for me to get in and out with it. Knows so much and will be returning to do all my service visits to Bob howard to Tundra SR5, made it quick and easy for me to get in and out with it. Knows so much and will be returning to do all my service visits to Bob howard toyota. More

Had routine check up on 9000 mi, 2023 4Runner. The service department forgot to put the drain plug in and by the time all of the oil had drained out and check engine light came on, stranded in mi The service department forgot to put the drain plug in and by the time all of the oil had drained out and check engine light came on, stranded in middle of nowhere. Thanks Bob Howard! Don’t know what damage has occurred to vehicle. More

Bob Howard Toyota is an efficient dealership, offering good service, pleasant waiting area, and helpful associates. Having different areas in which to rest, work at a table, watch tv and enjoy refreshment good service, pleasant waiting area, and helpful associates. Having different areas in which to rest, work at a table, watch tv and enjoy refreshments was delightful. More

Curt was excellent in his customer service and status updates. He was welcoming and consistent in his communications regarding service needs. Curt also took time out to update on second car repair time updates. He was welcoming and consistent in his communications regarding service needs. Curt also took time out to update on second car repair timeline. Thank you Curt. More

I appreciate that the staff worked between two of their dealerships to get me the car I needed. dealerships to get me the car I needed. More

The customer service the past two years bringing my vehicle in for oil changes has never been great, but when I purchased and paid cash in full for it in September of 2022, I also purchased the service vehicle in for oil changes has never been great, but when I purchased and paid cash in full for it in September of 2022, I also purchased the service program, so I reluctantly continue to bring the vehicle here for routine service. Honestly, my personal family mechanic and also the Firestone where I take my other older vehicle both have much better customer service. However, yesterday was a new low with Bob Howard. I brought my Rav 4 in for the 20,000 mile service and asked Haley what it entails. Waited for my vehicle in the dealership and found out they were taking it through a car wash with brushes. I was not informed that this was about to be done. It has never been washed at Bob Howard before when I have brought it in for service. I have a 700 dollar professional ceramic coating over the paint. Car washes with brushes damage the vehicle's paint and of all places, a car dealership SHOULD KNOW THIS. I have never one time taken my vehicle through a car wash with brushes. I either hand wash it with Chemical Guys products or run through a touchless wash. Michael, I think that was the little guy's name, told me that his 80,000 dollar vehicle that he personally owns is regularly taken through car washes with brushes. In other words, he did not want to apologize to me and wanted to be argumentative and sarcastic instead. Why would I care what you do with your personal vehicle buddy????? I care about what you just did to MY vehicle!! He also made excuses for Haley and told me about a personal problem she has and said so it's ok that she had poor customer service and didn't inform me about the car wash. Bud, that's not my problem. My problem is you all are always rude and now also sarcastic and have not taken proper care of my vehicle. He also told me about an old man who regularly gets his vehicle serviced there who does not want it washed and so puts a sign on the vehicle to let them know this. Ok, so I will make sure from now on to put a large sign on the outside of the Rav 4 and another one taped to the steering wheel explaining that I do not want my vehicle run through a brush wash. Apparently that is the only way for them to understand. You all really are the worst. Like you actually care though right, lol. Wouldn't recommend you to anyone. More

The service here is excellent! Riley really takes care of you and provides personalized service. She answers all of your questions and anticipates your every need! Riley really takes care of you and provides personalized service. She answers all of your questions and anticipates your every need! More

Everytime I have my vehicles serviced at Bob Howard Toyota is the best service experience I have ever had. Even when it's news you don't want to hear everyone is compassionate and helpful to resolve yo Toyota is the best service experience I have ever had. Even when it's news you don't want to hear everyone is compassionate and helpful to resolve your issue. I have worked in dealerships for 20 years and never been around a better service team. More