Bob Howard Toyota
Oklahoma City, OK
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Everyone we dealt with every step of the way helped us feel like an asset instead of a liability or hassle. They made us feel as though they were looking out for needs. Everyone was friendly and knowled feel like an asset instead of a liability or hassle. They made us feel as though they were looking out for needs. Everyone was friendly and knowledgable. All in all the best car purchasing experience we have had. More
The customer service I received was excellent! The guys are so helpful and patient. They answered every question I had. I am 100% satisfied and pleased with my purchase and the staff! are so helpful and patient. They answered every question I had. I am 100% satisfied and pleased with my purchase and the staff! More
Iwent in for a recall ....actually three on a FJ..... called and told they needed to do a 1000 in repairs and when i said no, not now, they called back in 5 mnutes and said the car was ready but when i g called and told they needed to do a 1000 in repairs and when i said no, not now, they called back in 5 mnutes and said the car was ready but when i got there it was not ready.....it was not cleaned up and after leaving i found parts missing.....worst experience ever with a car dealership ...i was going to buy another Toyota but i think i will return to Bob Moore and see what he is selling.... that is best experience I have had in OKC/Edmond More
What a positive buying experience. Such a different feeling from my previous experience, at a Toyota dealership, closer to home. Jordan in internet sales worked with me and was aggressive on pricing. feeling from my previous experience, at a Toyota dealership, closer to home. Jordan in internet sales worked with me and was aggressive on pricing. We agreed on a price and they had the Prius C I was looking for. Set a time to come and drive it. Walked onto the lot, was greeted and taken to Jordan. We drove the Prius and made the deal. It was such an easy purchase! They honored everything they said they would do. Everyone there was professional, friendly and a joy to do business with. They have been more than accommodating in working with my husband's work schedule on getting papers signed. They have just been a joy to work with and they will have my business for many years to come. I will recommend them to everyone I know.:) Jordan, Dave Goss, Linda, Jordan H. and Deans.....thank you for making my buying experience such a pleasurable event!! More
The experience was a pleasant one. We ended up buying two vehicles, one used and one new. The Sales Rep Eric Butler, Customer Service Shy, and Finance Rep JJ, were great to work with. They had my best intere vehicles, one used and one new. The Sales Rep Eric Butler, Customer Service Shy, and Finance Rep JJ, were great to work with. They had my best interest at heart. - No nonsense They attended my every need to my satisfaction. My purchase was at Bob Howard Hyundai in OKC More
We came to get a 2013 Toyota Camry and was told BH did not have the model we wanted so we were "convinced" to get a Toyota Camry Hybrid because it was similar to the vehicle we wanted. We were under so mu not have the model we wanted so we were "convinced" to get a Toyota Camry Hybrid because it was similar to the vehicle we wanted. We were under so much duress that day and foolishly bought this vehicle without reading more into the contract. When we came home, we realized it was NOT a 2013 but a 2012. The very next day, we went to explain our very "consumer remorse" and asked if we could return the vehicle. Not only were we denied the request but no one even offered us anything to ease our pains of paying such a high price for a 2012 vehicle. It seems like they do their best to get you to sign on the dotted line but after you signed, their hands are washed (while their pockets are full). Their customer service skills are zero at best. More
Joe and his team bent over backwards to make sure we had a pleasurable buying experience. I did not believe they would be able to meet the price-point where I'd be willing to buy, but they did. a pleasurable buying experience. I did not believe they would be able to meet the price-point where I'd be willing to buy, but they did. More
Don Nelson was able to determine the type of automobile that would be best suited for us. He explained it in a manner that we could understand and comprehend. We never felt rushed into making a decision fr that would be best suited for us. He explained it in a manner that we could understand and comprehend. We never felt rushed into making a decision from a number of vehicles. I don't believe we would have made a decision that day had he not been our sales representative. The sales manager met us half way on the contract and Heathe, in finance, closed with us in a very professional manner. We are very pleased with our new VENZA. Ed & Juanita Jezek More
At first I had a bad experience with one of the sales agents, when I returned, I found a different one to help me and from that point on the whole experience was great. Everyone went out of their way to agents, when I returned, I found a different one to help me and from that point on the whole experience was great. Everyone went out of their way to make sure I had the best rate and knew everything I needed to about the car. They even took care of the original sales agent that harassed me. More