Bob Howard Toyota

Efficient Worked with Rachid Kaci to buy a new Highlander. Easy to work with, patient, and great customer service. He fought hard for me on the price on an all Worked with Rachid Kaci to buy a new Highlander. Easy to work with, patient, and great customer service. He fought hard for me on the price on an all cash transaction. More

Not trust worthy Bought a car a year ago and was told the car had minor damage nothing to be alarm. Decided to upgrade at another dealership and was told the car was Bought a car a year ago and was told the car had minor damage nothing to be alarm. Decided to upgrade at another dealership and was told the car was in 2 accidents one with frame damage. Now I am pretty much stuck with this car that I don't feel safe in. I normally do my research but just happen to be out and about looking that day. Wonder how they sleep at night! More

Be careful of what you sign and the total on your contract. These guys will rip you off if you are not careful. There is no law in Oklahoma which says you can b of what you sign and the total on your contract. These guys will rip you off if you are not careful. There is no law in Oklahoma which says you can back out of your contract once you sign either. I signed for a $21,300 car for over $24000 without knowing. More

Bad Experience Drove 17 hours round trip to buy a vehicle here. On the test drive the truck was fine. I got a few hours towards home and noticed vibration in the w Drove 17 hours round trip to buy a vehicle here. On the test drive the truck was fine. I got a few hours towards home and noticed vibration in the wheels. Took it to the dealership when I got home and they informed me the warranty was voided because it had an aftermarket lift on it. I was told by the salesman that it was a factory lift. I was also told by the Bob Howard salesman the tires were in perfect condition before driving to OK. When I arrived, one tire was completely bald on the inside portion. So the truck spent two days at the dealership when I got home. The cambers and suspension needed adjustment along with one new tire ($486 for the tire). I spent another $150 for the dealership to make the adjustments to the cambers and suspension. The vibration continued so I took it to another place. They did a road test on all of the tires and two of the three tires left on the truck tested bad on the road test (another $110). So after being told lies, ignored emails I was stuck with $1800 for three new tires and to get the truck fixed. Glad I drove all that way to give my business to an unprofessional sales team. More

No one knows what they're doing. The car buying experience wasn't too bad and trading in my car wasn't bad either, but they didn't send my car title to the correct address. The title The car buying experience wasn't too bad and trading in my car wasn't bad either, but they didn't send my car title to the correct address. The title was returned to sender and I didn't hear a peep out of them. So over a year later I get pulled over and given a ticket because my tag was expired. These guys didn't call or email to tell me to come pick up the title, they just left me high and dry. So I went to go pick up my title, they said they couldn't find it, but would get me a certified copy just come back in two days. So I do and it's not ready, "come back Monday" they said. So I show up Monday and after getting passed off to the next guy several times a lady comes out and says she couldn't find the certified copy, but now has found my original title. Now I have so many fines racked up that I can't pay and get the title of the car in my name. I'm never buying from these guys again. More

Great place to buy cars!!!! This place was amazing from the salesman to the financial department!!!! Got helped my Rebecca and she was amazing and made sure I got the payments I This place was amazing from the salesman to the financial department!!!! Got helped my Rebecca and she was amazing and made sure I got the payments I wanted for the truck I wanted and before I got there was even looking for other vehicles to suit my needs!!!!!!! The whole staff was amazing great atmosphere made me feel like I was at home!! Thank you so much for my new truck and everything else you did for me!!!! More

STAY AWAY HI EVERYONE, HAD AN APPOINTMENT SCHEDULED FOR VEHICLE SERVICE ON 11/7. BILL F. CALLED ME TO SAY PART IS NOT IN STOCK. REMIND YOU, YOU HAD 1 WEEK TO GE HI EVERYONE, HAD AN APPOINTMENT SCHEDULED FOR VEHICLE SERVICE ON 11/7. BILL F. CALLED ME TO SAY PART IS NOT IN STOCK. REMIND YOU, YOU HAD 1 WEEK TO GET THE PART IN. NOW I CALLED TO GET UPDATE ON THE VEHICLE SAME CRAP THEY TELL YOU. OH PARTS JUST CAME IN AND WILL CALL YOU WHEN READY. SERVICE SUCKS AS I KNOW FOR NOW NOT TO GO BACK. WHEN YOU COME A WEEKEND THEY TELL YOU APPOINTMENT ONLY. WELL, WHY ARE YOU OPENED ON A WEEKEND WHEN NO ONE WANTS TO WORK? THERE WAS ABSOLUTELY NO CARS THERE WHEN I ARRIVED BUT YET I NEED TO MAKE APPOINTMENT. YOU GUYS SUCK ALL OVER AND I HOPE MANAGER RESPONSES TO THIS BECAUSE IT WILL NOT MATTER TO ME. More

Inspected but no report to prove it Bought a car that Chance and Jeff said had just been inspected by their service department and was good to go- 1 week later the check engine light com Bought a car that Chance and Jeff said had just been inspected by their service department and was good to go- 1 week later the check engine light comes on and I ask for a copy of their inspection report to take to my mechanic. After getting the run around for a week, Chance admitted today that there is no inspection report...Seems like this would be SOP- check a car, keep a list....I asked for the name of the General Manager and Chance lied to me and said he couldn't give it out-I called the receptionist and she gave it to me like she was used to saying his name...lie about small things, you gonna lie about anything. More

Made a normally painful experience painless! My wife an I are from Pearl City, Hawaii and were in Oklahoma because our daughter attends college there. We went car shopping to purchase a car for o My wife an I are from Pearl City, Hawaii and were in Oklahoma because our daughter attends college there. We went car shopping to purchase a car for our daughter and were referred to Ernesto Guancia at Bob Howard Toyota. When we met Ernie he was very friendly and come to find out his daughters attended college in Hawaii, we hit it off great. We test drove a couple cars found the one we wanted made a good deal and made that normally painful experience painless! If your looking for a car in the OKC area make Bob Howard Toyota your first choice. Much Aloha!! Tim and Bobbye Pearl City, Hawaii More

Awful customer service Worst car buying experience I've ever had in my 18 years of driving and purchasing vehicles. Picked up a used Nissan Xterra from Bob Howard Toyot Worst car buying experience I've ever had in my 18 years of driving and purchasing vehicles. Picked up a used Nissan Xterra from Bob Howard Toyota on 8/20/15, and almost as soon as my brother and I got it off the lot, the issues began. Driver side power mirror stopped working, 4wd indicator intermittently would go out, etc. The next morning (8/21) I phoned into my salesman to report the issues, and he told me he'd call me with a date to bring it in to have it repaired. 9/9/15 rolls around, still hadn't heard back from them, so I called and was referred to Jeff, their sales manager, and was informed that my salesman had left on a leave of absence so I'd have to go directly through J.C. After talking with him, and explaining what was going on, he set me up to bring it in on 9/15/15 and drop it off. 9/18/15 comes along and it's time to pick up my vehicle, and immediately I notice that it's not completed like I was told; only one issue was fixed. I went back in, talked to J.C. again, and since I had an event I had to attend that weekend, I agreed to bring it back in the following Monday (9/21). Dropped my Xterra off again, and the next day I was informed that they couldn't find any water leaks in the hatch (they "ran a hose all over the vehicle"), the roof rack seals were in good shape (funny, considering one is completely missing), and the 4wd indicator on the dash wasn't supposed to be on unless it was malfunctioning. All of these were far and away false, and wrong. I told J.C. that it definitely had to be leaking somewhere as I had watched the water leak in, and that the indicator indeed was supposed to be on AT ALL TIMES to indicate to the driver whether they were in 2wd, 4wd, or 4wd-Lo. He tells me he's going to forward it to their sister Nissan company since they'll know more about the vehicle than they do, and it would be taken care of. Friday (9/25) I got the call again to come get the vehicle. Once again, one issue fixed (4wd indicator) of the several I had noted...took it to a car wash to wash all the greasy mechanic fingerprints off of it that they had left all over my vehicle, and it began leaking 100 times WORSE than when I had taken it in! And not like little dribbles of water, IT WAS NOW POURING IN THE BACK HATCH!! I immediately took video and pictures while in the wash bay, and called the General Manager first thing the next morning (9/26). After leaving messages for days, my call was finally returned by Buck on 9/29, and was told he would check with service to see what needed to be done to get my vehicle back in and fixed correctly, and then he would call me back. That was back on 9/29/15. It is now 10/15/15 and I have yet to hear back from anybody at Bob Howard Toyota. On 10/1/15 I spoke to the receptionist, and she actually refused to forward my call back to Buck's office because he was "too busy", he was "new", and also they "had been robbed on Monday (9/28)" so he was busy dealing with that. Nobody will take my calls, nor will they return my calls. I still have water pouring in the back hatch of my vehicle every time I wash it. This is a hazard. I even bought the extended warranty, and now I wonder if I can even trust them to work on my vehicle properly in the event it needs warranty work done... More