Bob Howard Toyota

Bad Customer service I have switched to this dealer because I was unhappy with my previous dealer. I have had a real good experience in dealing with them. However, this pa I have switched to this dealer because I was unhappy with my previous dealer. I have had a real good experience in dealing with them. However, this past experience was awful. I made an appointment for 930a on a Saturday. I get there and I am not on the paper with an appointment even though I had my confirmation code that was sent to my email. That was ok, I was just going to leave it for them anyway. I received a call about 2pm telling me they were almost through with my vehicle. I needed to get my 4X4 fluid changed. I thought this was odd because I do not own a 4X4. I went to ask what time they close and the guy was ready to get off the phone and hung up on me. When I went to get my vehicle that afternoon I was told I had a dirty inside air filter. Weird because I changed then not even 5 days earlier. Anyway, I feel like the customer service was not good at all. Very disappointed on how I was treated. On top of that they offer complimentary car washing usually they wash it, on this day they did not. I did not even want to ask why at this point I just wanted to leave. I know the wash was working because a guy behind me had just had his washed. Very upset with how Bob Howard Toyota handled my customer service situation. Will think strongly before I return. More

Excellent customer service George was very polite and he was very personal. I had to leave and when I came back he still knew my name and recognize who I was felt very comfortab George was very polite and he was very personal. I had to leave and when I came back he still knew my name and recognize who I was felt very comfortable Explain service very well. More

Amy, in service department is great! Amy took great care of me. Told me the wait times and actually got me out of there sooner. She was super sweet and helpful. I will come back becaus Amy took great care of me. Told me the wait times and actually got me out of there sooner. She was super sweet and helpful. I will come back because of her. More

Great service Took my Toyota Highlander Hybrid in for a tire rotation and balance. I was in and out in less than hour, with a bonus car wash! My service experience Took my Toyota Highlander Hybrid in for a tire rotation and balance. I was in and out in less than hour, with a bonus car wash! My service experience at Bob Howard Toyota today was exceptional, as always! Thank you Amy Dobbs for taking great care of my Highlander and always providing fast, friendly service with a smile! More

2006 Toyota Siena review Charged $179 for a Computer check engine diagnosis that Pepboys or Autozone would do for free! Then quoted astronomical price for a $250 part and almo Charged $179 for a Computer check engine diagnosis that Pepboys or Autozone would do for free! Then quoted astronomical price for a $250 part and almost $1100 in labor!!! I have been taken my car to this dealership for the last 12 years! NEVER AGAIN! More

Matrix recall repairs and other service actions Easy to make an appointment. Fast, high quality repair service. Give repair issues and pricing in a report to help decide on needed actions. Very frie Easy to make an appointment. Fast, high quality repair service. Give repair issues and pricing in a report to help decide on needed actions. Very friendly people. More

Awesome The service was good and the guy who took care of me was awesome. He always checking on me, making sure I have what I need and giving me some updates The service was good and the guy who took care of me was awesome. He always checking on me, making sure I have what I need and giving me some updates on my car. The only reason why I m not giving a 5-star is because I m there once every 6months More

Outstanding customer service Amy and Mike in the Service Department are outstanding. Helpful, friendly and professional. I trust them. They are willing to help with regular servic Amy and Mike in the Service Department are outstanding. Helpful, friendly and professional. I trust them. They are willing to help with regular service appointments or when there is an unforeseen need such as a damaged tire! More

Exceptionally Excellent Services from Aaron Challis I brought my 2016 Toyota Camry car to Bob Howard Toyota for the 15000 mile maintenance services on 9/4/2017. I was very pleased with the exceptionall I brought my 2016 Toyota Camry car to Bob Howard Toyota for the 15000 mile maintenance services on 9/4/2017. I was very pleased with the exceptionally outstanding customer & consulting services provided by Mr. Aaron Challis. He was very polite, informative, tentative (By making sure that I was comfortable while waiting for my car's service), positively willing to answer any question that I may have regarding my car in a very courteous manner and very easy to understand. I'd hope Bob Howard Toyota would continue to value greatly the excellent employees like Mr. Aaron Challis who truly cares about the Toyota customers and the Toyota Dealer that he represents. He certainly has created a very positive image and impression about Toyota and its dedication to providing cars with high quality and with exceptionally excellent services to its customers. I was recommended by my family to purchase my car at Bob Howard Toyota only, and they definitely pointed me to the right place for my car purchase. I definitely will recommend my family and friends to Bob Howard Toyota for their next car purchases. Sincerely, Chieu Ngo More

ALWAYS excellent top notch customer service. From the minute I arrived for my service appointment, I was treated like a valued customer. Amy greeted me, explained the maintenance work to be done, From the minute I arrived for my service appointment, I was treated like a valued customer. Amy greeted me, explained the maintenance work to be done, offered me omelettes or waffles (are you kidding me?!!? Who does that? The omelette was great!)and was just super nice. Not phony nice, but genuine personable nice, and very professional. Don, who sold me the Tundra two years ago, also greeted me and took some time to visit. Bob Howard Toyota has always treated my wife and I very well. I cannot imagine anyone providing better customer service than Bob Howard Toyota! More