Bob Howard Toyota

Good experience When I shop for another new Toyota, which is all I will ever buy, I will get it here. The staff was very knowledgeable and helpful in the vehicle sele When I shop for another new Toyota, which is all I will ever buy, I will get it here. The staff was very knowledgeable and helpful in the vehicle selection process. More

Great service service guy was super great. he was nice, fast, friendly, and thoughtful. he was thourogh in his explanation of the service done and the schedule of f service guy was super great. he was nice, fast, friendly, and thoughtful. he was thourogh in his explanation of the service done and the schedule of future service timing More

BH reliable service and sales! Always easy to get in for service and the job is done right the first time! I always help myself to donuts, coffee and cookies provided by Bob Howard Always easy to get in for service and the job is done right the first time! I always help myself to donuts, coffee and cookies provided by Bob Howard! The courtesy car wash is always.always a nice gesture! More

Excellent Service The service was performed on my vehicle in a timely manner and was delivered to me when promised. The advisor was courteous and explained what was don The service was performed on my vehicle in a timely manner and was delivered to me when promised. The advisor was courteous and explained what was done to my vehicle and got me checked out quickly. More

Toyota care 15,000 maintenance Professional, timely and courteous experience. We were in a rush and they accommodated our schedule. We will definitely come back for future maintena Professional, timely and courteous experience. We were in a rush and they accommodated our schedule. We will definitely come back for future maintenance. Also, thanks for the car wash. More

A very professional and courteous dealership I found the professional conduct of this dealership to be on point. Everyone I encountered, had a smile on there face and a willingness to be helpful I found the professional conduct of this dealership to be on point. Everyone I encountered, had a smile on there face and a willingness to be helpful. This attitude was refreshing in a world of rushing around and chaos. Hats Off to your team! More

very god experience Tony (the salesman) was very knowledgeable answered all questions and was pleasant to deal with. Grant (sales manager) did an amazing job working wit Tony (the salesman) was very knowledgeable answered all questions and was pleasant to deal with. Grant (sales manager) did an amazing job working within the parameters that we had set and really went above and beyond for my family on that day. Very much appreciate the efforts of both of these men. More

good people and service went in for a routine maintenance check. Staff was friendly, car received maintenance. In and out in 1 hour. I watched TV while waiting. They also was went in for a routine maintenance check. Staff was friendly, car received maintenance. In and out in 1 hour. I watched TV while waiting. They also washed my car. More

Selling lemons and bad warranties I recently bought a used 2009 Volkswagen Routan from bob howard used car lot on 11/10/2017 for my family and I for veterans day. I bought the warranty I recently bought a used 2009 Volkswagen Routan from bob howard used car lot on 11/10/2017 for my family and I for veterans day. I bought the warranty with the vehicle (an additional $2500) to ensure that my family and I would be protected if issues did arise. The following day, (11/11/2017) we drove the van from Oklahoma City, to Fort Smith, Arkansas. On the way back the check engine light came on. I didn't know what the issue was so I brought it back to the used car lot on 11/15/2017 where I was told that transmission code was on and needed to be looked at. They also told me that because I had just bought the car, the warranty would not be in effect. They said that the warranty takes 30 days to kick in. I was instructed to take the van to AMMCO transmission shop because Bob Howard has an account there and we would see about getting it looked at to resolve the issue. A week later I received a call from AMMCO transmissions stating that they would need to take the transmission apart to diagnose it. Another week went by and I received a call back from AAMCO stating that something in the transmission was failing and it would cost at least $2500 to repair. Bob Howard's Sales manager, Doug, stated that they would take care of $2500 of it and we would have to cover anything additionally. After receiving yet another call from AAMCO, they informed me that the total estimated cost would be $4200, which would leave us $1700 in repairs. $1700 in repairs and the vehicle had been driven less than 500 miles. We were a little upset, seeing how we had had the vehicle for a day before the check engine light came on. We went back to Bob Howard to speak to Doug who basically told us there was nothing that he could do for us and that they were doing us a favor by covering $2500- and reinstated that all warranties take at least 30 days to take affect. I called my warranty and found out that it was active and they would investigate the issue. Today 12/04/2017 after work I got a call from the warranty company whom told me that the issue was preexisting and that Bob Howard Toyota used car lot had sold me a Van that had a Critical failure and I need to get with Bob Howard Toyota about resolving this issue. As a disabled army veteran who purchased a van for Veterans day to help serve his family, I was hoping to get the issue fixed but its been a month and still dont have the vehicle. one star for me for lack of integrity, and customer service. More

Friendly staff Friendly and nice staff. Service was quick. Had friendly uber ride to & from location. Would go back again. Great donuts. Quiet place and very open Friendly and nice staff. Service was quick. Had friendly uber ride to & from location. Would go back again. Great donuts. Quiet place and very open More