Bob Howard Toyota
Oklahoma City, OK
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Service is what brings buyers back. When I schedule an appointment, I expect to get in relatively quickly. Appointments should be scheduled so waiting clients don’t wait for hours - not When I schedule an appointment, I expect to get in relatively quickly. Appointments should be scheduled so waiting clients don’t wait for hours - not so the people checking you in stay busy. Basic service (check fluids and rotate tires) should not take nearly three hours. More
I dropped my car off for a 20,000 mile service and a computer update at 8:45am. I received zero communication from the advisor or other service department member. I had to contact them myself only to be computer update at 8:45am. I received zero communication from the advisor or other service department member. I had to contact them myself only to be told that my advisor had left for the day and my vehicle wasn’t assigned to anyone. My car wasn’t ready until 5:30pm and even then we had to go up to the dealership to see if it was ready. We were given the run around for 45 minutes on who had responsibility of the vehicle. We also were not given a receipt so we do not actually know how the inspection went or what was done on the vehicle. We will be using another Toyota service department from now on. More
Bob Howard Toyota always takes care of all our car needs on time and no surprises. I have always left satisfied and happy with the work performed and never had any issues that has caused me to come back. I on time and no surprises. I have always left satisfied and happy with the work performed and never had any issues that has caused me to come back. I would highly recommend Bob Howard Toyota. More
It was a good experience. I had not given it much thought until now. Everyone I made contact with helped complete the process of returning my vehicle fixed. I had not given it much thought until now. Everyone I made contact with helped complete the process of returning my vehicle fixed. More
The service was excellent. She did what I asked for and offered me a free car wash. The waiting time is about an hour and 30 minutes for oil change and tire rotation. Great ref She did what I asked for and offered me a free car wash. The waiting time is about an hour and 30 minutes for oil change and tire rotation. Great refreshments with hot drinks and donuts. More