Bob Howard Toyota

TOTALLY UNACCEPTABLE: After having our Prius serviced at Bob Howard, it seemed to have new problems that were not present before the service. There is a new and consistent noise now coming from the front of Bob Howard, it seemed to have new problems that were not present before the service. There is a new and consistent noise now coming from the front of the car. However, that isn't what was truly unacceptable about this experience. What really sealed the deal happened when we brought it back to fix the newly created issues. After they had the car for 4 days and I had 4 different phone calls to try to move the process along, they informed me that they had no record of the original service being done by them. They also suggested that they could address the problem for an additional $1,100. I was beside myself that the previous 3 phone calls with the same tech apparently were had without him knowing anything about the situation (although he was the tech who took the car when we brought it back and all of this was explained to him). I literally had to ask him "what have we been discussing on all of these calls?" He said he would go figure out what was going on and call me back. (Again, this was day 4!) To add insult to incompetence, he never called back. By lunchtime the next day, I called the dealership myself. The level to which this was unacceptable was mind boggling to me. Michael happened to be the unfortunate person who answered the phone and inherited this mess the Bob Howard service department had created. He said he would look into it and call me back. He called back to tell me the car was ready to be picked up. The service tech from the day before informed him that they found the problem and that I declined service. By this point, I was well past mad. He also checked the computer and said there was no record of the car being serviced there the week before. After a few more phone calls, Michael did find the records of the previous week's expensive service and he said he would talk to his manager and get it all resolved. I heard from him at the end of the day, at which point he told me they found nothing new wrong with the car. Wow! Long story short, they serviced the car, returned it making a new noise from the engine area, we brought it back to them to figure out what went wrong, they had the car for an additional 5 full days, they lost records of when it had been worked on by them the previous week, they confused the situation several times, they didn't follow-up when they said they would, and then they called to say they didn't hear the new noise. We purchased this car from Bob Howard and have used them for service on multiple occasions since. However, based on these two dealings, neither the Prius nor our other Toyota will be going back to them for service ever again. This whole experience felt like they don't have things together at all in service. Now the car likely still needs to be serviced to fix whatever issues appeared after being serviced at Bob Howard. I think the safe bet may be to go to another Toyota dealer for that service. I wish these two experiences hadn't been so disappointing. It was all just a 5 day and 8 phone call waste of time that leaves me annoyed and frustrated, plus I still need to try figuring out what the new noise is. Like I said, totally unacceptable. More

I took my Lexus for an oil change, when I came back from the dealer I noticed there was oil dripping from the engine. I called them back and I was told to take the Lexus back to the dealership. After chang the dealer I noticed there was oil dripping from the engine. I called them back and I was told to take the Lexus back to the dealership. After changing the filter all the residual oil left wasn't cleaned at all, causing several issues 1. My garage floor now has oil on it that I have to clean, I have to call my job because I will be late, I have to call the babysitter early and pay extra, I have to expend another hour or my time going back and forward to the dealer, oil was spread all over the underneath of my Lexus, and the list goes on and on. One of the policies of this dealership is "to do it right the first time", I wonder if the employees ever read it. Very disappointing service just because someone is not doing his/her job the way they should. More

I have been coming here for service on my trucks for the past 2 years. I think I might have to look elsewhere. I was in this past week for an issue with my headlights. I was met by Michael for the check in past 2 years. I think I might have to look elsewhere. I was in this past week for an issue with my headlights. I was met by Michael for the check in. Firstly before I get to the main issue Michael DID NOT have his mask on. Not like he had it and it was just hanging over his chin or under his nose but he literally was not wearing one. I found this to be an issue 1 because they do enforce wearing masks as a business (which I applaud) 2 every other service person that I saw had a mask on and 3 the check in was inside the drive in area and the doors were closed so it wasn't even outside where sometimes masks aren't needed. After a service tech came, Michael told me they could fix the issue for be $75. I told Michael "ok yes I'd like to take care of that. Do you all have time today?" and Michael told me "Sure we can but let me double check the price quote I gave ya". So far I don't have any problems at all. Michael came to the lobby area about 5 min later where I was sitting and told me "Well the guys said they could do it for $100." to which my reply was "Ehh I might try to do it at home then. I understand you have to take the grill off and such". Michael then told me he would do it for $75 and he would cover the $25 with the sevice techs. I told him that's great lets do it. About 30 min later Michael came back to me and told me I needed an alignment and asked did I want to get it done today. I told him "I was actually in for an oil change and asked a knocking noise 2 weeks ago and you guys told my steering rod was worn out and it was going to be $1000 to fix. So im going to wait to get the alignment after the steering rod is done." He told me ok thats fine sir. Still no problems so far. I checked in at 9am. I expected it to be an hour or so but I finally noticed that it was 1215pm! And I had to be at work soon so I started to wonder what was taking so long. Then Michael came out and I said "Oh my your still here! I am so sorry let me go get your stuff together". I asked him how long has my truck done and he said a little over an hour! Then he promptly gave the amount I needed to pay. I was completely upset but didn't have many words for him. He then apologized and said the guys didn't give him the ticket on time. This was a complete customer service fail. It seemed Michael could not handle multitasking that day and forgot about me! In turn I sat there for over 3 hours and was late to work. Then he tried to partly blame his service person for not giving him the ticket. I have a lot of service work coming up with my truck about to reach 100k miles and I think I might be calling some other places instead of coming to Bob Howard like I have been. More

Bob Howard Toyota located in N OKC I would first like Bob Howard Toyota located in N OKC I would first like to say how absolutely disrespected My husband and I feel after leaving the dealership this e Bob Howard Toyota located in N OKC I would first like to say how absolutely disrespected My husband and I feel after leaving the dealership this evening. We have been into the dealership Friday looking for a used vehicle. Wasn’t able to find what we wanted so we left. Later that night we looked online and found a car that we didn’t see previously. We called Saturday and was told that car was still on the lot at the listed online price. A certified preowned 2020 Toyota Camry for $18,500. We came In and was met by an employee who got us going in a test drive super quick even though he was very busy. We loved the car and went back to do paperwork. We were eventually handed a paper from Chris(sales manager)with the number break down. On the paper the car was priced $22,900 before all the fees. We then corrected him on the $18,500 price and he said “let me go check”. Came back with a paper that had the car price at the $18,500 and that the car was discounted nearly $4,000. We continued to look closer because we feel now we were being scammed And saw a extra $1,500 fee that we were not told about previously so we asked about that and he left the room then came back in a rage and began yelling at us that the fee is a state fee that varies by car and isn’t added in the listing price and since it varies it cannot be shown online. So we asked why we had to pay a certification fee on a car already certified when the guys that we talked to on the phone said all we had to pay was the paint fee, doc fee, then a listing fee so the online price will show the price with the fees which was at $19,099. We showed Chris the online listing and told us to look at the fine print at the bottom Of the site and it would say this fee that needed to be paid. So we did and it said nothing and when we told him it didn’t state anything about the fee he continued to yell saying that we just don’t understand and the people we talked to know nothing because they are new people and what they told us was false information and informed us that one was about to lose his job because he doesn’t know anything and can’t put anything into the computer properly. That if this fee was removed it would be “discrimination” and put the Entire company at a bigger risk with bigger issues. He also stated that he would show us other customers documents to prove that “everyone pays this fee”. I would think it’s against company policies but also pretty sure that is a legal lawsuit waiting to happen if your employees are showing other customers confidential/identification information. There was much more smaller things but I am just shocked with how a sales assistant manager would, not only talk down on his own team, but yell at customers while standing in a doorway. While we are just trying to understand and calmly asking questions. We were never even given an apology from Chris about his actions. Everyone else was absolutely great but Chris should not be a sales manager if he treats customers like that and leave them feeling like they were being scammed out of money go just make him some extra money. Absolutely disappointed in the service at this Toyota dealership, and even more baffled that we were getting yelled at for spending over $18,000. To say the least, this experience was nothing short of the worst experience that any customer could have gone through, and this why car salesman get such a bad reputation. Chris, we are disappointed in your behavior, and as a manager who represents the Toyota company, I hope they handle this situation accordingly. Everyone needs to go check their paperwork to make sure they were not charged any extra fees. More

Work done on our vehicles has seemingly gone fine, being placed on hold over 20 min every time you call into service gets old..very. placed on hold over 20 min every time you call into service gets old..very. More

So I’ve bought new vehicles from Bob Howard since 2005, and currently own 4 of them. I went online this morning to find a new Tundra. I left a message on line and a salesman called me back. I asked about a and currently own 4 of them. I went online this morning to find a new Tundra. I left a message on line and a salesman called me back. I asked about a certain stock number and wanted his best OTD price all included. He texted me the price and asked if we had the deal. I told him yes and that I was on my way. I told him that I live an hour and a half away from the dealer. When I arrived at the dealer we went in to sign the paperwork, five minutes after I sat down the salesman said “I’m sorry, my manager made a mistake. That stock # is $4000 more than we quoted you! Well, that’s the last time I’ll darken the doors of Bob Howard!!! More

I have always serviced my Toyota’s at Bob Howard Toyota! Royce has always taken great care of me and my cars. I would highly recommend this dealership and Royce if you want great service! Royce has always taken great care of me and my cars. I would highly recommend this dealership and Royce if you want great service! More

Traveling through and was able to get in for service early the next day. The error codes were checked and reset Thanks for great service early the next day. The error codes were checked and reset Thanks for great service More

Great reliable professional service Michael Hall is one of the best Service Advisors. He is very knowledgeable of the services and will work with the experienced technicians to complete Michael Hall is one of the best Service Advisors. He is very knowledgeable of the services and will work with the experienced technicians to complete your repairs. I always get my Tundra serviced here and leave with a clean vehicle from their car wash. More

I have had my Prius serviced at Bob Howard Toyota several times. The maintenance and repairs have gone well, and the service is always courteous. times. The maintenance and repairs have gone well, and the service is always courteous. More