Bob Howard Toyota

Bob Howard Toyota has exceptional service. They were very quick and easy with the multi point inspection and tire rotation. They were very quick and easy with the multi point inspection and tire rotation. More

Everything from initial contact for an appointment thru completion of repairs was 1st class. Curtis was particularly friendly, knowledgeable and helpful. Waiting area is very nice. Thank you!!! completion of repairs was 1st class. Curtis was particularly friendly, knowledgeable and helpful. Waiting area is very nice. Thank you!!! More

Great service, timely repairs, and another great experience. Look to do continued maintenance and repairs! Thank you John experience. Look to do continued maintenance and repairs! Thank you John More

Service advisor and others were courteous, helpful and capable. My car was ready when promised and I was charged what was estimated. Excellent service overall! capable. My car was ready when promised and I was charged what was estimated. Excellent service overall! More

I take my vehicles to Bob Howard Toyota Service with peace of mind, and I am very satisfied with this service. From the front desk to the service department, all the staff does their job well and with q peace of mind, and I am very satisfied with this service. From the front desk to the service department, all the staff does their job well and with quality, showing dedicated effort. Additionally, their problem-solving skills are strong, and they care about customer satisfaction. John Munns is truly a fantastic service advisor and does an excellent job. More

Incredibly helpful staff, made the buying process fast and easy. All employees I interacted with were amazing. and easy. All employees I interacted with were amazing. More

My worst car repair service ever! My first issue involved receiving an approval request from Bob Howard Toyota for 3 additional services marked as “needs immediate attention”. I ca My first issue involved receiving an approval request from Bob Howard Toyota for 3 additional services marked as “needs immediate attention”. I called to authorize all 3 services. My service advisor approved them after I authorized them. My spark plug replacement service was listed in the out-the-door quote (including shop charges and tax) for $267.47 and the total job was $802.50 for all service work. I did not notice until I got home, but the spark plug service was increased to $399.95, an increase of $132.48 before additional sales tax was added. I was not informed that the bill had increased nor why it increased. This is very deceptive and I know in California this is illegal but I am not sure about Oklahoma law. It is unethical at the very least if not illegal in Oklahoma. My second issue involved me attempting to use a Bob Howard Toyota coupon for a brake special for $119.95. Since I was having both front ($199.96) and rear ($196.46) brakes serviced I was glad to have found a coupon. When I mentioned on the phone that I had a coupon, the advisor hesitated and then said he wasn’t sure I could use the coupon because I had the rotors resurfaced. I saw the fine print on the coupon that said “Resurfacing or replacement of rotors is extra”. I understood “extra”. When I got to the cashier’s office to pay, I asked the cashier if the brake special discount was included. She said it was not and called the advisor. He explained to me that their cost is the exact same amount of the coupon, $119.95 (doubtful). Add the rotor resurfacing charge of $80 and the coupon is voided. I cannot find any evidence on my bill that resurfacing costs $80 so evidently, I have to take the advisor’s word for it (call me skeptical). This practice is incredibly deceptive. Upon my initial arrival to drop off the car they also kept me waiting for nearly a half an hour outside to enter their service bay. They had two cars inside blocking admission to the service bay and no one was moving them. They ignore their customers! I will never go to Bob Howard Toyota again. They are deceptive and dishonest. It is worthwhile to go elsewhere no matter how far away. This is the first negative review I have ever done. More

All I got from them was a "form letter" with a link to apply for financing, etc. I asked a simple question (is the vehicle still available) but it was never answered. I bought elsewhere. apply for financing, etc. I asked a simple question (is the vehicle still available) but it was never answered. I bought elsewhere. More

We had a very bad experience with this place for the car we bought. I got an email with the purchase price that included the sales tax/registration fee. I proposed a lower price and the sales agent agreed a we bought. I got an email with the purchase price that included the sales tax/registration fee. I proposed a lower price and the sales agent agreed and emailed an updated price per our discussion. We drove 3 hours to that place and while finalizing the paperwork around 8:00pm, we noticed the sales tax was NOT part of the final price and when I asked about the agreement and showed the emails, the sales manager insisted on excluding the taxes. This was a big disappointment after the agreement and the 3-hours driving to that place. Also we got assurance that the car would be cleaned but it had lot of dirts in log lot places after we purchased it. This is on top of the title that we haven’t received for more than 2 months now and I was told it’ll take another 30-45 days!! So in summary, we experienced 3 problems: 1. Agreement wasn’t honored 2. Car wasn’t ready for driving away after the purchase 3. Title not received for 2 months and may take another 2 months although the sales manager confirmed at the time of the purchase that we’d be receiving it within 2-2.5 weeks It’s very disappointing for such a place carrying the Toyota name!! More

When is going to be my product cancelation will be done? I filled up the form on December 4th,2021, and I have been waiting more than 3 three months. I got a confirmation email on December 4th, 2021. REF I filled up the form on December 4th,2021, and I have been waiting more than 3 three months. I got a confirmation email on December 4th, 2021. REFERENCE NUMBER: 3PTNH1VC88 The finance department is giving terrible service. More