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Bob Howard Toyota

Oklahoma City, OK

4.4
527 Reviews

12929 North Kelley Ave

Oklahoma City, OK

73131

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Showing 527 reviews

October 25, 2023

Today I had a representative named Curt Scheiner who was the perfect employee! He was the best liaison of any car attendant I’ve ever had! He was communicative, prompt, and car was finished when he said it More

by S. Peck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Schreiner
Nov 04, 2023 -

Bob Howard Toyota responded

It's fantastic to hear that Curt provided you with an exceptional service experience and was the best liaison of any car attendant you've ever had. Effective communication, punctuality, and keeping to the promised timeline are essential elements of a positive service experience. Enjoy your well-serviced car!

October 23, 2023

I was greeted promptly at service lane. Asked tje reason of my visit. I did have an appointment but still my car was serviced and pulled in right away. More

by fpena1800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey
Oct 25, 2023 -

Bob Howard Toyota responded

It's great to hear that you were promptly greeted at the service lane and that your car was serviced and pulled in right away, even though you had an appointment. Efficient and attentive service like this is highly valued. Your positive experience is appreciated!

October 23, 2023

All the employees that I’ve come in contact with are very friendly and polite. Service people are very knowledgeable and helpful More

by terrijohnson1314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The twins in service
Oct 25, 2023 -

Bob Howard Toyota responded

It's wonderful to hear that the employees you've interacted with have been friendly and polite. Additionally, knowing that the service team is knowledgeable and helpful is a testament to their commitment to providing a great customer experience. Your positive experience is much appreciated!

October 22, 2023

Rudy was courteous and knowledgeable. We enjoyed getting to know him. I appreciate him taking the time to add the Toyota app for the computer. More

by rod.scannell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudy
Oct 24, 2023 -

Bob Howard Toyota responded

It's wonderful to hear that Rudy was courteous and knowledgeable during your interaction with him. Building a good rapport with customers can make the service experience more enjoyable. Additionally, it's great that he took the time to add the Toyota app to your computer, providing extra convenience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 18, 2023

Actual service was fine. No longer vacuum your vehicle? Got a text addressed by name to my wife… really not sure how that happens when I checked in and the vehicle is in my More

by gzthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot recall her name
Oct 21, 2023 -

Bob Howard Toyota responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 405-936-8601. I look forward to speaking with you. Aaron London General Manager 405-936-8601 alondon@BobHowardAuto.com

October 18, 2023

My salesman Zack was very knowledgeable of the vehicle… explained everything in detail of the car… Help me with the choice of vehicle, the Highlander… The finance manager, Mark, very sharp on his knowledge More

by randysgolf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack, Mark
Oct 20, 2023 -

Bob Howard Toyota responded

It's wonderful to hear about your positive experience with Zack and Mark at Bob Howard Toyota. Knowledgeable and helpful sales and finance professionals can make the car-buying process so much more enjoyable. It's great that they took the time to explain everything in detail and assist you in choosing the right vehicle. Your feedback highlights the importance of good customer service, and it's clear that our team went above and beyond to make you feel comfortable and valued as a customer. A rating of 20 on a scale of 1 to 10 speaks volumes about your satisfaction. Thank you for sharing your experience, and enjoy your new Highlander!

October 13, 2023

Employees are always friendly and helpful. I see John Munns in service because I can trust him to take care of my car. He listens to my concerns and always does a wonderful job. More

by Tweetybop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Munns and George Dosher
Oct 17, 2023 -

Bob Howard Toyota responded

It's wonderful to hear that you have a great relationship with John in the service department, and you trust him to take care of your car. Friendly and helpful employees can make all the difference when it comes to service and maintenance. Thank you for sharing your experience!

October 13, 2023

I took my car in for routine maintenance- oil change, tire rotation, etc. additional service was suggested once they started working on it. I was provided a video of my car with a full walkthrough of wha More

by Kacyokc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam, Joseph
Oct 17, 2023 -

Bob Howard Toyota responded

It's great to hear about your positive experience with routine maintenance at Bob Howard Toyota. The use of technology to provide you with a video walkthrough and the ability to accept or decline suggested services is indeed a convenient and transparent way to keep you informed about your car's condition and maintenance needs. Plus, the quick service and reasonable pricing are additional perks that make the experience even better. We appreciate your business and the Five-Star review!

October 12, 2023

Excellent, friendly service. My advisor was helpful, knowledgeable, and thoroughly in tune with my needs. Thanks! More

by Yijaypil
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Schreiner
Oct 13, 2023 -

Bob Howard Toyota responded

It's wonderful to hear that you received excellent, friendly service and that your advisor was helpful, knowledgeable, and attentive to your needs. When a service experience is this positive, it truly makes a difference. Thanks for expressing your appreciation!

October 11, 2023

Great communication, kept me updated the whole way. Had the parts when we needed them. Highly recommend. More

by rgrover73071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
Oct 13, 2023 -

Bob Howard Toyota responded

We appreciate your feedback! Effective communication and timely updates are important to us, and we're glad to hear that you had a positive experience with us. Your recommendation means a lot, and we're here to assist you whenever you need our services in the future. Thank you for choosing us!

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