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Bob Howard Toyota
Oklahoma City, OK
527 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 527 reviews
November 11, 2023
My Highlander was having a meltdown of epic proportions, blowing relay fuses a few weeks after replacement (when this happens, a dealership is your only option, our mechanic says). Completely frustrated wi blowing relay fuses a few weeks after replacement (when this happens, a dealership is your only option, our mechanic says). Completely frustrated with the first Toyota service department I tried in OKC, I walked into Bob Howard Toyota the next day without an appointment, feeling defeated and needing help quickly since my electrical system was failing and the power steering had been the first to disable. Riley Basford, the service advisor who greeted me, was absolute GOLD. She “got it” right away and said they would work me in, and that’s what technician Tabitha Doutey did. Both were professional, knowledgeable, reassuring and communicative as they figured out and resolved the issue (without charging me for the first few hours of labor, either). When I need dealership service for my Highlander again, I’ll request Riley and Tabitha and hope their supervisors know how fortunate they are to have them both at BH. More
by Mswrite
Employees Worked With
Riley Basford, Tabitha Doutey
October 31, 2023
Curt in the service dept. was so nice and treated me with courtesy and respect. The job was done quickly. Everyone in the service area was so helpful. Once again, Bob Howard was so nice and treated me with courtesy and respect. The job was done quickly. Everyone in the service area was so helpful. Once again, Bob Howard proved itself to be a great dealership. More
by becki2954
Employees Worked With
Curt Schreiner
October 30, 2023
The customer service is good, but I just don’t understand why the service department is so slow even when you have an appointment. No where in the world should it take over 2 hours for a tire rotation. I can why the service department is so slow even when you have an appointment. No where in the world should it take over 2 hours for a tire rotation. I can do that at home. And this is not just a one off, been going for a few years and it has always been like that. Today was my last day. More
by McG2024
Employees Worked With
Unknown
October 27, 2023
Staff was not very friendly and customer service was NOT GOOD! I was trying to ask where I needed to go and one “gentleman “ from behind his computer said “ obviously you can see I’m busy!” NO SIR… didn’ GOOD! I was trying to ask where I needed to go and one “gentleman “ from behind his computer said “ obviously you can see I’m busy!” NO SIR… didn’t realize you were to BUSY to help a customer!! I asked another lady if she could explain my warranty, and she said nothing and pointed in the direction of the man that was “obviously too busy for me” More
by Danie
Employees Worked With
Riley
October 26, 2023
We had the best saleman, his name was Josiah. There is another salesman his name is George he is such a good person, he was very helpful. The manager that helped us was also very good. This is There is another salesman his name is George he is such a good person, he was very helpful. The manager that helped us was also very good. This is the third car we bought from Bob Howard Toyota.. More
by Sbearden
Employees Worked With
Josiah, George
