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Bob Howard Nissan
Oklahoma City, OK
619 Reviews
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August 07, 2013
My experience at Bob Howard Nissan was above and beyond my expectations. They not only serviced my vehicle in a timely manner but they washed my car!. I will continue to bring my vehicle to Bob Howard for my expectations. They not only serviced my vehicle in a timely manner but they washed my car!. I will continue to bring my vehicle to Bob Howard for them to service. More
by wrobina
Employees Worked With
Unknown
June 15, 2013
I went to Bob Howard looking for a new car after I had wrecked my beloved Pathfinder. The day I bought the car, everything went smoothly no major issues, the staff was friendly and competent. The day afte wrecked my beloved Pathfinder. The day I bought the car, everything went smoothly no major issues, the staff was friendly and competent. The day after I took the car home I got a phone call from the finance department saying that they signed me on a loan rate they could not back up! they wanted me to come back and sign a whole new loan for a 2% higher rate! From then on out the treatment I received from staff was abhorrent, I was sniped and snapped at, put on hold for so long that I gave up talking to them on the phone and went directly to the dealership. I ended up financing through a credit union instead, when I went to Bob Howard again to give them paperwork from my credit union for financing the loan officer looked at my credit union APR rate and quipped "Wow you must be good "friends" with someone important at the credit union." I can't believe how immature and incompetent the staff was at such a large and apparently successful dealership. I will not be going back and I will be telling everyone who will listen to look elsewhere when buying a car. More
by krel90
Employees Worked With
Rolanda
May 01, 2013
For 5k miles, we absolutely loved our 2013 Maxima SV Premium Tech Package till it left us stranded in the middle of no where with only 5k miles. Apparently, the timing chain came off. We are currently w Premium Tech Package till it left us stranded in the middle of no where with only 5k miles. Apparently, the timing chain came off. We are currently waiting for the dealership in McAlester to put in a brand new engine. Bob Howard Nissan was so kind to offer me 28K on a car I purchased 3 months ago for 35K. More
by harris8984
Employees Worked With
sales manager
February 18, 2013
They helped me get my vehicle back on road. very professional staff, super friendly. I would definitely recommend them to everybody needing work done on their nissan. Thank you guys!! professional staff, super friendly. I would definitely recommend them to everybody needing work done on their nissan. Thank you guys!! More
by mandm09
Employees Worked With
Ed Guin
February 13, 2013
Bob Howard Nissan and especially salesman Mike Lorg has made our interactions with this dealership extremely favorable. We appreciated the cleanliness of their facility and the comfort level they provided made our interactions with this dealership extremely favorable. We appreciated the cleanliness of their facility and the comfort level they provided throughout our sales transaction. In addition, the service provided to us for the new vehicle we purchased was quick and easy and exceptionally done. More
by CBode
Employees Worked With
Michael Lorg
January 18, 2013
They were seemingly nice and willing to work with me...offering to let me take the car home, etc. Then they turned into pushy bullies. I was willing to pay the price offered for the vehicle but aft me...offering to let me take the car home, etc. Then they turned into pushy bullies. I was willing to pay the price offered for the vehicle but after being treated so poorly I took my business to Jim Norton Nissan and bought my car there. Their customer service was much better. More
by cindybrenneis
Employees Worked With
New Salesman and the Manager (he was incredibly rude)
October 12, 2012
I HAVE NEVER BEEN SO OFFENDED BY ANYONE IN CUSTOMER SERVICE IN MY LIFE. MY VEHICLE IS MORE DAMAGED NOW THEN IT WAS TO BEGIN WITH, BEFORE I EVER TOOK IT TO BOB HOWARD SERVICE (OR LACK OF)DEPARTMENT. WHE SERVICE IN MY LIFE. MY VEHICLE IS MORE DAMAGED NOW THEN IT WAS TO BEGIN WITH, BEFORE I EVER TOOK IT TO BOB HOWARD SERVICE (OR LACK OF)DEPARTMENT. WHEN I COMPLAINED ABOUT THE ISSUE THE EMPLOYEE ACTUALLY SAID "WELL ITS A DONE DEAL NOW"!. ABSOLUTE POOR SERVICE! More
by CUSTOMER.NOTHAPPY
Employees Worked With
JUSTIN
September 25, 2012
Tried working with Nicole Riffey online about a car, she kept evading questions and trying to get me to come in to the dealership when all I wanted was a price for a car. She is what gives car dealers a ba kept evading questions and trying to get me to come in to the dealership when all I wanted was a price for a car. She is what gives car dealers a bad name. More
by carlooker34
Employees Worked With
Nicole Riffey
June 26, 2012
I went to Bob Howard looking for a used car with a low budget. Looking to spend $5,000 I got pressured into getting a $3,800 being told it would not last on the lot past the day. The test drive of the car budget. Looking to spend $5,000 I got pressured into getting a $3,800 being told it would not last on the lot past the day. The test drive of the car went well, nothing seemed wrong with it and I was reassured that the car passed a 90 point inspection and was completely mechanically sound. After these promises I felt comfortable buying this car. After sitting in the lobby waiting for the paper work to go through for 2 hours (the time was quickly approaching 9 PM, closing time at the dealership) I left in the used car with relatively low mileage and a clean carfax. About 15 miles down the road I could feel something was not right with this car and that the transmission was probably about to blow, I barely made it home and could not bring it back that night because they were closing up as I left. When I went back in the following morning they promised to look at it. They told me it had actually NOT passed the 90-point inspection, even after I had been told by 3 different people about this policy before selling the car. I took the car home again, this time after it was "fixed". Again it did not take more than 20 miles before I felt the same transmission issues and I brought it back again the next day. They refused me any option of returning this car that I bought under false promises of it being mechanically sound. The general manager, Ken, actually walked away from me when I brought it making me feel completely unimportant to him and a worthless costumer whose money meant nothing. I have never seen or experienced such clear disregard for customer service, I was shocked by the rudeness this guy presented me with. After they "fixed" it a second time and I drove home once again to find the transmission was not fixed, the third time I brought it in they told me they were not going to attempt to "fix" it again. This was the worst buying, customer service, and general human interaction experience I have ever had and I would recommend that no one ever go to Bob Howard for any reason, EVER! More
by neverbuybob
Employees Worked With
6
February 16, 2012
YOU BETTER RUN AWAY AND NEVER BUY FROM THIS DEALERSHIP!!!!!!!ALWAYS CHECK INTERNET PRICE EVERYWHERE!!! Our buying experience so far with Bob Howard Nissan has been overall extremely negative, u DEALERSHIP!!!!!!!ALWAYS CHECK INTERNET PRICE EVERYWHERE!!! Our buying experience so far with Bob Howard Nissan has been overall extremely negative, unprofessional, unethical, and even technically illegal. I will never service any of my vehicles and strongly urge you to buy somewhere else. 1. Our experience started when my wife and I were looking for a used vehicle for our 16yr old daughter. We went to the dealership and saw a 02 VW Jetta for sale with price of 4,999.00 after being marked down.Our salesman Don Evraets got the key for us to test drive. We started vehicle and it made a high pitched noise, then went away. Don verbalized that they were aware and their service technicians could not find any cause for it and suggested it was just the belts. After the test drive, we decided to purchase vehicle. We went back and forth on price and settled on 4, 200 out the door (including 199.50 process fee) thus price was $4000.50. I later found on EBAY + Bob Howard Nissan webpage that the real price of vehicle was really 3999.00, not even "BUY IT NOW PRICE". They even kept the listing for sale for over a week on websites after vehicle purchase. It is the salemans job to know what the current price is, however lesson to consumer is to always check internet price. 2. 6 days later after purchasing vehicle, check engine light went on. I took it Autozone to check the code. It was a secondary air sensor. I researched and found out that first indicator of faulty sensor is high pitched noise when starting vehicle. I contacted Don and explained what happend as above. He verbalized he would talk to manager and call back. He never called back. I ended calling him back after 5 days. Don verbalized that it was used vehicle and since check engine light was not lit when I purchased vehicle, I was out of luck. 3. The main issue is after purchasing the vehicle, I received the Oklahoma Title in the mail. I went to register vehicle and the clerk noticed a major and serious problem. He asked me how many miles were on vehicle, I informed him 109990. He informed me that the title stated 131000. That is a difference of 21,000. This technically is a misrepresentation of vehicle by Bob Howard Nissan. Odometer fraud or tampering is a violation of federal law. The problem is if I decide to ever sell vehicle, from now on it will have a tag connected to it stating wrong odometer. I went to Bob Howard Nissan and spoke to Used Car Manager Sonny Rose and explained my experience. He verbalized that price issue was due to automatic price drop after vehicle has been sitting a while at dealership ( I later noted on my paper work that they had vehicle for only 9 days) and that sometimes the saleman don't know the actual price of vehicle since automated price drop or a saleman fails to check price...What?! Sonny explained about check engine light issue is not their responsibility since it is used vehicle, even though they were previously aware of high pitched noise. He did try to resolve issue by giving me a discount on service, however my trust and faith with their service dealership is gone since they couldn't identify the problem in the first place. Sonny went on to explain how Bob Howard is reputable, they have high standards and wouldn't sell a vehicle unless safe, all the paper work was in order, etc.. I then showed him the Title paper work with the incorrect odometer ... he began to down play the situation. Oh this happens all the time, not a big deal....you see here...no odometer is exactly ends with zeros. He said they will take care of it. My faith in them non-existent. I will wait and see what happens if it gets fixed correctly with no "wrong odometer statement" . Overall, you can see why I HIGHLY DO NOT RECOMMEND BOB HOWARD NISSAN!!!! More
by rcasapao
Employees Worked With
Don Evraets and Sonny Rose
