Bob Howard Nissan

YOU BETTER RUN AWAY AND NEVER BUY FROM THIS DEALERSHIP!!!!!!!ALWAYS CHECK INTERNET PRICE EVERYWHERE!!! Our buying experience so far with Bob Howard Nissan has been overall extremely negative, u DEALERSHIP!!!!!!!ALWAYS CHECK INTERNET PRICE EVERYWHERE!!! Our buying experience so far with Bob Howard Nissan has been overall extremely negative, unprofessional, unethical, and even technically illegal. I will never service any of my vehicles and strongly urge you to buy somewhere else. 1. Our experience started when my wife and I were looking for a used vehicle for our 16yr old daughter. We went to the dealership and saw a 02 VW Jetta for sale with price of 4,999.00 after being marked down.Our salesman Don Evraets got the key for us to test drive. We started vehicle and it made a high pitched noise, then went away. Don verbalized that they were aware and their service technicians could not find any cause for it and suggested it was just the belts. After the test drive, we decided to purchase vehicle. We went back and forth on price and settled on 4, 200 out the door (including 199.50 process fee) thus price was $4000.50. I later found on EBAY + Bob Howard Nissan webpage that the real price of vehicle was really 3999.00, not even "BUY IT NOW PRICE". They even kept the listing for sale for over a week on websites after vehicle purchase. It is the salemans job to know what the current price is, however lesson to consumer is to always check internet price. 2. 6 days later after purchasing vehicle, check engine light went on. I took it Autozone to check the code. It was a secondary air sensor. I researched and found out that first indicator of faulty sensor is high pitched noise when starting vehicle. I contacted Don and explained what happend as above. He verbalized he would talk to manager and call back. He never called back. I ended calling him back after 5 days. Don verbalized that it was used vehicle and since check engine light was not lit when I purchased vehicle, I was out of luck. 3. The main issue is after purchasing the vehicle, I received the Oklahoma Title in the mail. I went to register vehicle and the clerk noticed a major and serious problem. He asked me how many miles were on vehicle, I informed him 109990. He informed me that the title stated 131000. That is a difference of 21,000. This technically is a misrepresentation of vehicle by Bob Howard Nissan. Odometer fraud or tampering is a violation of federal law. The problem is if I decide to ever sell vehicle, from now on it will have a tag connected to it stating wrong odometer. I went to Bob Howard Nissan and spoke to Used Car Manager Sonny Rose and explained my experience. He verbalized that price issue was due to automatic price drop after vehicle has been sitting a while at dealership ( I later noted on my paper work that they had vehicle for only 9 days) and that sometimes the saleman don't know the actual price of vehicle since automated price drop or a saleman fails to check price...What?! Sonny explained about check engine light issue is not their responsibility since it is used vehicle, even though they were previously aware of high pitched noise. He did try to resolve issue by giving me a discount on service, however my trust and faith with their service dealership is gone since they couldn't identify the problem in the first place. Sonny went on to explain how Bob Howard is reputable, they have high standards and wouldn't sell a vehicle unless safe, all the paper work was in order, etc.. I then showed him the Title paper work with the incorrect odometer ... he began to down play the situation. Oh this happens all the time, not a big deal....you see here...no odometer is exactly ends with zeros. He said they will take care of it. My faith in them non-existent. I will wait and see what happens if it gets fixed correctly with no "wrong odometer statement" . Overall, you can see why I HIGHLY DO NOT RECOMMEND BOB HOWARD NISSAN!!!! More

Scanning Autotrader.com over the weekend I found a perfect upgrade to my old truck. I emailed Bob Howard Nissan and requested they text me Monday morning about the Dodge Ram. I've tried this many time perfect upgrade to my old truck. I emailed Bob Howard Nissan and requested they text me Monday morning about the Dodge Ram. I've tried this many times with other dealers and they always call me instead of text. I really appreciated them being able to follow my simple request. I also am very short on time so I went up there and test drove the truck, love it and then had to leave for a few hours. There was no high pressure "this is gonna sell while you're gone". I didn't get bugged with phone calls. They just respected my time. When I went in to actually buy it, it was the most relaxed, stress free car buying experience in my life. I've already recommended them to my friends and I will definitely buy from them again. More

I first called Naomi about a 2009 Nissian Sentra that I found online, she was very nice and professional over the phone. When I went to the dealership she came out to meet me and she was wonderful and chec found online, she was very nice and professional over the phone. When I went to the dealership she came out to meet me and she was wonderful and checked on the progress and my satisfaction through out the whole process. Anson helped me in the finance department and he was wonderful and very informative as well. I found that everyone that I met at the dealership to be extremely nice and to have a positive attitude toward the customers as well as fellow employees. I will definently be back in the future as well as reccomend Bob Howard Nissian to friends and family. Thank you for an exellent car buying experience! More

Just bought a new 2011 Murano. No pressure. Sales Manager went out of his way to get the color and interior package we wanted. He found the car at a competing Dealer and delivered to us the next day, keeping went out of his way to get the color and interior package we wanted. He found the car at a competing Dealer and delivered to us the next day, keeping the price the same. Chuck the Finance Guy was easy to deal with, fast and very low pressure. We would recommend this dealer to anyone! More

This pertains to work done on a 2007 Titan 4x4 OR KC. Granted my truck is lifted and modified running 35x12.50r18 and of course the answer to everything that goes wrong with my truck is because of the li Granted my truck is lifted and modified running 35x12.50r18 and of course the answer to everything that goes wrong with my truck is because of the lift. I understand that but certain things are not effected by the lift. First repair was on the infamous rear axle seal leak...not much they could say about my lift causing the problem so it was fixed under warranty...it took them 3 times to actually get the bearings seated properly I was getting a grinding noise out of the rear bearing after they had fixed it. Problem solved but it took them 3 times. So my next visit I'm getting odd popping sounds out of the rear end over bumps. I take it in and they tell me nothing is wrong we can't reproduce the sound so they figured over tightening the nut on my shocks will help...course not now my shocks are popping due to over being over torqued. So I under the truck and noticed the ubolts on the leaf spring are way loose after I tightened them down to spec I didn't have any popping from the rear end. Third and last visit ever...my slip yoke is leaking at the u joints and they procede to tell me the lift is causing it too much angle on the driveshaft. The bearings and seal is bad...So once again I'm doing my own warranty work. I drop the drive shaft the bearing and seal are good. Turns out the cap on the slip yoke is leaking and all it needs is to be resealed with high temp silicon...no more leak. Way to blow me off I'll never have my truck worked on here..idiots and full of $hit they will tell you anything to get rid of you so they don't have to do warranty work. The least they could do was actually tell me what's wrong and not make things up...if you don't want to work on it fine just say so and don't fill your customers full of crap that actually know a thing or two about trucks...not claiming I'm a master tech but I'm not a moron when it comes to repairs either... More

I've had two Nissans and have always liked this dealership. I've always had great service from them and I really like the service guys who are there now. I have a 2007 Murano that I bought new fr dealership. I've always had great service from them and I really like the service guys who are there now. I have a 2007 Murano that I bought new from them. They have been terrific about everything. I used to have a Lexus and those guys treated you well, but this service dept. seems to work together and work very hard to make my experience a good one. P.S. I did my homework when I bought the car and went to Edmunds.com to figure out what the dealer was paying for everything. The salesman said to me that he only made fifty bucks commission on the deal, but it was worth it to see me work his salesmanager!( I got up and walked out three times before we made the deal). More

I recently had my Murano serviced at Bob Howard Nissan where I had purchased it about a year ago. The next day I discovered a 3-inch scratch on the fender over the front wheel that was deep enough to rem where I had purchased it about a year ago. The next day I discovered a 3-inch scratch on the fender over the front wheel that was deep enough to remove all of the paint. I was not sure how this could have happened, but could only suspect the service provider since it was obviously not a door ding. I wrote a letter regarding the damage and suspicions about where it happened and was immediately contacted by Rodney the General Manager. He asked me to bring it in so he could assess the damage, and after looking at it, without hesitating, offered to fix the damage even though it would require repainting of the front panel. I found this to be above and beyond customer service since I could not absolutely guarantee that the damage had occurred during servicing at their facility. They had my vehicle for 24 hours so the paint on the repair could dry and it was worth it, they did an excellent job. Rodney was very professional and handled what could have been a sticky issue with speed and class, the very definition of quality customer service. Thanks again. More