Bob Howard Nissan

Just bought a new 2011 Murano. No pressure. Sales Manager went out of his way to get the color and interior package we wanted. He found the car at a competing Dealer and delivered to us the next day, keeping went out of his way to get the color and interior package we wanted. He found the car at a competing Dealer and delivered to us the next day, keeping the price the same. Chuck the Finance Guy was easy to deal with, fast and very low pressure. We would recommend this dealer to anyone! More

This pertains to work done on a 2007 Titan 4x4 OR KC. Granted my truck is lifted and modified running 35x12.50r18 and of course the answer to everything that goes wrong with my truck is because of the li Granted my truck is lifted and modified running 35x12.50r18 and of course the answer to everything that goes wrong with my truck is because of the lift. I understand that but certain things are not effected by the lift. First repair was on the infamous rear axle seal leak...not much they could say about my lift causing the problem so it was fixed under warranty...it took them 3 times to actually get the bearings seated properly I was getting a grinding noise out of the rear bearing after they had fixed it. Problem solved but it took them 3 times. So my next visit I'm getting odd popping sounds out of the rear end over bumps. I take it in and they tell me nothing is wrong we can't reproduce the sound so they figured over tightening the nut on my shocks will help...course not now my shocks are popping due to over being over torqued. So I under the truck and noticed the ubolts on the leaf spring are way loose after I tightened them down to spec I didn't have any popping from the rear end. Third and last visit ever...my slip yoke is leaking at the u joints and they procede to tell me the lift is causing it too much angle on the driveshaft. The bearings and seal is bad...So once again I'm doing my own warranty work. I drop the drive shaft the bearing and seal are good. Turns out the cap on the slip yoke is leaking and all it needs is to be resealed with high temp silicon...no more leak. Way to blow me off I'll never have my truck worked on here..idiots and full of $hit they will tell you anything to get rid of you so they don't have to do warranty work. The least they could do was actually tell me what's wrong and not make things up...if you don't want to work on it fine just say so and don't fill your customers full of crap that actually know a thing or two about trucks...not claiming I'm a master tech but I'm not a moron when it comes to repairs either... More

I've had two Nissans and have always liked this dealership. I've always had great service from them and I really like the service guys who are there now. I have a 2007 Murano that I bought new fr dealership. I've always had great service from them and I really like the service guys who are there now. I have a 2007 Murano that I bought new from them. They have been terrific about everything. I used to have a Lexus and those guys treated you well, but this service dept. seems to work together and work very hard to make my experience a good one. P.S. I did my homework when I bought the car and went to Edmunds.com to figure out what the dealer was paying for everything. The salesman said to me that he only made fifty bucks commission on the deal, but it was worth it to see me work his salesmanager!( I got up and walked out three times before we made the deal). More

I recently had my Murano serviced at Bob Howard Nissan where I had purchased it about a year ago. The next day I discovered a 3-inch scratch on the fender over the front wheel that was deep enough to rem where I had purchased it about a year ago. The next day I discovered a 3-inch scratch on the fender over the front wheel that was deep enough to remove all of the paint. I was not sure how this could have happened, but could only suspect the service provider since it was obviously not a door ding. I wrote a letter regarding the damage and suspicions about where it happened and was immediately contacted by Rodney the General Manager. He asked me to bring it in so he could assess the damage, and after looking at it, without hesitating, offered to fix the damage even though it would require repainting of the front panel. I found this to be above and beyond customer service since I could not absolutely guarantee that the damage had occurred during servicing at their facility. They had my vehicle for 24 hours so the paint on the repair could dry and it was worth it, they did an excellent job. Rodney was very professional and handled what could have been a sticky issue with speed and class, the very definition of quality customer service. Thanks again. More

I just bought a used car from this dealership, the car we bought broke down the very next morning. I called the dealership as well as sent them an email explaining the problems with the car. I told them I wa bought broke down the very next morning. I called the dealership as well as sent them an email explaining the problems with the car. I told them I wanted my trade back and they notified me they sold my trade the same night and they would be happy to put us into another car. I have made several trips to the dealership to look at other cars only to be disappointed because all of the cars should be on buy here pay here lots. They needed interior work, body work, front end work, electronics repairs and more. The management were very nice but I could tell they were tiring of me and wanted me gone. the trade in we had was a nice dependable car and they made good money on the sale (the salesman told me what it went for) and they still pushed the clunker we originally bought on us. They say they fixed the car but they will only will give a trade in value on the car instead of a direct trade for another car that is dependable. Stay away, they are untrustworthy. Kevin More

After having had many bad experiences with car dealers in the OKC metro area I've become more than a little jaded, but I have to say Jack and the staff at Bob Howard Nissan are awesome! Jack gave us the roo the OKC metro area I've become more than a little jaded, but I have to say Jack and the staff at Bob Howard Nissan are awesome! Jack gave us the room to look at every car we wanted and make an informed decision, never once pressured us to buy, was very knowledgeable, and above all was someone I felt I could actually trust to sell me a quality vehicle (we opted for a used Toyota Rav4 and got a great deal!). I've been elsewhere in this area, mainly in Norman where we live, and almost walked out of several dealerships in the middle of a deal from being screwed around with shady salesmen playing numbers games. Not once did I feel like Jack was trying to take advantage of us or trying to benefit his own bottom line. The man is truly a credit to the auto-sales industry and I strongly recommend paying him a visit when you're shopping for your next car. To put this in perspective - while we were waiting in the showroom to meet with the finance people I actually texted a friend to let him know how great the experience had been - how many of you can say that? More

I would like to review Bob Howard Nissan Service Dept (Edmond, OK). My Wife and I have spent about $65,000 on 2 new vehicles (350z and 3.5se Altima), and repairs at Bob Howard Nissan. The sales crew (Edmond, OK). My Wife and I have spent about $65,000 on 2 new vehicles (350z and 3.5se Altima), and repairs at Bob Howard Nissan. The sales crew did a phenomenal job with us....then to have a bunch of unprofessional, untrustworthy and flippant service folks treat us with contempt and condescension?! I think not. We will absolutely avoid Bob Howard Nissan Service at ALL costs in the future. I will be posting this rant with Nissan USA also. When customers spend THAT kind of money with a company, it's not too much to ask for common courtesy and and plain decency from the company in return. On the last visit (today), they offered to change the in-cabin micro filter on our Altima for $79 before tax. I did 3 minutes of research, and purchased the filter for $31 shipped from the internet, and will remove the 2 screws and screen myself. I can't believe that a company would have such poor management that they would allow their customers to be price-gouged at this level. 20% on a mark up?...expected.... over 200%?! Criminal. Bob Howard....you just lost 2 die hard Nissan customers....and, hopefully, anyone that else I can inform! More