Bob Howard Nissan

My mother purchased a car here. We had Greg Belton helping us and he was great! He handled me coming in and saying "I am not your usual customer. I just need to test drive this car tonight and I will helping us and he was great! He handled me coming in and saying "I am not your usual customer. I just need to test drive this car tonight and I will be back in a few days with my mom." I test drove the car and loved it. I then left. Thursday, Thanksgiving, evening, I texted him to see if he was working the next day. I fully did not expect to hear back that night. HE RESPONDED THAT NIGHT, THANKSGIVING EVENING! We set a time for that Friday. The car we looked at had sold. He worked to find what my mom would like. He listened to her. She ended up buying a 2016 Murano and loves it. More

I spoke with General Manager Barrett Determan about an audio diagnostic test that was done on my Nissan Maxima and what I was told was wrong with it from Bob Howard, they said it was audio amp ($1600.) ve audio diagnostic test that was done on my Nissan Maxima and what I was told was wrong with it from Bob Howard, they said it was audio amp ($1600.) verse the audio sound tech that I took it to, who was highly recommended by Jackie Cooper. Their diagnostic test was the radio receiver need to be replaced, a LOT CHEAPER than an audio amp. His tone with me was very rude and defensive. I have been a customer of Bob Howard for nearly 20 years. I will never go back to Bob Howard for anything. More

If I could give less than 1 star I would. Purchased a vehicle almost exactly be a year ago and it's been one issue after another. To date I have spent over $6700 on repairs for a 3 year vehicle that was vehicle almost exactly be a year ago and it's been one issue after another. To date I have spent over $6700 on repairs for a 3 year vehicle that was supposed to be in great condition, and just received another $2800 bill to replace the condenser after I spent $1200 to replace the high side on the A/C that was supposed to be in great working condition. After reading other reviews it seems to be a common theme with this place. If you are shopping around and haven't yet fallen prey to this place I HIGHLY SUGGEST GOING SOME PLACE ELSE, ANYWHERE ELSE! To make matters worse, after getting the manager to agree to pay for a small portion of the charges, the dealership they referred me to said they were not taking any charges (P/O) from Bob howard nissan because Bob howard nissan had a high outstanding debt to them. It's difficult to imagine how this dealership continues to get away with these sort of practices without legal ramifications. More

Outstanding service by Angela Colvin. Very professional and kept me up to date as my Titan was being repaired. Had both cat converters replaced and she even knocked a few buck off the old ticket. The old and kept me up to date as my Titan was being repaired. Had both cat converters replaced and she even knocked a few buck off the old ticket. The old dawg is running like a champ again! Thanks JJ Johnson More

Bad communication Took our Nissan Xterra in for oil change, tire rotation, and other minor repairs. Dropped off car at 7:30 am and never communicated with us for 2 days Took our Nissan Xterra in for oil change, tire rotation, and other minor repairs. Dropped off car at 7:30 am and never communicated with us for 2 days. Lionel was the service technician.. Had to call around 5:30 pm second day to get update. With over 30 years buying and selling Nissan and working with your service department with wonderful service, this one time that Lionel couldn’t communicate turned us away from your service department. By the way, for some reason we never received that survey you hound us to fill out concerning your service on how well you preformed. Good bye and learn to communicate. More

I traded in my 1979 Chevrolet Impala for a 2014 Nissan Versa plus cash. On the “We Owe,” it was agreed in writing that they would take out my custom speakers (box), and amp and return them to me. After co Versa plus cash. On the “We Owe,” it was agreed in writing that they would take out my custom speakers (box), and amp and return them to me. After contacting the used car manger on and off for months and being given promises that I would get my speakers I never received what was mine. I did not sell them my custom stereo system that was in that car, it cost me $3500. I traded the car for $4000 so that I could get a car for my daughter that is in graduate school. Once I finally got ahold of the dealership they told me that it’s been to long to revive what’s owed to me and that the previous manager is no longer working there. I went to the dealership and spoke to the new used car manager (Stephen Williams) and he was rude. So I requested to speak to the general manager. When I met with Barrett Determan he just flat out said I’m not paying for that. So I requested to have a sit down/meeting with their boss Rob and never received a call back. Now I’m beyond frustrated, I feel robbed and don’t know what to do. I served this country honorably in Iraq, Afganistan, Kuwait, and Ecuador. I’m also a service connected disabled veteran. No on deserves to come home after 10 years of combat and be treated with such disrespect and disregard of the law. I’m at a loss and I just want what is mine. I was told by more than one person at the dealership that they sold my car with the speakers in it. This is poor business practices and illegal. More