Back

Bob Howard Nissan

Oklahoma City, OK

4.6
406 Reviews

13200 Broadway Ext

Oklahoma City, OK

73114

Directions

By Type

Showing 406 reviews

June 19, 2022

I went into the Bob Howard Nissan Service Department, and Antonette was my customer care representative. It was a programming issue, ever since we bought the car from another dealer. Antonette checked my VI More

by Jparsenal03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonette
Jun 20, 2022 -

Bob Howard Nissan responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

February 24, 2022

Poor communication, poor customer service. They just want your money and do bot care about you. More

by jeffwong471
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Austin Williams, Lucas Lopez
Feb 28, 2022 -

Bob Howard Nissan responded

I apologize that you experienced this sales issue. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you. Barrett Determan General Manager bdeterman@BobHowardAuto.com

November 09, 2021

We purchased a 2017 Nissan Pathfinder, that was supposed to be a Certified vehicle. We purchased this vehicle back in September 2021. It had to be returned for repairs because the engine started smoking. More

by Terry N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Frank
Nov 12, 2021 -

Bob Howard Nissan responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Lucas Lopez the Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Barrett Determan General Manager bdeterman@BobHowardAuto

November 01, 2021

Take this low star rating seriously guys. This dealership is one of the worse I've experienced with no regard to customer service or the idea of happy returning customers. Kevin claimed he gave us the lowes More

by jrobin025
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin and Oman
Nov 02, 2021 -

Bob Howard Nissan responded

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.

October 12, 2021

Save your money and go elsewhere. Nissan quoted me $1493.52, charged me $181.94 (which I think I rightfully should get back) just to look at the car and it’s cost me $85 total to get my car repaired e More

by London.edwards07
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Francisco
Oct 12, 2021 -

Bob Howard Nissan responded

I apologize that you experienced this service issue during your recent visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you. Barrett Determan Executive Manager bdeterman@BobHowardAuto.com

May 15, 2021

Normally, I don't even bother writing reviews, especially negative ones. This place made me look up mechanics and brake shops around the city just because they could not do what they had charged me to do. Ea More

by apd244
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Techs
May 21, 2021 -

Bob Howard Nissan responded

Thank you for speaking with us about your experience with our service department. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at bdeterman@BobHowardAuto.com. Barrett Determan General Manager

May 21, 2021 -

apd244 responded

I don't want to come off as rude, but did you even read my review? You replied with "We truly appreciate your business and hope everything was resolved to your satisfaction"... My review was about how I had to take my car to a different place to get the brakes done properly. This cookie cutter response was exactly what was wrong when I brought my car into this dealership to begin with.

April 27, 2021

I Purchased A Vehicle Over A Month Ago And Can't Reach Anyone 2 Direct Me On Info About Getting My Registration. Now I Have An Exspired Paper So Now I'm Nothing After The Sell. I Thought I Was Doing Bette More

by roygraham56
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Director And Salesman
Apr 30, 2021 -

Bob Howard Nissan responded

I apologize for not getting your registration to you. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at bdeterman@BobHowardAuto.com. Barrett Determan General Manager

Apr 30, 2021 -

roygraham56 responded

Well Thank You For Responding Much Appreciated I Hear Finally From Title Clerk That They Have The Title At Dealership I Suppose I Will Go Pick It Up. A Courtesy Call Would Have Been Greatly Appreciated Been Checking Mail 2 Weeks Daily After Purchase

February 20, 2021

Gregory Belton is is great automotive sales rep!!! He worked everything out and made sure I was taken care of. I recommend Him to everyone More

by DenitraRandall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory Belton
Feb 22, 2021 -

Bob Howard Nissan responded

Thank you for your kind words for Gregory, we appreciate it!

February 02, 2021

Scott was absolutely amazing!! He was very knowledgeable & made the stress of buying a vehicle virtually painless!! He was very patient with me, answered all my questions, & helped us get into an awesome ve More

by Tldc80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott, William
Feb 03, 2021 -

Bob Howard Nissan responded

Thank you for your kind words for Scott! We are thrilled that he provided you with an absolutely amazing and knowledgeable car buying experience. Congratulations on your new car!

February 01, 2021

Definitely a zero star rating for this dealership I have a lot to say but I just to set the record straight I should have never bought a car from this place it's been in the repair shop at Bob Howard servic More

by gkennajoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barrett Determan and Nana sales Manager
Feb 03, 2021 -

Bob Howard Nissan responded

Thank you for speaking with us about the issues with your vehicle. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at bdeterman@BobHowardAuto.com. Barrett Determan General Manager

Feb 03, 2021 -

gkennajoy responded

Thank you for that it was in my right to have this issue repaired and I am glad your Sales Manager and you are accepting responsibility as it was an issue that should have been addressed and fixed when ticket on the Cylinder Head repair was not done before my purchase. I appreciate that. I'm in a loaner and it is now 20 days out so hopefully by a month I will have my car back.

...
29
...