Bob Howard Hyundai

Will choose Bob Howard for our next Hyundai! My fiancé and I had our eye on the Elantra's. We chose Bob Howard and were not dissappointed. Our salesman (Dee) showed us several vehicles at our req My fiancé and I had our eye on the Elantra's. We chose Bob Howard and were not dissappointed. Our salesman (Dee) showed us several vehicles at our request to highlight the different packages. We were treated well throughout the entire process and we are happy with our purchase of a new Elantra Limited! We now have our eye on the Santa Fe for our next vehicle and we will choose Bob Howard again! More

patcurtiss Good service, Shane Smith was the salesman and I have no complaints about the service he has provided. I ended up with the beautiful car I wanted and Good service, Shane Smith was the salesman and I have no complaints about the service he has provided. I ended up with the beautiful car I wanted and am very happy with it. I also have to mention Chris in the finance department as well he was very courteous and helpful with the financial issues. Thank you Bob Howard Hyundai. More

Great Excellent service, never once had an issue. Shane Smith was the salesman and I have absolutely no complaints about the service he provided me. Thanks Excellent service, never once had an issue. Shane Smith was the salesman and I have absolutely no complaints about the service he provided me. Thanks More

Fast Fun Friendly They made everything simple easy fun it just all came together well I have no complaints I would do it again if I have to just hope that I don't have They made everything simple easy fun it just all came together well I have no complaints I would do it again if I have to just hope that I don't have to my car seems to be running great and I hope that last a long long time. More

Best car buying experience! This was by far the best car buying experience I have ever had. I was greeted quickly and friendly, but did not feel like I was being attacked by a c This was by far the best car buying experience I have ever had. I was greeted quickly and friendly, but did not feel like I was being attacked by a committee of vultures, as is often the case when entering a car dealership. I was asked questions to determine which model would be the best fit for my needs and was asked what color I was looking for. The salesperson found a Sonata hybrid in the color I was looking for. We went for a test drive. The salesperson drove first so he could explain some of the features and I could check them out while he was driving. He pulled over into a parking lot and showed me the navigation system and other features of the vehicle. From there, I took over the driving. The salesperson asked if I had any questions, and pointed out additional features of the car. The remaining car buying experience went just as well as the test drive. Everyone at the dealership I encountered was friendly and professional. I would not hesitate to buy another car from this dealership and will highly recommend this dealership to anyone looking to buy a car. More

Great customer service Thanks to the team at Bob Howard Hyundai who helped me get into a brand new Elantra after losing my last model in the Houston floods. Definitely worth Thanks to the team at Bob Howard Hyundai who helped me get into a brand new Elantra after losing my last model in the Houston floods. Definitely worth the trip north. These guys worked very hard on a reasonable deal and treated me like family during the quick process. Highly recommended! More

First time buying a car It was my first major purchase and I was very unclear of the whole process. My salesman, William Snider, walked me through every step and made sure I It was my first major purchase and I was very unclear of the whole process. My salesman, William Snider, walked me through every step and made sure I did not feel rushed into a decision. He got me a great deal on a used Hyundai Elantra GT. The car is great but how I was treated through the process and the deal I got on it were even better. Go see William and you will not be disappointed. More

Bob Howard is dishonest- go somewhere else When you hear the saying car dealerships will "get you" if they can..... This one will. Pay attention to everything you are signing. I was naive. I'm When you hear the saying car dealerships will "get you" if they can..... This one will. Pay attention to everything you are signing. I was naive. I'm shamed to admit it but I was excited to buy a new car. Should have been a good experience. Please learn a lesson from me and just go somewhere else. when they act like something is a bonus with the car ask how much. I was charged 1,600.00 for a lot of things that seemed like they came with the car. Never once was I told these were extra charges. I now have windshield coverage for 7 years, interior and exterior coverage for 5 years. When I contacted the dealership finance manager he agreed it is dishonest however I did sign all the papers......offered me a free tank of gas. Here it's 30 days later I still have no title in the mail. Of course it's in the mail. More

Good but forgot to call me about the status of my car I took my car in for a severe wear check. The people were friendly and directed me to where I needed to go. They gave me a rough estimate of when it w I took my car in for a severe wear check. The people were friendly and directed me to where I needed to go. They gave me a rough estimate of when it would be done, although they said they'd call me when all the service was completed. I took an hour and a half (longer than the estimated time) to walk around the area, which lacks sidewalks and crosswalks making it quite dangerous for pedestrians, and grab a bite to eat. I returned to the dealership, assuming that maybe there was a bit more damage than I thought. Nope, they just forgot to call and tell me my vehicle was done. The person profusely apologized and took my information right to the payment window where the person in charge of the service went over the inspection line by line. He was very friendly and explained everything I needed to know. I paid what I assume was a fairly reasonable sum, and went on my way. Overall, helpful dealership but they could stand to be a bit more organized. More

Service department is horrible I took my 2009 Hyundai Genesis in for three recalls and a front end alignment. I dropped off my car at around noon; around one the service rep called I took my 2009 Hyundai Genesis in for three recalls and a front end alignment. I dropped off my car at around noon; around one the service rep called saying that yes, my car was out of alignment and it would be $104 to correct, I okayed the work. He said it wouldn't take very long and he would call me back when my car was ready for pickup. Two hours later I called asking if my car was ready, the girl took my name & number and said she would have my service rep call me. He called back stating my car was ready for pickup. I go to pickup my car, he did not go over any of the repairs done on my car, just said the paperwork was at the service window. I paid for my repairs and left. Two weeks later I receive a call from the service department stating my part that was ordered was in, I had no idea what she was talking about, no one ever advised me that a part had to be ordered or that I would have to bring my car back in for the remaining recall to be completed. When I left a message for the service manager, he called back stating "I reviewed your records and I talked to the service rep and he stated that he did in fact go over with you that a part had to be ordered, but that is neither here nor there, we can take care of it" I feel as if he was calling me a liar since I stated I was not told of a part being ordered. Also, he hadn't had lunch so if I wanted to call him back I would have to do so after he went to lunch. I just feel the whole experience was very unprofessional and I will not be taking my car back to Bob Howard Hyundai for the remaining repairs, I don't care if they ordered the part for me or not; I will be going elsewhere. More