Bob Howard Hyundai

Bought a brand new accent, was told I had free oil changes for the life of the car, one of the reasons I bought here instead of automax. The first oil change was done with no problems or issues, time changes for the life of the car, one of the reasons I bought here instead of automax. The first oil change was done with no problems or issues, time for the second one and the entire experience changed, "I'm sorry Bob Howard has Bought the dealership and you must rotate your tires and blah,blah,blah, your free oil change is now $68.00, you can't go somewhere else for your tire service, etc, etc, yak, yak, yak. So done with this crap, going to buy another Hyndai this year, guess where I won't be doing business? More

I was exceedingly pleased with my experience dealing with Allie. She was extremely helpful and courteous, and did everything she said she would. The finance department was not helpful. The individual I worke Allie. She was extremely helpful and courteous, and did everything she said she would. The finance department was not helpful. The individual I worked with in finance was friendly at first, but subsequently insulted me by making comments about my mother and my credit union. He did not explain anything in an understandable way, seemed to have a difficult time with numbers (not great when you're the finance guy) and he did not seem to listen. When I asked what interest rate the dealership could offer me, he neglected to ever actually address my question and present a figure to me, leaving me no option but to go through my credit union. He did not sell me the warranty as he never explained it to me in a clear way. He only told me how I could finance it if I wanted to (I never asked about that). It is now October 20, two weeks after the purchase of my vehicle, and the check I wrote for my down payment still has yet to be cashed. That alone is ridiculous and a terrific inconvenience to me. After speaking with and visiting the other Hyundai dealerships in the metro area and being thoroughly discouraged by the unsatisfactory service, lack of delivery on promises, and overall aggressiveness I had to contend with, I was very pleased to find Allie. Ms. Chaffin was so helpful in addressing all my questions and concerns without being overbearing or insulting. She found the exact car I wanted and got it in very quickly. I have already recommended her services to a friend who is in the market for a new Hyundai vehicle. More

After looking at 2 other Hyundai, a Kia & a Nissan dealership, I'm grateful I came here. Aley spoke to me over the phone & listened as I told her what my needs were in a car & what price range I could dealership, I'm grateful I came here. Aley spoke to me over the phone & listened as I told her what my needs were in a car & what price range I could afford. On arrival to the lot she had keys to 4 different makes both new & used for me to consider. Not once did I feel pressured & she was very patient, even staying late to make sure my kids could help me decide on a favorite. All in all it was the best car buying experience I've ever had! More

The whole experience was quick and easy. I was able to go in and find my sales person in a timely manner. I told him what I was looking for and we started right away. Very quick and easy. go in and find my sales person in a timely manner. I told him what I was looking for and we started right away. Very quick and easy. More

Nelson is a genuinely nice guy who went out of his way to get my daughter the car she wanted. The price was competitive and the atmosphere is good. get my daughter the car she wanted. The price was competitive and the atmosphere is good. More

JJ HELPED US WITH PURCHASE OF NEW HYUNDAI SANTA FE. HE WAS ACCOMODATING AND FRIENDLY. WE FELT LIKE WE GOT A GOOD DEAL. THE GENTLEMAN THAT COMPLETED OUR FINANCING WAS ALSO FRIENDLY AND PROFESSIONAL. WAS ACCOMODATING AND FRIENDLY. WE FELT LIKE WE GOT A GOOD DEAL. THE GENTLEMAN THAT COMPLETED OUR FINANCING WAS ALSO FRIENDLY AND PROFESSIONAL. More

I reserced the internet and found this dealer close to my house so I contaced the internet department and Talked to mr. Berry. He helped me find the car that I wanted. He was verry frendley and helpfull ev house so I contaced the internet department and Talked to mr. Berry. He helped me find the car that I wanted. He was verry frendley and helpfull every step of the way. I feel that I got a fair price for my old car and payed the recomended price for the new car. Fred Davis More

Aaron was very helpful and really listened to what we wanted. We were surprised how fast the processing of our loan was. Overall it was a great experience. wanted. We were surprised how fast the processing of our loan was. Overall it was a great experience. More

I had a great buying experiance to say the least. The dealer was quick to get me though the buying process and I was impressed! Then after signing the paper work I was suprised how much the table turned. dealer was quick to get me though the buying process and I was impressed! Then after signing the paper work I was suprised how much the table turned. I have had issues getting my title information, getting my trade paid off, and I did not recieve all the paper work I signed. I was talking with the sales management team when they would take my calls. They were always too busy to take my call cause they were selling another car. What happened to the person who put food on your table? Is selling a care to a new customer more important than taking care of the person who bought the car? They think so. I even ended up in Toby F office and he is General Counsel and he said all he could do is appoligize for my problems. He ask what they could do to make me happy and I mentioned a few things and according to Toby those were not an option. Then why did he waste my time by asking if he knew the answer to his question. Warning when a dealership has an attorney on site run the other way!!! I have been on the phone with Hyundai Corperate trying to seek help from them and they are also getting the silent tratment as well. I bought the car on 5/28/12 and my trade was sold I called about my title information on the 6/25/12 and was told I would have it by the 28th. It did not come in so I went to dealer on the 29th and no title!! Not only that the dealer had no MSO for the car. I was guaranteed my title info by 3pm on 7/4/12 no call or notification that it was in. I called dealer and I got no one to answer my calls. I then was notified by Hyundia that my title was in on 7/5 and went to dealer and guess what no title!! I was then taken to the office across the street were I had the privilage to met Toby. Also it took them 30 day from funding to pay off my trade. They sold my trade before all my paper work was complete and did not give me delivery agreement that has all the dealers will do's!! Suprise!! Now I have to seek legal help to get the dealer to take the car back due to breach of contract which is clearly stated on the delivery agreement I did not recieve, how ironic!!! Be ware buying a car here!!! I will not pay my hard earned money to a dealer who treats me like this!! They do not desirve to be in the car business!!! I wish you the best if you buy here! I am warning you once you sign on the dotted line they are done and thats it as stated by the staff!! Do not question them either they will band you from calling and refer you to Toby who does not have the respect to call you back. That is why I had to seek legal help!!! More

It seems like the sales end of this business does well but no one says anything about the service area. Well I'm here to tell you they are awful!! I recently took my car in to get some very minor things but no one says anything about the service area. Well I'm here to tell you they are awful!! I recently took my car in to get some very minor things fixed and the gentleman told me all this should be under warranty. So I was happy about that. The man told me they would call me that even and let me know. Did not receive a call for 2days so I called them an they told me only 2 things were covered. I was a little upset but I understand that it had to be a manufacturing problem. He then started to tell me the car was getting in the shop now and he would give me a call after the check everything and to see how long it will take. OF COURSE I did not get a call. I FINALLY receive my car on the 5th day. My mats were filthy! My stuff in my glove box was just thrown on the floor board, and to top it off one of the two things they "fixed" is still broken. So they are very nice to your fce but they truly don't care about you or your vehicle. I've never had a really nice car so I finally got one!! And I love this car. I will NEVER take it there again because they don't take care of your car. More