Bob Howard Honda | Page 78

Excellent Experience with Hector Mora I researched cars for along time and spent time at many dealerships. I test drove several with Hector. He provides an exceptional Customer Service. He I researched cars for along time and spent time at many dealerships. I test drove several with Hector. He provides an exceptional Customer Service. He is extremely helpful/knowledgable. He dosent rush you at all and is 100% dedicated to you. I would highly recommend Hector and Bob Howard Honda. More

Great service After shopping around for a while and dealing with the typical car buying run around this dealership and especially sales professional Hector Mora was After shopping around for a while and dealing with the typical car buying run around this dealership and especially sales professional Hector Mora was a breath of fresh air. We went in, told Hector what we were looking for and how much we were willing to pay and he found us exactly what we were looking for with no pressuring or up selling. What we were looking for was not an easy find for our price range but he came through perfectly. Highly recommend. More

Disappointing Customer Service I am compelled to write this review to express and share with others the disappointment I experienced with Bob Howard's handling of my inquiry about t I am compelled to write this review to express and share with others the disappointment I experienced with Bob Howard's handling of my inquiry about the whereabouts of the check for my tag, tax, and title that I had financed into my purchase contract with them on June 15, but had not yet received. First, though, let me say that purchasing the car went well. My salesman, Mr. Mike Gannaway, was very kind and helpful. I felt I had made the right choice. But then, things went down hill. I received the papers on my car on around June 25,. I thought it odd that the check was not with the papers. But I allowed a few more days, before inquiring. I called Chase Bank to see if it was to come from them. They informed me that it would be sent out by the dealership. That's when I started inquiring as to the whereabouts of the check. I first called on Tuesday, June 30. I spoke to someone in accounting (Grant?) and asked about my check. He said he didn't know, but he would find out and get back with me. I received a call the same day from my salesman asking me what the problem was. I explained to him. He said accounting handles the checks and that he would give my name and phone number to them and that someone would call me about it. I never heard from accounting. I called the next day and talked to my salesman again. He said he would resubmit my name and phone number to accounting, but once again they never called. This went on the rest of the week. No answers. I checked my mail on July 6 to see if it had been mailed. I also checked the mail on July 7 and July 8. No check. My husband called Bob Howard and asked to speak to a manager and I called to asked to speak to someone in Finance. My husband left a message and I talked with a Travis in Finance. He was aware of my inquiries and said he would email accounting and get back with me. He never called me back but a manager called my husband. Once again we explained our situation and he said he would get back with us. Thursday, July 9, we waited and waited for a phone call and finally around 1:30 I called Bob Howard again. This time I called a direct number to finance. I spoke to Leslie who had to call me back. She did and told me I could pick up my check. No explanation and no apology. My husband and I went to Bob Howard to pick up the check. A salesman greeted me and told me he would let Leslie know I was here. He went into her office and came back out with the check. I wanted to meet her to ask what the problem was, but when I looked at the check it was made out to the Oklahoma Tax Commission as well as myself. This made me very angry. I questioned why and her answer was not clear. Finally a male coworker of hers gave the excuse that that was their policy. Where they assuming I wasn't going to buy my tag for a car I just paid $27,000 for? Was the money not mine? It was insulting for them to make out the check the way they did, and for them not to apologize for the inconvenience I had been put through. This is a classic case of poor service after the sale. More

just,maintenance Gary Millican does such a great job! My 14 year old crv drives like new! I try to spend more and they only do what the car needs!! Got it done in r Gary Millican does such a great job! My 14 year old crv drives like new! I try to spend more and they only do what the car needs!! Got it done in record time, informs me with messages during the process, you don't have to deal with phone tag and it was easy breezy and a lot less than a new car!! Some day I'll make a new car visit and only at Bob Howard!! They fixed the airbag recall! Wonderful! I always feel they are taking care of me, not just grabbing money from me. More

Great Experience! Bob Howard Honda sold us two cars and it was easily the best car buying experience we have had thus far. Russell at Bob Howard really took care of us Bob Howard Honda sold us two cars and it was easily the best car buying experience we have had thus far. Russell at Bob Howard really took care of us through out the process. He was really professional as was every member of the Bob Howard team. More

Awesome! We had wonderful service and our sales Professional was very friendly and knew what he was doing. I would recommend anyone to here. Thank you. We had wonderful service and our sales Professional was very friendly and knew what he was doing. I would recommend anyone to here. Thank you. More

Great service I love my new Honda. Russell was great, and everytime I need my rountine maintanence he remembers my name and helps me with whatever I need. He provi I love my new Honda. Russell was great, and everytime I need my rountine maintanence he remembers my name and helps me with whatever I need. He provides insight into every Honda they sell. More

Awesome experience Got an awesome deal with Russell. Didnt feel like a sale. Fealt more like an exchange between friends. Would recommend, and I would buy from again. Si Got an awesome deal with Russell. Didnt feel like a sale. Fealt more like an exchange between friends. Would recommend, and I would buy from again. Sincerely happy and satisfied. More

Comfortable buying experience Went in with an idea of what I wanted. Riky Hernandez hooked me up with absolutely no pressure. Buying a car can be scary but less so with these fine Went in with an idea of what I wanted. Riky Hernandez hooked me up with absolutely no pressure. Buying a car can be scary but less so with these fine people. More

Great Experience I worked with Hector and Zach. They provided a great overall experience for me. They helped me get the best deal possible in a time efficient manner, I worked with Hector and Zach. They provided a great overall experience for me. They helped me get the best deal possible in a time efficient manner, which is rare to come by. I would definitely recommend! I'm extremely happy with my purchase! More