Bob Howard Honda

Used cars is too aggressive Nice selection of cars but terrible sales people (in used cars). I was driving through the lot and a guy named Lavando or something came running up to Nice selection of cars but terrible sales people (in used cars). I was driving through the lot and a guy named Lavando or something came running up to my window to stop me. I had just pulled in and wanted to look as I drove. Talk about aggressive and making me feel like a dollar sign. Very unprofessional in my opinion. Employees dipping and spitting on the sidewalk where customers can sit at the bench. Won't be doing business here, that's for sure More

Excellent customer service! Exceeded my expectations. I will recommend everyone to visit this dealership if you are planning in buying a car and recommend you to ask for Joel (A+ Exceeded my expectations. I will recommend everyone to visit this dealership if you are planning in buying a car and recommend you to ask for Joel (A++) he will take care of you. More

Great customer service We shopped for several months then chose a Lexus GX 460, this dealership was in our top 2 dealerships in our final purchase. Awesome customer service. We shopped for several months then chose a Lexus GX 460, this dealership was in our top 2 dealerships in our final purchase. Awesome customer service. More

Do not do business here. On 11-27-2018 at approximately 7:30pm I stopped by the Bob Howard Toyota store and specifically asked about 2 vehicles. I asked about the white Toyota On 11-27-2018 at approximately 7:30pm I stopped by the Bob Howard Toyota store and specifically asked about 2 vehicles. I asked about the white Toyota Sequoia priced at $4000 and the white Honda Odyssey priced at $2000. I am a retired firefighter and currently a USPS Letter Carrier. I recently injured my back and I am facing my 3rd major back surgery, so I was bringing my secondary vehicle in to find something more comfortable to drive. Also, with being off of work and the Holidays being upon us and being a single father, hopefully making some money on my trade in. We never got that far in the process though, because the salesman (Vu Tran) helping me, informed me after filling out paperwork, looking at my vehicle, knowing what 2 vehicles that I was interested in, and running back to his manager's office several times told me that those 2 vehicles weren't there anymore. He said they went to the auction. Then proceeded to tell me that they had no vehicles priced under $9000. They also couldn't pull a vehicle from a different Bob Howard store either. Well, today, 11-29-2018 there are still 11 used cars under $9000, including the 2 I asked for posted on the inventory list. The Honda was even recently posted on the Facebook Marketplace on 11-28-2018. So, my question is does this store and it's staff always lie to customers and treat them in such a manner? My brother and sister in law actually trade their brand new Honda Odysseys in every couple of years with you all (BH Honda) and purchase another one. After this I doubt that they will be back, though. Do not expect to get a NADA value out of your trade in either. Expect more of a salvaged price? I stopped by the BH Honda store after leaving the Toyoga store, because I was unaware that I had just been lied to. The experience there was no better. A ridiculous trade in offer and a $599 paperwork fee for a lot of paperwork that was not applicable. I highly recommend that you do not do business with this company. More

False pricing advertisment I contacted this dealer to purchase a car they have advertised on car gurus and on their very own website for $35,595. The price I received was for $ I contacted this dealer to purchase a car they have advertised on car gurus and on their very own website for $35,595. The price I received was for $4500 more than what they have it advertised for. There reason for their false advertisement is "supply and demand." I spoke with Ben Rekoay. When I mentioned that supply and demand is not a good reasoning for false advertisement, he responded with "sure." Apparently dealerships like this and salesman like Ben, are comfortable with their false advertisement. Makes you wonder what other kind of sneaky practices they use. More

Basic high pressure BS Basic high pressure sales from beginning to end. Constant back and forth with 'manager'. Be prepared to double and triple check every little thing the Basic high pressure sales from beginning to end. Constant back and forth with 'manager'. Be prepared to double and triple check every little thing they tell you. They told me the matched the price online, pulled it up on my phone and price was a few hundred higher. Can't recommend in the slightest. More

Terrible manager We came in for a simple quote and were made to wait over two hours while we were subjected to high-pressure tactics. The manager would hardly leave us We came in for a simple quote and were made to wait over two hours while we were subjected to high-pressure tactics. The manager would hardly leave us alone even while we were making personal phone calls. He also threatened to give us a worse deal if we left to come back later. We are never going back, and are warning everyone we know. More

Oil change I went to get my engine oil changed and was serviced by Pat. Pat was very pleasant and helpful, explaining everything that had to be done as there wer I went to get my engine oil changed and was serviced by Pat. Pat was very pleasant and helpful, explaining everything that had to be done as there were other issues with my car as well. I would recommend going to see Pat if going to Bob Howard Honda. More

Charged 30% over estimate I was quoted a price of $705 for tire replacement and alignment, replacement of the splash guard, and changing the air filter,which I approved. On 3/7 I was quoted a price of $705 for tire replacement and alignment, replacement of the splash guard, and changing the air filter,which I approved. On 3/7, all work except for the splash guard was completed and I paid $626, which included the price of the splash guard which had to be ordered. The only thing left to pay was the labor for installing the part, estimated at $80. On 3/13 my husband returned to have the part installed. He was charged $284, bringing the total amount to $910. A 30% increase between the quoted and approved estimate, of which I was never informed or given the opportunity to consent or refuse. More

Buying Experience By far the best buying experience I have ever had. I would recommend these guys to anyone searching to buy a vehicle. The staff were excellent. By far the best buying experience I have ever had. I would recommend these guys to anyone searching to buy a vehicle. The staff were excellent. More