
Bob Howard Honda
Oklahoma City, OK
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Steven Moore made buying a car simple and stress free. He did not pressure us into a vehicle or brag on how long he has worked in the business. I would highly recommend him to anyone looking for a vehicle. did not pressure us into a vehicle or brag on how long he has worked in the business. I would highly recommend him to anyone looking for a vehicle. More
We had twice Typical gross slimy car sells men here. This last time. Went to look at a van Troy was our sales guy. Kept trying to trick us to finance through them even tho we already went through our bank. A last time. Went to look at a van Troy was our sales guy. Kept trying to trick us to finance through them even tho we already went through our bank. Asked for new tires on the van we were buying cause they were bald. they agreed then came back later and tried to only give us two tires. Bye see ya later out there door we went. Gross.just gross. More
Updated - 11/10/2020After working with Brett we were Updated - 11/10/2020 After working with Brett we were able to come to a post-sales arrangement on the spare key. While not exactly perfect, this ha Updated - 11/10/2020 After working with Brett we were able to come to a post-sales arrangement on the spare key. While not exactly perfect, this has a much better outcome than before. Everything else with the vehicle that I purchased has been smooth, and I'm happy with the purchase so far. More
Overcharge for services Dealer did not provide estimate for the work that was performed, even though I asked for a estimate before work starts. No communication from the serv Dealer did not provide estimate for the work that was performed, even though I asked for a estimate before work starts. No communication from the service advisor even though I was at the lounge all the time. I was told about the final bill after work was performed. The dealer also conducted a multi-point inspection which showed that I needed $1400 worth of repairs. Since I was visiting Oklahoma City from Phoenix, I took the car back to my dealer in Phoenix upon my return to get it checked, and I was told that 90% of the repairs recommended by Bob Howard Honda were not needed. This dealership is a rip-off. More
Purchased a car 3 mths ago. I have had the vehicle into the shop 3 times. Needs new pistons and rings. No help from this dealership to fix car because I didn’t buy a warranty even though audi says it would the shop 3 times. Needs new pistons and rings. No help from this dealership to fix car because I didn’t buy a warranty even though audi says it would not have been covered under warranty. More
I’ve had the 2019 F150 for 100 miles and the check engine light came on. They said I could probably still pull a 4K lb travel trailer with the light engine light on. I said no and dropped it off to be checke light came on. They said I could probably still pull a 4K lb travel trailer with the light engine light on. I said no and dropped it off to be checked out and it will take 3 days. Also NO LOANER I was responsible to getting home by Uber. Wow bad service More
The 2016 Civic came back with a clean car. Kristian, the Service Adviser did a great job! Explained what was needed, got the car serviced before lunch!! Didn't break the bank too! Service Adviser did a great job! Explained what was needed, got the car serviced before lunch!! Didn't break the bank too! More
Misrepresentation of services provided When bringing my 2018 Honda Odyssey with 31,000 in for regular maintenance I was asked to authorize services that, when I asked specifically if they w When bringing my 2018 Honda Odyssey with 31,000 in for regular maintenance I was asked to authorize services that, when I asked specifically if they were recommended by the manufacturer, was assured that they were. Upon review of manufacturer documentation I found that Transmission Fluid Exchange and Fuel Induction System Clean were not indicated for my vehicle based on either the Maintenance Minder system, or by mileage. I brought the vehicle in with no complaints of operation and a Maintenance Minder code of A17, which does not include those services mentioned. As a result my invoice was more than doubled. I have expressed my dissatisfaction to the service advisor and that I expected a refund on those services that were misrepresented to me. I was told that he was unable to refund and that a manager would be informed. I have not heard back in over a week. More
Friendly Sales Experience Mike listened to our needs and desires; let us drive a couple of cars; and answered our questions and concerns. We did buy that day and he had the ca Mike listened to our needs and desires; let us drive a couple of cars; and answered our questions and concerns. We did buy that day and he had the car go through certified inspection that day. We are happy with our purchase. We have purchased and serviced several cars here over the past 15 years. More
Went to have my battery replaced that was still under warranty. Battery bought at Bob Howard (BH) Honda about 14 months prior. I had to have my car jumped twice in 1 week prior. Had documentation from AA warranty. Battery bought at Bob Howard (BH) Honda about 14 months prior. I had to have my car jumped twice in 1 week prior. Had documentation from AAA that battery was bad. BH performed tests and I was told battery did not meet requirements for replacement and that screw was tightened and that should fix problem. The next morning my car would not start. Battery again tested by AAA and shown to be bad. Had battery replaced by AAA. Will never buy another battery from BH. More