Bob Howard Honda

Dustin Bradford in Finance has poor customer service Dustin Bradford with Bob Howard Honda has poor customer service. Ensuring that you customer is satisfied after the sale has closed is a vital aspect Dustin Bradford with Bob Howard Honda has poor customer service. Ensuring that you customer is satisfied after the sale has closed is a vital aspect of the customer experience. I have unanswered questions regarding F&I products that were included in my financing. My experience with Dustin Bradford (Finance) at Bob Howard Honda has been disappointing to say the least. I have received no replies to multiple emails and voicemail's sent to Dustin Bradford with Bob Howard Auto Finance since taking delivery of my vehicle. Dustin Bradford enthusiastically closed the sale with a smile during financing but has now become inexplicably absent within 30 of my vehicle purchase. Dustin Bradford has not been bothered return any of my emails or phone calls. If I had known that Dustin Bradford would have ignored me after purchasing my vehicle I would NOT have purchased from Bob Howard Honda and would have happily taken my business to another dealer with a finance representative that has been trained to respond to an email or return a phone call. Follow up is basic customer service. I have now sent correspondence via certified mail and still no response. If purchasing from Bob Howard Honda, keep in mind you may be ignored just as I have from Dustin Bradford with Bob Howard Honda Finance. I do not recommend this dealership due to my experience. More

Great service and service adviser Excellent experience Service adviser Pat Fitzgerald was a pleasure to work with. We had additional PM services done because of confidence we have i Excellent experience Service adviser Pat Fitzgerald was a pleasure to work with. We had additional PM services done because of confidence we have in Pat. More

Great experience, quick and trustworthy Every time I have taken my car in for any kind of service I've always been greeted promptly and courteously. I trust the service department, and they Every time I have taken my car in for any kind of service I've always been greeted promptly and courteously. I trust the service department, and they are well-priced and very quick! More

Recall notice Service was completed quickly. I will use bob Howard as that was where I bought the car. Have used them in the past and will continue to do so. Service was completed quickly. I will use bob Howard as that was where I bought the car. Have used them in the past and will continue to do so. More

Great Dealership Bob Howard Dealership is great in all areas. When I bought my Honda I was treated with respect and integrity. When I recently had it serviced and my Bob Howard Dealership is great in all areas. When I bought my Honda I was treated with respect and integrity. When I recently had it serviced and my service consultant was very knowledgeable. He also provided top customer service. The wait for my car to get serviced was short and enjoyable. Thank you Bob Howard Honda your awesome!😍 More

Easy process. I always ask for gondhi. Always get a good deal. This is the third Honda we have purchased from Bob Howard. Very satisfied with the sales and service. I always ask for gondhi. Always get a good deal. This is the third Honda we have purchased from Bob Howard. Very satisfied with the sales and service. More

Taken care of in efficient and courteous manner. I gave rating based on my service advisor providing a detailed report on what diagnose of issue with my vehicle and explaining repair time and cost an I gave rating based on my service advisor providing a detailed report on what diagnose of issue with my vehicle and explaining repair time and cost and meeting expectation set for both. More

Fantastic experience First let me say I do not like buying cars or anything about the process. With that in mind I called Bob Howard and Toye/Tim started the shopping/fina First let me say I do not like buying cars or anything about the process. With that in mind I called Bob Howard and Toye/Tim started the shopping/financial portion before we came in. I just knew we would be there for hours & hours enduring a long painful process. Happy to say that Toye, Tim & Dustin proved me wrong! We found the perfect CRV & never looked back! At no time was anyone pushy, just wanted us happy. Dustin was great explaining the different insurance plans that would work best for us. Toye & Tim have both reached out to me since purchasing the car, just to make sure I'm happy. They said to call or text with any questions & meant it! Thank you guys!! More

Fast, friendly, trustworthy I had an appointment to have my oil changed. Upon checking my car in they notice it was under a recall for the "fire" issue. That was taken care o I had an appointment to have my oil changed. Upon checking my car in they notice it was under a recall for the "fire" issue. That was taken care of and saved me another trip to the dealership. Joshua was a very pleasant, informative young gentleman. I will definitely return for my maintence there. I love receiving the coupons in the mail. Sure does help on maintenance. More

Fair deal on nice used car buy First went there to buy my wife a car didn't find what she wanted, but sold my truck needed a vehicle, so I went back and bought a jeep Renegade. Fi First went there to buy my wife a car didn't find what she wanted, but sold my truck needed a vehicle, so I went back and bought a jeep Renegade. First, my sales person Hollyann Head worked hard for my wife then worked and found me my jeep. Second, jeep was sold to me at a fair price and they gave me a really fair trade in price on my vehicle. Finally, Holly introduced me to the sales managers and they treated me with appreciation which I appreciated. Thanks guys at Bob Howard More